004 Contingency Planning_English Version

7/27/2019 004 Contingency Planning_English Version

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JICA Project for Contingency

Exercises in Indonesia

BALIHAI RESORT & SPA

2 MARCH 2007 CONTINGENCY PLANNING

CONTINGENCY

PLANNING


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CONTINGENCY PLANNING

ALSO KNOWN AS

CRISIS MANAGEMENT PLANNING

OR

EMERGENCY PLANNING

CONTINGENCY PLANNING

ANNEX 17 STANDARD 5.1.4

Each contracting State shall ensure that

cont ingency plans are developed and

resources made available to safeguard

civil aviation against acts of unlawful

interference. The contingency plans

shall be tested on a regular basis.


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A CONTINGENCY is a possible but not very

likely future event or condition, it is

An Eventuali ty

A CRISIS is an unstable period, especiallyone of extra trouble or danger, it is

The Abnormal The Unexpected

MAJOR OBJECTIVE OF THE PLAN

The protection of life and property

The resumption of normal operations

SECONDARY OBJECTIVE

Investigation accident or crime


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BASIC PRINCIPLE OF THE PLAN

9 To rescue people from harm

9 To prevent the exposure of people to

danger

9 Must be simple but effective

9 Must be known to all those involved in

the implementation

IMPLEMENTATION OF THE PLAN

The initial response to a crisis will be:-

Disbelief !! Confusion !! Uncertainty !!

The next stage requires:-

9 Communication

9 Confirmation

9 Assessment

9 Action


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VARIOUS PHASES TO THE PLAN

FIRST PHASE Early warning

SECOND PHASE Preparation

THIRD PHASE Implementation

FOURTH PHASE Operational

FIFTH PHASE Recovery

SIXTH PHASE Investigation

SEVENTH PHASE - Evaluation

DEVELOPMENT OF CONTINGENCY PLANS

They should, at the very least deal with:-

Screening of passengers, baggage, cargo,

mail and stores

Unlawful seizure or sabotage of aircraft and

installations and threats of such acts

Armed attack wi th in airport boundaries

Armed attack from external points

Investigation of suspected explosive devices

and the disposal of such i tems.


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AIMS OF THE PLAN

To achieve their purpose the plans should:

Be set out in an easily understood manual

Define the responsibi lities and actions/roles of

the various personnel/agencies

Ensure the orderly and efficient transition f rom

normal to emergency operations

Designate the command authority and clear

chains of command

AIMS OF THE PLAN (cont.)

To achieve their purpose the plans should:

Delegate an airport emergency authority

Assign the emergency responsib il it ies

Author ise key personnel for actions in the plan

Co-ordinate all efforts to cope with the incident

Continue safe operations of aircraft or return to

operations as soon as possible

Provide additional security personnel and other

staff resources


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Designate specific duties of the following

agencies:-

Government authorities

Author ity responsible for pol ice

functions

Ai rport administration

Ai r traffic services


Designate specific duties of the following

agencies:-

Ai rcraft operator

Military

Medical services/hospitals

Rescue and fire fighting services


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EMERGENCY OPERATIONS CENTRE (EOC)

ESSENTIAL REQUIREMENTS:-

Well operated and equipped

Focal point for control and co-ordination

Clearly defined operating procedures

Designation of personnel

Layout and installations at the airport

Availabil ity of supporting services

EMERGENCY OPERATIONS CENTRE (EOC)

ESSENTIAL REQUIREMENTS:-

Facilities for evacuating personnel

Diversion of aircraft as required

Availabili ty of accommodation

Floodlighting

Communications

Availabili ty of access points


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Media Centre

Press Liaison

Point

Victim next of kin

info/centre

VEHICLE AND EQUIPMENT HOLDING POINT

Fire Police Military Airport Authority Ambulance

Fire Brigade

ICP

Police

ICPGment

Authority

Military

ICP

Ambulance

ICP

Property

Collection

Point SITE

Inner Cordon Mortuary

Collection

Point

Temporary

MortuaryMortuary

Evacuation

AssemblyPoint Survivor

Ident

Centre

CasualtyReceiving

Station

Ambulance

Loading

Point

DesignatedHospital(s)

Support

Hospital(s)

Outer Cordon

CRISIS SITE MANAGEMENT

Police F/d

Command

Medical Evaluation

& Initial Treatment

Teams

Crew

Assembly &

Debrief Point

Customs

Immigration

Quarantine

Postal Athity

Airline/Airport

ICP

Trauma

Counselors

Fed. Gment

decision making.Liaison with

State Gments

Foreign Gments.

International

Authorities

(ICAO)

CORE RESPONSE GROUP

INCIDENT ACCESS AND CONTROL

Controlled areas should be established:-

9 An inner cordon surrounding the

actual incident

9 Forward control point access toinner cordon

The purpose of the inner cordon is to isolate the

incident and prevent access by the public or press and

to contain any breakout by the perpetrators. Access to

the inner cordon is only permitted with the agreement of

the forward control point commander


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CONTROL CRITERIA

Any form of crisis requires a

Crisis Team Leader with a

support team operating out of a

Crisis Management Centre.

A command structure must be

agreed and accepted during thepreparation of The Plan and not

left for negotiation during an

actual incident.

COMMUNICATIONS

4 Links will be required between the

forward control point and personnel

deployed within the inner cordon and

also the EOC.

4 It must be remembered that radio

transmissions maybe overheard by

the perpetrators, the press and others

4 The early establishment of secure

landlines is highly desirable


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DESIGNATED AIRCRAFT PARKING

POINTSOne or more selected points wil l take into

account:-

The availabili ty of covered approaches

The need for quick and easy access

The possible danger to other aircraft,

people and hazards such as fuel tanks

The isolation from press/public

The possible continuance of normal air

traffic

PRESS AND PUBLIC

Media interest at a major incident wil l be

considerable and it is important that:-

4 Press are dealt with fairly but f irmly

4 They do not publish information that

might prejudice action

4 Information is controlled regarding the

situation

4 Camera teams are prevented from

infiltrating the incident area


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HOSTAGE NEGOTIATION

The plan will take into account:-

o The need for hostage negotiation

o The possibility of armed intervention

o Provision of negotiation personnel

o Provision of other resources:-

Interpreters

Accommodation

Communication

ADDITIONAL EXPERTISE

Resources may be required in the following

areas to support EOC operations:-

4 In-flight explosive device search procedures

4 In-flight handling and securing of suspect

explosive articles

4 Policing authority response to an occurrence

4 Hostage negotiation


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4 Psychiatry/psychology

4 Communications

4 Air traffic services

4 Airport operations and layout

4 Special parking location for aircraft




4 Experts and documents available from

adjacent locations

4 Flight operations

4 Other support services (e.g. linguist or

religious specialist)


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DESIGNATED COMMAND

AUTHORITY

For incidents involving airports

and airlines there will be a

Designated Command Author ity

within the National and/or Airport

Contingency Plans

An Airline Emergency Operations

Centre would offer a supportive

role to the Command Authori ty

AIRLINE EMERGENCY OPERATIONS

CENTRE (EOC)

Comprised of two cells

INNER CELL Senior personnel from airline

security, safety and f light operations

OUTER CELL Senior personnel from

airline management, technical/cabin crew,

engineering management, legal, finance,

public/media relations, employee relations,

insurance and linguists


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AIRLINE EMERGENCY

OPERATIONS CENTRE (EOC)

Preferred option is an EOC dedicated

solely for the management of crises.

If a location cannot be dedicated it

must be capable of being quickly

converted in times of crises.

Access must be strictly controlled.

EOC DESIGN

In a securi ty controlled area

Accommodation for all agencies

Communications equipment

Sleeping/Rest areas

Toilet/Washrooms facilities

Meal Preparation/Dining Area

Briefing Room should be an

annex of the control centre


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OTHER INCIDENTS

Air line Contingency Plan in relat ion to

non airports/aircraft incidents

1. Explosive attacks airl ine

staff/property

2. Kidnapping of airline staff

3. Extortion

4. Bomb threats

5. Demonstrat ions

6. Natural disasters

OTHER INCIDENTS

7. War

8. Civil disorder

9. Consequences of major crime

Such incidents might occur at off-airport

locations. The implementation of contingency

plans will depend upon company policy and the

laws of the State where the incident occurs.


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TESTING THE CRISISMANAGEMENT PLAN

Two major requirements:

1.Testing responses of the teams

2.Testing the procedural elements of

the plan

TESTING EXERCISES

9 Table top exercises with written

scenarios

9 Hypothetical exercises

9 Restricted exercises

9 Real-time exercises should be

undertaken annually


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CONCLUSION

Some questions are listed below

which can be used as a basis for

a comprehensive check-list

Is there a Cont ingency Plan?

Where is it located?

What are your responsibilities?

Do you have to contact anybody?

Who are they?

Is the telephone list up to date?

CONCLUSION

Further questions

Has the plan been tested recently?

Has there been a de-briefing session?

Is there a reviewing committee?

Who manages the crisis management

centre?

What equipment is needed?

Are there sufficient telephone points?


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CONCLUSIONFurther questions

Has an emergency number been

designated?

How many calls can It take?

Should additional lines be installed?

What are the arrangements for

refreshments?

Will trauma counselling be required?

CONCLUSION

Further questions

Who will liaise with the media?

How much information do you give

and how often?

Where would you hold a press

conference?


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CONTINGENCY PLANS MUST BE PRACTISEDAND EXERCISED ON A REGULAR BASIS, TO

IDENTIFY WEAKNESSES AND TO MAKE

MODIFICATIONS THAT ARE NECESSARY TO

BRING AN ACTUAL EMERGENCY SITUATION TOA SAFE CONCLUSION.

REMEMBER!!!REMEMBER!!!

Questions?

Documents

004 Contingency Planning_English Version