© URENIO Research Unit 2004 URENIO Online Benchmarking Application Thessaloniki 7 th of October 2004 Isidoros Passas BEng Computer System Engineering

© URENIO Research Unit 2004© URENIO Research Unit 2004

URENIOURENIOOnline Benchmarking Online Benchmarking ApplicationApplication

Thessaloniki 7Thessaloniki 7thth of October 2004 of October 2004

Isidoros PassasIsidoros PassasBEng Computer System EngineeringBEng Computer System Engineering


BenchmarkingBenchmarking

Is an innovative management tool that Is an innovative management tool that supports upper management for the supports upper management for the identification of strengths, weaknesses, identification of strengths, weaknesses, opportunities and threats of units, based opportunities and threats of units, based on quantitative statistical analysis.on quantitative statistical analysis.

Each unit is compared with other units in Each unit is compared with other units in the scope of a set of predefined indices.the scope of a set of predefined indices.


Examples of Use Examples of Use

Benchmarking can be applied on the Benchmarking can be applied on the following units:following units: CountriesCountries RegionsRegions Governmental organizationsGovernmental organizations ProductsProducts ServicesServices Software ToolsSoftware Tools


General Benchmarking General Benchmarking MethodologyMethodology

Definition of the questionnaire that will Definition of the questionnaire that will collect the raw data from units.collect the raw data from units.

Definition of the set of benchmarking Definition of the set of benchmarking indices.indices.

Collection of raw data from a statistical Collection of raw data from a statistical viable number of units.viable number of units.

Creation of Benchmarking Report based Creation of Benchmarking Report based on the above.on the above.


Methodology applied by Methodology applied by URENIOURENIO

ActorActor TaskTask

URENIOURENIO Definition of the questionnaire that will collect the raw data from Definition of the questionnaire that will collect the raw data from units.units.

URENIOURENIO Definition of the set of benchmarking indices.Definition of the set of benchmarking indices.

URENIOURENIO Training of specialized Benchmarking consultants for the collection of Training of specialized Benchmarking consultants for the collection of datadata

BenchmarkingBenchmarkingConsultantsConsultants

Collection of dataCollection of data

URENIO URENIO Web Web ApplicationApplication

Creation of Benchmarking Report based on the above.Creation of Benchmarking Report based on the above.

URENIO – URENIO – ConsultantsConsultants

Commented Benchmarking Report Commented Benchmarking Report


Main application Main application characteristics.characteristics.

Web Based applicationWeb Based application Is supported by RDBS: SQL ServerIs supported by RDBS: SQL Server Supports Multilingual applications both for the user Supports Multilingual applications both for the user

interface and benchmarking questionnaires.interface and benchmarking questionnaires. Produces on line benchmarking reports, based on Produces on line benchmarking reports, based on

the defined criteria by the user.the defined criteria by the user. Online administrator module has been developed, to Online administrator module has been developed, to

expand easily the application, to support new expand easily the application, to support new benchmarking sections.benchmarking sections.


Use of the applicationUse of the application

1. Login tobenchmarking application

2. Data entry for thecompany

3. Define the sample

4. Creation of report


Roadmap to applicationRoadmap to applicationUser

IdentificationUser dataverification

AddNew company

Selection ofsection

Companyis locked

Presentationof section data

Data entry or modificationand update

Company Selection

Selection of chart type

Natural LanguageDescription of sample

All companies

10 companies per page

Search for a company

BenchmarkingReport

Creation of Filter

Filter Components

Geographical Regions

Main activity NACE code

Secondary activity NACE Code

Legal Forms

Number of personell

Date of completion

Valid Data

Locked

Report

2. Horizontal bars

1. Radar /spider

Creation ofBenchmarking Report

Yes

No

Data entryfor eachsection

No

Yes


Login to applicationLogin to application

The users of the application The users of the application are the certified are the certified Benchmarking consultants Benchmarking consultants from URENIO. from URENIO. Each consultant after his Each consultant after his certification is provided with certification is provided with a Username and a a Username and a password by the password by the administrator of application administrator of application (URENIO). (URENIO).


Presentation of the Presentation of the companiescompanies

The application is cable to present the The application is cable to present the companies of each Benchmarking companies of each Benchmarking consultant with the following waysconsultant with the following ways

1.1.Search for a companySearch for a company

2.2.Alphabetic list (10 company name per Alphabetic list (10 company name per page)page)

3.3.All the companiesAll the companies


Company list of each userCompany list of each user

Presents information as:Presents information as: Code of the company in the databaseCode of the company in the database If the data have been checked from the If the data have been checked from the

administrator of application (URENIO) administrator of application (URENIO) If the company have been locked by the If the company have been locked by the

administrator of application (URENIO)administrator of application (URENIO) If the company is available for the If the company is available for the

creation of benchmarking reportcreation of benchmarking report


List of all the companies List of all the companies of each userof each user


Search for a companySearch for a company

The search is based The search is based on keywords.on keywords.The fields for search The fields for search are the:are the:

company namecompany name

and theand the

company trademark.company trademark.


Questionnaire SectionsQuestionnaire Sections

If the data of a If the data of a company are being company are being locked by the locked by the administrator then the administrator then the data of the company data of the company can not be modified can not be modified and the company can and the company can not be deleted.not be deleted.This is done to This is done to guarantee data guarantee data integrity of the integrity of the applicationapplication


Section ExampleSection Example


NACE Identification NACE Identification wizardwizard

Activities of each company are categorized Activities of each company are categorized using NACE Codes. For each company a using NACE Codes. For each company a primary and a secondary activity can be primary and a secondary activity can be defined. defined.

Categorization is utilizing 3 levels of NACE Categorization is utilizing 3 levels of NACE codes. An online utility has been developed to codes. An online utility has been developed to help users identify the NACE code that his help users identify the NACE code that his company belongs to. company belongs to.

The utility presents the NACE codes in a tree The utility presents the NACE codes in a tree structure. The user can click on each node of structure. The user can click on each node of the tree and select the appropriate activity.the tree and select the appropriate activity.


NACE Wizard ExampleNACE Wizard Example


Creation of the sampleCreation of the sample For the creation of sample of companies, the user can select: For the creation of sample of companies, the user can select:

Prefecture or prefecturesPrefecture or prefectures Category or categories of main activityCategory or categories of main activity Category or categories of secondary activityCategory or categories of secondary activity Legal form or formsLegal form or forms Number of personnelNumber of personnel Date of completionDate of completion If the data have been checked by the administrator of application If the data have been checked by the administrator of application

(Valid data)(Valid data) If the companies data are locked from the administrator of application If the companies data are locked from the administrator of application

(Locked)(Locked) If companies are available for the creation of benchmarking reports If companies are available for the creation of benchmarking reports

from the administrator of application (Report)from the administrator of application (Report) If the user does not select no one from the choices, the selected If the user does not select no one from the choices, the selected

company will be compared with all the companies that exist in the company will be compared with all the companies that exist in the base of data.base of data.


Sample creationSample creation


Description of sampleDescription of sample

The application automatically converts the SQL query, The application automatically converts the SQL query, that was created by users’ options, in natural language.that was created by users’ options, in natural language.

Important feature of the application it is that before the Important feature of the application it is that before the creation of report the user knows how many companies creation of report the user knows how many companies will be included in the sample.will be included in the sample.

The total number of companies, is the number of The total number of companies, is the number of companies that satisfy the criteria, thus the user know companies that satisfy the criteria, thus the user know immediately if the sample can be considered immediately if the sample can be considered statistically acceptable for the creation of report.statistically acceptable for the creation of report.

The report is created in average in 90 seconds and The report is created in average in 90 seconds and above depending on the INTERNET connection.above depending on the INTERNET connection.


Benchmarking ReportBenchmarking Report


Report structureReport structure

For the better and more useful presentation of For the better and more useful presentation of benchmarking report the indicators are presented benchmarking report the indicators are presented grouped in thematic units and sub-sections.grouped in thematic units and sub-sections.

In each unit the following details are presented: In each unit the following details are presented: description of indicators description of indicators technical notes for each indicator,technical notes for each indicator, comparison graphs of the indicators, comparison graphs of the indicators, statistical results of each indicator.statistical results of each indicator.


Presented Statistical data Presented Statistical data for each indexfor each index

Real Value of index, Real Value of index, Percentage Classification of enterprise in the Percentage Classification of enterprise in the

sample, sample, The possibility of Improvement (100%), The possibility of Improvement (100%), The maximum value of each indicator, The maximum value of each indicator, The minimum value of each indicator, The minimum value of each indicator, The average of indices values of the sample,The average of indices values of the sample, The Standard Deviation of indices values, The Standard Deviation of indices values, The number of enterprises of the sample for The number of enterprises of the sample for

each indicator.each indicator.


Percentage classificationPercentage classification

The percentage classification in the sample The percentage classification in the sample is presenting the percentage of the is presenting the percentage of the companies in the sample with indices companies in the sample with indices values less than the index value of the values less than the index value of the selected company.selected company.


Improvement possibilityImprovement possibility

The improvement possibility presents in percentage the The improvement possibility presents in percentage the distance of the value of the index of the compared distance of the value of the index of the compared company from the maximum value of the index in the company from the maximum value of the index in the sample. For the best graphical presentation the minimum sample. For the best graphical presentation the minimum value is considered 1 even if it is calculated to be 0.value is considered 1 even if it is calculated to be 0.


Example of spider graph.Example of spider graph.

The graph presents the data in two different colored overlapping layers.

It presents : The values of percentage

classification in the blue area color.

The values of improvement possibility in the red area color.

In the vertices of each spike of the radar the following values are presented. The code of index The maximum value of each

index.


Example of cumulative Example of cumulative vertical percentage bars.vertical percentage bars.

This graph for each index (i.e. Question) presents the This graph for each index (i.e. Question) presents the percentage that did not answer the question of answered percentage that did not answer the question of answered positively on negatively.positively on negatively.


Thank you.Thank you.

Further InfoFurther Infohttp://www.urenio.orghttp://www.urenio.org

Documents

© URENIO Research Unit 2004 URENIO Online Benchmarking Application Thessaloniki 7 th of October 2004 Isidoros Passas BEng Computer System Engineering