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©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Standardized Services)Scenario Overview
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Scenario Explorer
Click process chevrons for details
Dispatching and Scheduling Orders
Marketing-to-Opportunity
Procure-to-Pay (Services)
Expense Reimbursement
Open Legend
Sales/Customer Service Representative
Scenario Description
The following business roles are involved in this scenario:
Service Performer
Accounts Receivables Accountant
The Order-to-Cash (Standardized Services) business scenario enables you to sell services, with functions to handle quotes, create sales orders with service items, plan the service execution, fulfill, confirm, and invoice the services sold. The selling of services can be the main line of business or as value added services for physical goods. In addition, the following features are provided:
Automatic order creation from lead, opportunity, quote, or external systems
Approval process for sales quotes based on thresholds
Flexible price determination
Use of credit cards with integration to financial service providers
Credit limit checks based on account balance and new orders
Outsourcing of field services to third-party service providers
The scenario incorporates business functions from related areas that directly support service delivery, such as processing due items and payments in financial accounting.
Service Planner/Dispatcher
Scenario/Processes
Business Value
Scenario Flow
Further Information
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Standardized Services)Scenario Overview
Scenario Explorer
Click process chevrons for details
Open Legend
Sales/Customer Service Representative
Scenario Description
The following business roles are involved in this scenario:
Service Performer
Accounts Receivables Accountant
The Order-to-Cash (Standardized Services) business scenario enables you to sell services, with functions to handle quotes, create sales orders with service items, plan the service execution, fulfill, confirm, and invoice the services sold. The selling of services can be the main line of business or as value added services for physical goods. In addition, the following features are provided:
Automatic order creation from lead, opportunity, quote, or external systems
Approval process for sales quotes based on thresholds
Flexible price determination
Use of credit cards with integration to financial service providers
Credit limit checks based on account balance and new orders
Outsourcing of field services to third-party service providers
The scenario incorporates business functions from related areas that directly support service delivery, such as processing due items and payments in financial accounting.
Service Planner/Dispatcher <Role Name><Role Name> <Role Name>
Legend
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Close Legend
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Marketing-to-Opportunity
Procure-to-Pay (Services)
Expense Reimbursement
Scenario/Processes
Business Value
Scenario Flow
Further Information
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Handling an Incoming Customer Inquiry
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Handling an Incoming Customer Inquiry via Telephony Channel
X
Receive an incoming call and log an inquiry
Click here to display process variants
…
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Performed bySales/Customer Service Representative
In the Work CentersAccount Management Groupware (Outlook) Collaboration Window
i
Business Value
Scenario Flow
Further InformationSee alsoServices
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Handling an Incoming Customer Inquiry
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Handling an Incoming Customer Inquiry via Telephony Channel
Receive an incoming call and log an inquiry
…
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Performed bySales/Customer Service Representative
In the Work CentersAccount Management Groupware (Outlook) Collaboration Window
Click here to hide process variants
Handling an Incoming Customer Inquiry
via Fax or E-Mail Channel
Handling an Incoming Inquiry Manually
via Activities
i
Processing Receivables and Payments
Business Value
Scenario Flow
Further InformationSee alsoServices
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Creating Sales Quotes
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Creating Sales Quotes
Create a sales quote
i
Approve a sales quote
i
In the Work CenterNew Business
The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions, in case a customer requests an offer for products or services. The sales quote can also be generated out of an opportunity or lead. You enter the necessary details into the sales quote such as the account, the products or services, optional the requested data in case product availability should be checked. Additional free text as further customer information can be entered as well. The cost of sales can be determined using product valuation, which enables you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created it needs to be submitted to the customer. A sales quote form will then be sent to the customer depending on the output settings.
Performed bySales/Customer Service Representative
…
X
Business Value
Scenario Flow
Further Information See alsoSales Quotes Quick Guide
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Creating Sales Orders
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Confirming Service Execution
Processing Receivables and Payments
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
In the Work CenterSales Orders
Performed bySales/Customer Service Representative
Processing Outbound Delivery
Creating Customer Invoices
Creating Sales Orders
Create a sales order
Approve a sales order
X
i i
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication.
Business Value
Scenario Flow
Further Information See alsoSales Quotes Quick Guide
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Dispatching and Scheduling Orders
Scenario Explorer
Process Description
…
Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders –Decentral Scheduling
Dispatch and release an order for execution
i
Check order pipeline and plan a route
i
Schedule an order
i
Prepare service execution
i
Performed byService Planner/DispatcherService Performer
The Dispatching and Scheduling Orders business process enables a service employee to assign an order, either manually or automatically to the responsible service performer and/or execution team. He or she can then schedule the service performer by creating a follow-up appointment for the sales or service order. This can be done either centrally by the service employee or decentrally by the service performer. The order can be scheduled taking the order priority, availability, or other aspects such as service levels and route optimization into account.Finally, the service employee releases the order for execution. Once this is done, the service performer can print and/or download the list of orders to be executed as well as the details for each order before heading out. In addition, the service performer can display the appointments in a calendar view within the SAP Business ByDesign system or in a groupware client such as Outlook, if groupware integration is active.
Click here to display process variants
X
In the Work CentersSales Orders Field Service and Repair
Business Value
Scenario Flow
Further Information See alsoOrder Pipeline Quick Guide
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Dispatching and Scheduling Orders
Scenario Explorer
Process Description
…
Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Processing Receivables and Payments
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders – Decentral Scheduling
Dispatch and release an order for execution
i
Check order pipeline and plan a route
i
Schedule an order
i
Prepare service execution
i
Performed byService Planner/DispatcherService Performer
In the Work CentersSales Orders Field Service and Repair
The Dispatching and Scheduling Orders business process enables a service employee to assign an order, either manually or automatically to the responsible service performer and/or execution team. He or she can then schedule the service performer by creating a follow-up appointment for the sales or service order. This can be done either centrally by the service employee or decentrally by the service performer. The order can be scheduled taking the order priority, availability, or other aspects such as service levels and route optimization into account.Finally, the service employee releases the order for execution. Once this is done, the service performer can print and/or download the list of orders to be executed as well as the details for each order before heading out. In addition, the service performer can display the appointments in a calendar view within the SAP Business ByDesign system or in a groupware client such as Outlook, if groupware integration is active.
Dispatching and Scheduling Orders - Central Schedulingi
Click here to hide process variants
Confirming Service Execution
Business Value
Scenario Flow
Further Information See alsoOrder Pipeline Quick Guide
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Creating Down Payment Request - Customer
Scenario Explorer
Process Description
…
Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Processing Receivables and Payments
Creating Customer Invoices
Dispatching and Scheduling Orders
Creating Down Payment Request - Customer
Create and release down payment request
i
X
In the Work CenterCustomer Invoicing
The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer, before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose.
Performed bySales/Customer Service Representative
Business Value
Scenario Flow
Further Information See alsoCreate a Down Payment Request
©© 2013 SAP AG. All rights reserved.
Executing Services
Confirming Service Execution
Dispatching and Scheduling Orders
Creating Customer Invoices
Processing Receivables and Payments
Processing Externally-Initiated Payments by Incoming Bank Transfer
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Enter a remittance advice
i
Process a bank statement
i
Clear a payment
i
Allocate a payment
i
Click here to display process variants
Performed byAccounts Receivable Accountant
In the Work CentersReceivables Payment Management
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. If payments are initiated internally, they are made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
…X
Business Value
Scenario Flow
Further Information See alsoAllocate a Payment Manually
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
i
Process a bank statement
i
Clear a payment
i
Allocate a payment
i
Click here to hide process variants
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. If payments are initiated internally, they are made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
…
Performed byAccounts Receivable Accountant
ii
iiiiii
In the Work CentersReceivables Payment Management
Business Value
Scenario Flow
Further Information See alsoClear an Incoming Payment Manually
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Executing Services
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Executing Services
Travel to a service location
i
Execute a service
i
X
…
Performed byService Performer
In the Executing Services business process, once the order has been released for execution and preparations made, the service performer travels to the customer to perform the requested service, or performs the service working remotely or in a repair center.
In the Work CenterField Service and Repair Business Value
Scenario Flow
Further InformationSee alsoService Order Processing
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Confirming Service Execution
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Processing Receivables and Payments
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
In the Work CenterField Service and Repair
In the Executing Services business process, once the order has been released for execution and preparations made, the service performer travels to the customer to perform the requested service, or performs the service working remotely or in a repair center.
Performed byService Performer
Creating Customer Invoices
Confirming Service Execution- With a Service Confirmation
Document work, track actuals and release a service confirmation
i
Click here to display processvariants
X
…
Business Value
Scenario Flow
Further Information See alsoCreate a Service Confirmation
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Confirming Service Execution
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Executing Services
Creating Sales Quotes
Creating Sales Orders
Processing Receivables and Payments
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
In the Work CenterField Service and Repair
In the Executing Services business process, once the order has been released for execution and preparations made, the service performer travels to the customer to perform the requested service, or performs the service working remotely or in a repair center.
Performed byService Performer
Confirming Service Execution - With an Order
i
Creating Customer Invoices
Confirming Service Execution- With a Service Confirmation
Document work, track actuals and release a service confirmation
i
Click here to hide process variants
…
Business Value
Scenario Flow
Further Information See alsoCreate a Service Confirmation
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Creating Customer Invoices
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Executing Services
Creating Sales Quotes
Creating Sales Orders
Confirming Service Execution
Processing Receivables and Payments
Processing Receivables and Payments
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Creating Customer Invoices
Transfer invoice requests
Release an invoice
i i
X
…
In the Work CenterCustomer Invoicing
Performed byAccounts Receivable Accountant
In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.
Creating Down Payment Request - Customer
Business Value
Scenario Flow
Further Information See alsoCustomer Invoice Processing
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
Click process chevrons for details
Executing Services
Confirming Service Execution
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
…
Enter a remittance advice
Process a bank statement
Allocate a payment
i i i
X
Clear a payment
i
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. If payments are initiated internally, they are made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Click here to display process variants
Further Information
Performed byAccounts Receivable Accountant
In the Work CentersReceivables Payment Management
Business Value
Scenario Flow
Further Information See alsoAllocate a Payment Manually
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Standardized Services)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Executing Services
Confirming Service Execution
Processing Receivables and Payments
Creating Customer Invoices
Creating Down Payment Request - Customer
Dispatching and Scheduling Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
…
Enter a remittance advice
Process a bank statement
Allocate a payment
i i i
Clear a payment
i
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. If payments are initiated internally, they are made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed byAccounts Receivable Accountant
Click here to hide process variants
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
iiiiiiii
In the Work CentersReceivables Payment Management
Business Value
Scenario Flow
Further Information See alsoClear an Incoming Payment Manually
X
©© 2013 SAP AG. All rights reserved.
Provides integrated business scenarios for customers focusing on professional services from order capturing via execution to financial and management accounting
Integrated resources for estimating job time requirements and labor cost as well as planning optimal service routes. Expense items can be tracked and invoiced within quotes and sales orders
Early margin information based on sales orders explain the decline/increase of sales growth
Scalable process for revenue recognition supporting different accounting principles eShop Integration including support for catalog management, eCommerce Account
Management, eCommerce Order Management with online payment processes and credit card handling
Sales of 3rd party services including procurement and financial integration of third party costs
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels.
ManageOrder Fulfill
Perform Services
Create Confirmation
Create Opportunity
Create Sales Quote Create Sales
Order
Dispatch and Schedule Order
Order-to-Cash (Standardized Services) Business Value
Scenario Explorer
Overview Key Benefits
Settle
Create InvoiceCollect Payment Post to Ledger
For midsize companies selling professional services, this process aligns customer relationship management, service delivery with financial and management accounting.
You can boost speed to revenue, decrease cost of selling and delivering services, improve customer satisfaction by delivering on time and on budget to increase your profitability.
SAP Business ByDesign supports the entire order-to-cash business – from order management and order fulfillment through to settlement of invoices.
Business Value
Scenario/Processes
Scenario Flow
Further Information
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Standardized Services)Scenario Flow for Variant: With Services and Expenses
Legend
Work center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Process mainly driven by the system
Process mainly driven by the user
Process mainly driven by the system
• Process variant1
• Process variant 2
Scenario Explorer
Work Center
Collaboration Window /
Groupware Client
Creating Customer Invoice
• telephony channel
• fax-/e-mail channel
• Processing externally-initiated payments by incoming bank transfer
• Processing externally-initiated payments by incoming check
• … (7 more variants)
• using a service confirmation
• within order
• with central scheduling
• with decentral scheduling
ExecutingServices
Dispatching and SchedulingOrder
Marketing-to-Opportunity
ConfirmingServiceExecution
ProcessingReceivables and Payments
Expense Reimbursement
Creating Sales Quote
Handling an Incoming Customer Inquiry
Creating Sales Order
Receivables / Cash & Liquidity
MgtField Service
and Repair
Sales Orders Customer Invoicing
New Business
Business Value
Scenario/Processes
Scenario Flow
Further Information
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Standardized Services)Further Information
Scenario Explorer
ForumGet in touch with experts to discuss your specific requirements. To enter the community, click here.*
More DetailsSAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.
Self-Enablement SystemsIf you want to try out the business scenario, click here.*
WIKIIn addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*
Do you want to try it out? Do you need more information? Do you want to discuss with others?
VV
* Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.
Further Information
Business Value
Scenario/Processes
Scenario Flow
