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S Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal Moon

Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

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Page 1: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

S

Disaster Recovery Consultation Company

Rconsulting, Inc.

By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal Moon

Page 2: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

DR Definition

The back up plan when the primary systems fail.

Natural disasters

Sabotage

Other

Page 3: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Rconsulting, Inc.

Rconsulting, Inc. specializes in DR of critical business information.

A local dermatologist has hired us to evaluate their DR plan

Page 4: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Important Business Processes

Checking in patients

Doctor visit/diagnosis

Nurse follow-up & Discharge

Billing and Insurance filling

Page 5: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Important Infrastructure

One server for their EHR

Client/server network architecture

Some client machines and all servers have UPS

Two offices and a data center connected by an EVPL over fiber

Machines are 5 years old, and the company has little budget to work with

Page 6: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Current System Layout

Page 7: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Current DR plan

In case of disaster the employees manuscript with paper and pen

They call their local tech support team and the relevant vendor to fix the outage

They lose business by having to reschedule patients and turn them away

Page 8: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Best DR Practices

Cloud Technology

Dual WAN connections

Single point of contact – support

Local retention of back-up data

Page 9: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Technology Implementation

Buy, install, and configure new machines

License S-a-a-S EHR

Costs

Page 10: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Employee Training

Introduction of New System/ Procedures & Rules

Visual and Verbal introduction to system

Hands on with new interface

Simulation

Support team follow-up

Page 11: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Follow-Up

After 6 months and a major disaster:

The dermatologist was able to recover her IT system quickly and easily.

The plan enacted was efficient and simple.

It saved them significant money, time, and emotion.

Page 13: Disaster Recovery Consultation Company Rconsulting, Inc. By: Eddie Ortega, Michael Beardshaw, Eric Wakeland, Mark Chen, Kylie Ng, Haad Fazlani, Bilal

Q & A