JOB SUMMARY

Under the supervision of the Senior Director, Pathway Home, the Program Administrator supports the flexible service initiative, Pathway Home (PH), in Brooklyn, Queens, the Bronx and Manhattan to facilitate transition to the community from inpatient and institutional settings of individuals who face profound challenges due to disabilities resulting from a serious mental illness (SMI). The Program Administrator will be responsible for providing general administrative support for the program to help ensure the effective, efficient and professional implementation of administrative functions.

RESPONSIBILITIES

Assist the director and program staff as assigned, in ensuring that the needs of the agency's external constituents are appropriately addressed — including meeting coordination and correspondence with regulatory and funding bodies.

Receive and triage communications to director and program staff including telephone calls, and provide assistance using independent judgment to determine those requiring priority attention; prioritize, channel, and facilitate communication from department heads and independently respond to letters and general correspondence of a routine nature.

Receive and distribute incoming mail; review and evaluate mail to identify those items requiring priority attention of the director.

Track director’s internal and external correspondence, including those of a time sensitive nature, related to critical issues, from receipt through conclusion.

Develop a system to manage and maintain files, both paper and electronic, to ensure accessibility and accuracy of record keeping.

Maintain appointment schedules and calendar for senior director and other CBC leadership staff

Maintain accurate and up to date e-mail contact list on behalf of director and program needs.

Make travel arrangements and arrange meetings and conferences on behalf of director and programs staff.

Support director with the coordination of intra-agency communication activities—production of internal newsletters etc.

Develop and recommend office procedures and systems to help ensure smooth office operations.

Process payment of invoices.

Perform other duties as assigned.

REQUIREMENTS

A Minimum of an Associate’s Degree with at least 3 - 5 years of office administrative experience.

Superior communication and writing skills, including communicating effectively with consumers, co-workers, subordinates, superiors, the general public, representatives of public and private organizations, both in person, email, and by telephone.

Familiarity of use of standard office equipment. Advance Knowledge of Microsoft office applications, with advanced knowledge of Word, Excel and PowerPoint.

Ability to manage multiple projects and ask for help when needed.

Ability to participate on a team to accomplish tasks.

Ability to work with all stakeholders: members, network, families, and government staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

Strong customer service skills

This position may require some travel throughout the five boroughs of New York City.

Job Type: Full-time

Education:

Associate’s (Required)