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Curriculum Vitae Name: Marcelo Filipe Antunes Alves
Cell phone: +009708591360 Skype ID: marcelo.alves425
Email: [email protected]
Birth: 5/12/1992, Lisbon Portugal
Nationality: Portuguese
A down to earth and easy going person, a professional and responsible team
player who puts an extra effort to make sure that the service provided and the
team spirit are closest possible to perfection. A determined and hardworking
individual interested in learning the most that he can.
Professional experience St. Regis (Abu Dhabi) 15/12/2015 to Present – Butler
- Personalized service - Organization of amenity according to the label of VIP’s - Assisting high profile business guests
St. Regis (Aspen) 11/18/2014 to 11/18/2015 – Butler
- Personalized service
- Assisting high profile leisure guests
- Meet and greet
- Operator desk
SLS (Beverly Hills) 05/09/2015 to 05/13/2015 – Task Force
- Apply my butler experience in a VIP buy out by Rolls Royce
Moonfleet Manor (Dorset, England) - 03/20/2013 to 01/03/2014 - W aiter
- Improving service skills
- Learning about bar, wine and costumer relations
- Developing advance upselling techniques
Education
IMI University centre, Luzern, Switzerland, January 2014 to June 2015 BA (Honours) Degree in Hotel and Tourism Management
Validated by Manchester Metropolitan University, UK
Dissertation topic: “Is EMS a good marketing booster?”
EHTE, Escola de Hotelaria e Turismo do Estoril, September 2011 to
January 2013 Level IV Hotel Management in Room Divisions
Grade: 14 (0-20)
Personal Skills
Languages: IT skills:
Portuguese: Mother Tongue Microsoft Office
English: Fluent Opera
Spanish: Intermediate Micros
Lightspeed
StarGuest
Other Qualifications Drivers licence - 2013
University English preparatory program three certificate – 2014
Achievements IMI University scholarship – Main dining hall supervision and coordination from
January 2014 to June 2014 SRC – Student representative council in IMI University from January 2014 to
June 2014 Nominated for Employee of the month during the month of August 2015 Team of the quarter – 2016 first quarter
Referee Neil Carter – General Manager/ Moonfleet Manor/ +44(0)1305786
Neil,[email protected]
Benjamin Macaya – Butler Manager at St. Regis Aspen +0019492901151 [email protected]
