1

Human Resources

2

Our Vision

We strive to improve

The quality of

Human life.

3

Our Mission

Above all else….Our mission is to improve the lives

of those we serve by making innovative and

high-quality health and pharmacy services safe, affordable and easy

to access.

4

Our Values

Our Customers

We are passionate and relentless in our goal to continuously innovate and improve service to our customers…

Every day, every way and every customer.

5

Our Values

Our Colleagues

We work as a team. We are committed and act with integrity. We all deserve respect as well as a supportive work environment that recognizes and rewards our contributions…

We accept nothing less.

6

Our Values

Our Contributions

In the end, it’s all about results – achieving our financial goals as well as giving back to the communities we serve. We hold each other accountable for all aspects of our performance…

Without exception.

7

SSS

Stock Shop Service

Customers want toFind everyday items

And sale items

Customers expect usTo have their

Prescriptions in stock

Stores should beNeat and

Well organized

Clean, no clutterIn aisles

Quick checkout, noMore than three

Customers inline

PrescriptionsReady when

promised

Courteous, professionalStaff in both front

Store and pharmacy

Use customer’sName whenever

Possible, especiallyIn RX and Photo

8

Interviewing Skills

Role Play Exercises:

1. You need to hire a part-time cashier with an open availability for your store. Who are you going to hire?

The high school student

Retired grandmother

32 year old just moved to the area

9

Drug Testing

Applicant New Hire

Crew (clerks, photo, cashier, stock)

Shift Supervisor (A, B, Night Crew)

Pharmacy (All) Assistant Store Managers Store Managers

Testing Needed

NO

Yes

Yes*

Yes

Yes

* No drug test for undergrad interns if RTS and less than one year break in service

10

Drug Testing (cont)

Current Employee (promo/transfer)

Shift Supervisor (A, B, Night Crew)

Pharmacy (All) Assistant Store Managers Store Managers

Testing Needed

Yes

Yes**YesYes

** Do not test for changes within these groups (PSA to Tech) but do drug test for promotions to these positions.

Sami IVR line for drug test: 800-275-6440

11

Background Checks

New Hires

All new hires get a background check completed if 18 or over. (Use unicru – initiate intent to hire)

No background screening for Interns coded RTS and approved screening on file.

Current Employee (promo / transfer)

All promotions require updated background screenings

Background is not needed if approved screening is less than 2 years old.

Process Hirechecks for New Hires through unicru phone only (use intent to hire). Promotions require hirecheck form filled out and faxed to hirecheck.

Hirecheck fax number : 888-609-2514