-
8/14/2019 Listening Skills is a Key to Success in:
1/11
LISTENINGLISTENING
Listening skills is a key to success in:
- interpersonal communication- career
- business environment
-
8/14/2019 Listening Skills is a Key to Success in:
2/11
TYPES OF LISTENINGTYPES OF LISTENING
Content listening- identify key point
- ask questions
- verify understanding on the content
-
8/14/2019 Listening Skills is a Key to Success in:
3/11
TYPES OF LISTENINGTYPES OF LISTENING
Critical listening
- evaluate speakers credibility- analyze the message
- make judgment
-
8/14/2019 Listening Skills is a Key to Success in:
4/11
TYPES OF LISTENINGTYPES OF LISTENING
Active listening- understand emotional situation
- demonstrate involvement- provide non-verbal feedback
-
8/14/2019 Listening Skills is a Key to Success in:
5/11
TYPES OF LISTENINGTYPES OF LISTENING
Discriminative listening
- identify different sounds- learn early in life
- can cause barriers
-
8/14/2019 Listening Skills is a Key to Success in:
6/11
TYPES OF LISTENINGTYPES OF LISTENING
Biased listening- associated with stereotypes
- biased opinion
- selective listening
-
8/14/2019 Listening Skills is a Key to Success in:
7/11
BARRIERS IN LISTENINGBARRIERS IN LISTENING
Mental Barriers
- pseudo listening
- distractions
- inattention
- closed-mindedness
-
8/14/2019 Listening Skills is a Key to Success in:
8/11
BARRIERS IN LISTENINGBARRIERS IN LISTENING
Physical and Other Barriers- expectation
- relationship: superior-subordinate
- language
- emotion
- situational noise
-
8/14/2019 Listening Skills is a Key to Success in:
9/11
EFFECTIVE SKILLS INEFFECTIVE SKILLS IN
LISTENINGLISTENING
Paraphrase speakers idea
Keep an open mind
Take notes as necessary
Overcome distractions
Become actively involve
-
8/14/2019 Listening Skills is a Key to Success in:
10/11
10 KEY POINTS10 KEY POINTS
Be involved
Maintain eye contact
Be open-minded
Take notes
Paraphrase the speakers idea
-
8/14/2019 Listening Skills is a Key to Success in:
11/11
10 KEY POINTS10 KEY POINTS
Provide non-verbal feedback
Avoid pretending in listening
Avoid destructions
Do not prejudge
Do not be a selective listener
