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© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Avaya IP Office Release 4.2
Hans Dieleman
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Today’s Discussion
IP Office Success
What’s New in IP Office Release 4.2– Core
– Applications
New! Avaya University IP Office Release 4.2 courses
New! Updated! Sales Tools & Collateral
Roadmap
Avaya Confidential
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
IP Office – Driving Intelligent Communications in SMBFlagship IP Product for Small and Medium Size Businesses Worldwide
2002: Launched in EMEA & N. America
Feb 2007: New IP500 platform and Release 4.0
Dec 2007: IP Office Release 4.1
Mar 2008: UC for Small Business launch
Fiscal Year
Over 130,000 Systems Installed!Over 4 Million Users Worldwide!
According to Canalys Q107 report, Avaya has #2 market share worldwide in the <100 employee segment (8%). We’re second only to NEC, which is a commodity player.*
*Source: Canalys, Worldwide Unified Communications Call Control Market, Dec 2007 Shipped to date
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
IP Office Release 4.2 Overview
CalendarQ3 2008
Respond to User Requests
New low cost IP phones
Messaging Enhancements
Respond to Mobility trends1
2
3
4
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Platform Restrictions
Some features listed are not supported on all IP Office systems that can run IP Office 4.2, the table and notes below detail the restrictions
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
IP Office Release 4.2Unified Communications increasing Productivity
Avaya one-X™ Mobile
Client for Small Business
Voicemail to Email
Presentation
Unified Messaging
Service
Mobile Call Control
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Avaya one-X™ Mobile Client for Small Business
Make & Receive calls through IP Office 500 and your compatible mobile device – using One Number
Supported on– Symbian Single Mode Version 4.0
– Windows Mobile Version 5.0 and 6.0
IP Office 500 only
ISDN PRI (IP500 PRI-U)
ISDN BRI* (IP500 Quad & Dual BRI)
SIP trunks (RFC2833)
IP Office 500 only
ISDN PRI (IP500 PRI-U)
ISDN BRI* (IP500 Quad & Dual BRI)
SIP trunks (RFC2833)
*Regional availability
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
one-X Mobile for IP Office
Features
– A Feature Name Extension (FNE) is a number you dial to access an Avaya IP Office feature from your cell phone (e.g. hold, transfer, park, etc.)
– All FNEs MUST be associated to a DID/DDI that comes in through IP500 trunks
• Universal PRI (T1 / E1), BRI or SIP
Visit support.avaya.com for complete list of supported devices IP400 Legacy Trunk cards NOT supported Incoming & Outgoing CLI required
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Mobile Call Control
Control of IP Office features through DTMF
Works with any phone
One NumberIP Office
Calls diverted out of the office
Public Network
On the Move
Cell / Mobile phone
DTMF
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Mobile Call ControlMaximum productivity from mobile workers
Mobile users can
– Place caller on hold
– Transfer caller to another extension
– Toggle between calls
– Set up conference calls
– Call Record (with VoiceMail Pro)
Logged Out User
– Ideal in shared desk environments or during outage
– Calls are seamlessly twinnedIP Office 500 only
ISDN PRI (IP500 PRI-U)
ISDN BRI* (IP500 Quad & Dual BRI)
SIP trunks
IP Office 500 only
ISDN PRI (IP500 PRI-U)
ISDN BRI* (IP500 Quad & Dual BRI)
SIP trunks
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Mobility Licensing
Mobile Twinning License now renamed Mobility License
Single license for– Mobile Call Control
– one-X Mobile Client for Small Business
– Twinning
One valid license required per configured user
Don’t miss calls when away from desk – even for hot deskersSimplified administration – all mobile phone features covered by one license
Key Business Benefits
60 Day Free Application Try-It-Buy-It Program for Mobility, 5 user
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Mobility Enhancements Enrich UC solution
Increases UC for Small Business Value Proposition
UC for Small Business customers will
– improve productivity, accessibility, and increase responsiveness
– realize all enriched UC benefits• Real-time responsiveness
• Help ensure non-stop productivity
• Enable Tele-work
UC for Small Business components at IP Office R4.2:
– VPN Phone License
– Phone Manager Pro License
– Mobility License
IP Office 500 only
ISDN PRI (IP500 PRI-U)
ISDN BRI* (IP500 Quad & Dual BRI)
SIP trunks (RFC2833)
IP Office 500 only
ISDN PRI (IP500 PRI-U)
ISDN BRI* (IP500 Quad & Dual BRI)
SIP trunks (RFC2833)
* Regional availability
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential 13© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Part-Time Teleworking
Full-Time Teleworking
Mobile Employees
Mobile Twinning
One-X™ Mobile
PSTNINTERNET
VPN GatewayNetgearJuniperKentrox……
HouseholdRouter
HouseholdRouter
PC Softphone
NewImproved
Bringing It All TogetherCapabilities Available for Small Businesses
Improved
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Messaging Enhancements - VoiceMail Pro
New Unified Messaging Service (UMS)
– Fully synchronized with email
– Web access
Easy to implement
– No Exchange Server integration
– No client installation required
Compatible with IMAP4 clients• Outlook
• Outlook Express
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
UMS – System Overview
DeskPhone
Mail server(e.g. Exchange)
VoiceMail ProUMS
PSTNInternet
PC with Mail Client(e.g. Outlook)
IP Office
IMAP4
Synchronization between UMS and mail client
No mail server required for voice mail / email synchronization
Two mail accounts on the mail client:
– one for emails and – one for voice mails
Simple setup by each user
optional
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
VoiceMail Pro UMSOperating in Outlook
New Messages
Read Messages
Priority Messages!
Fully synchronized with Message Waiting Light
New Inbox
Familiar icons
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Saved messages have disk Icon
Click on the Message to Listen via Phone or Windows Media Player
New messages have sealed envelope Icon – synchronized with Message Waiting Light on phone
Specific features available when message(s) selected
VoiceMail Pro UMS includesWeb Browser Access from anywhere*
Forward message to other users on the SCN
*Requiring network access & authentication
Remote site supports UMS on Standard Edition
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
UMS Licensing
Unified Messaging Service (UMS) replaces Integrated Messaging Service (IMS)
Requires VoiceMail Pro
– Within SCN, remote site supports UMS on Standard Edition
– Available on per-user basis
– 1, 5, 10, 20, and 50 user licenses
Multiple increments supported
60 Day Free Application Try-It-Buy-It Program for UMS, 10 user
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Messaging EnhancementsEmbedded Voicemail
Voicemail to Email Presentation
– IP406v2 & IP500
Embedded TUI revised:
– "To direct all messages to email press *01”
– “To send email notifications press *02”
– “To turn off email functions press *03"
– The un-voiced *00 option to enable copying voicemail to e-mail has also been added
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Increasing Customer Satisfaction
Multiple Music on Hold sources
Priority Enhancements
Queue changes
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Customize announcements & messages
4 sources of Music On Hold
Select source by
– Incoming Call Route
– Hunt Group
Deliver appropriate messages to customers while they wait
– Car Dealerships – announcing service specials, sales promotions
– Customer Service departments –
personalize messages by client profile
Avaya Proprietary
External Source +
IP500 – 3 x 90secs ea.
IP406v2 – 3 x 30secs ea.
IP412 – 3 x 30secs ea.
External Source +
IP500 – 3 x 90secs ea.
IP406v2 – 3 x 30secs ea.
IP412 – 3 x 30secs ea.
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Call priorityPriority on Incoming Call routeMake Call Priority clearer
1, 2, and 3 become:-1-Low
2-Medium
3-High
Short Code Priority ModifierModify Call Priority by means of a short code P(new priority level).
Overrides any previous priority level of the call.
For example
Code: *56N#, Telephone Number: P(1)N, Feature: DialExtn.
Code: *56N#, Telephone Number: P(2)N, Feature: DialExtn.
Code: *56N#, Telephone Number: P(3)N, Feature: DialExtn.
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Call priority
Current BehaviourOldest Call with the highest priority number is placed at the front of the queue.
Priority EscalationAvoid excessive queuing times for lower priority calls
System/Telephony tab : "Call Priority Promotion Timer (sec)"
– Min=10, Max=9999; Default “Off”
As the age of Calls queuing against a Hunt Group reaches the Call Priority Promotion Timer value or a multiple thereof, the Call’s priority will be increased one step until it reaches ‘high’ priority
Promoting a call will not reset its queuing time
Calls retain their priority level over transfers etc, and may only have them reset by the Short Code method described previously
Priority Promotion Timer
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Hunt Group Queuing
Assign Call on Agent Answer
– 4.0 strict Queuing
– Call is allocated from head of queue on answer
Assign Call on Agent Alert
– Similar to 3.2 behaviour.
– Call is allocated when alerting and is the call answered
– Calls not alerting are queued and prioritised as per 4.0 behaviour
Queuing changes in Release 4.0 has had some implications on certain applications (Phone Manager, SoftConsole, Fax Servers and some 3rd party CTI Applications)
New field on the HuntGroup->Queuing tab Queue Type:-
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Hunt Group Queuing
Hunt Group Overflow Mode:
– Group Once one call overflows all additional queued calls overflow immediately. This is equivalent to the overflow mode used by IP Office 4.0-4.1 systems.
– CallEach individual call will follow the groups overflow time settings before it overflows. This is equivalent to the overflow mode used by pre-IP Office 4.0 system
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
IP Office Release 4.2IT Simplification driving Service Improvements
System Status
Application
Dial-up diagnostics
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Management Enhancements
Easier access for diagnostics – Remote dial-up diagnostics and maintenance abilities to
applications (e.g. Manager, VoiceMail Pro Client, Upgrade Wizard) –using static NAT table
View more system information and application status– System Status Application screens
• Duplicate numbers in Small Community Network
• Incoming Line Group has no associated Route
• Call routed to non-existent VoiceMail Pro Start Point
• Feature Key & License status
• Voicemail storage full/nearly full
• AND MORE!
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
IP Office Release 4.2User Enhancements improving Efficiency
NEW! Avaya IP
Telephones
Phone Manager Pro
Phone Manager PC Softphone
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
NEW IP Telephones
Support for new Avaya IP telephones
– 1703, 1708, 1716
– Avaya one-X™ Deskphone Edition look & feel
– LED keys
– Button Module (BM 32)
Simpler and more cost effective IP phone deployment
Enhanced VoIP support
– Better performance / capacity for DHCP and TFTP
• IP Office 500 onlyPlanned availability Q4CY08
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
1703 IP Handset
3 Display Buttons – Soft Keys (5402 functionality)
2 LEDs – 2 Colours
Paper Labels – Plastic cover
Display is 2 row by 16 column
9 Hard Function Keys
No Power over Ethernet
– Separate POE Splitter (5V) Adapter required
No Secondary Ethernet Switch Port
Language Support
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
1708 IP Handset
3 Display Buttons - Soft Keys
8 Buttons/LEDs – 2 Colours
Paper Labels – Plastic cover
Display is 3 row by 24 column
Navigation Cluster – 4 way and OK
14 Hard Function Keys
– Menu, Contacts, Call Log etc
Power over Ethernet
Secondary Ethernet Switch Port
Language Support
Adjustable Flip Stand
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
1716 IP Handset
3 Display Buttons
16 Buttons/LEDs – 2 Colours
Paper Labels – Plastic cover
Display is 4 row by 24 column
Navigation Cluster – 4 way and OK
14 Hard Function Keys
– Menu, Contacts, Call Log etc
Power over Ethernet
Secondary Ethernet Switch Port
Language Support
Adjustable Flip Stand & Adjustable Display
BM32 Support
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
BM32 is only supported with an Avaya 1716 IP telephone
Provides 32 buttons to access additional switch features
Currently Two BM32 units may be connected and daisy-chained to a single 1716 IP telephone.
IP Office will support a maximum of 16 x BM32 modules on any system
BM32 Expansion Module
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Familiar Telephone User InterfaceIdeal for digital phone users migrating to IP
Fixed Feature Keys
Programmable feature buttons with two color LEDs
Backlit Character Display
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Telephone Navigation / Built-in ApplicationsNavigation Wheel
– 4-way navigation plus “OK” button in center for making selections
– Simple access to telephony features, and built-in applications
– Available on the 1708, 1716 models
Contacts List – Supports up to 100 entries with full Name/Number– User can add/edit/delete entries
Call Log (main view is consolidated list; Left/Right arrows show Missed / Answered / Outgoing)
– 100 entries, max, shows Name / Number / Duration / Date
– User can easily add entries to Contacts ListFeeds Missed Call Indicator on Top Line
Company directory– Access to internal users and groups
– Access to external centralized IPO directory
Visual Voice Mail– access new/old/saved messages for personal
and hunt group mailboxes.– next and previous message.– fast forward, rewind any many more Voice Mail
features
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Phone Manager Enhancements
Additional GUI options for efficient user administration & use
– Administer Out-Calling options
– Voicemail Forward
Hot Desking
– Phone Manager PC Softphone
– Agent in hunt group
Supported on Windows Vista
– Business
– Ultimate
60 Day Free Application Try-It-Buy-It Program for Phone Manager Pro & PC Softphone, 10 user
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
XML interface
XML management interface– Allow systems configuration to be managed through an
automated 3rd-party interface
– Subset of user & group settings can be changed (update / delete / add)
– Only available through DevConnect
Configuration integration with vertical applications
Key Business Benefits
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
EMEA Regional EnhancementsT3 phone enhancements, including:
– Visual Voice
– Line Appearances
– Night Service button
– “Send to Voicemail” button
Switchable S0/T0 interfaces for BRI
– Allows terminal equipment on the S-bus
Improved usability means greater efficiencyIncreased flexibility
Key Business Benefits
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Unified
Communications
Customer Service
IT Simplification
•Mobile Call Control•Avaya one-X™ Mobile for Small Business
•Unified Messaging Service•Embedded Messaging
• Voicemail to Email presentation•PhoneManager and Softphone Improvements
•Services enhancements • Remote access to Applications,
SSA • Diagnostic additions
•Multiple Music and Message on Hold •Small Business
Contact Center*
* Release date TBD
IP Office Release 4.2 Snapshot
Productivity
Customer Satisfaction
Service Improvements
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Release 4.2 Material Codes
See backup for more detail on 1700 phone accessories.
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Avaya University Courses ProvidedSimplified Implement and Maintain curriculum for IP Office.
Step 1: IP Office Standard EditionAVA00916WEN IP Office Technical Overview (web based) 6 hoursAVA00920H00 IP Office Standard Edition Implementation Workshop 16 hoursAVA00920AEN IP Office Standard Edition Implementation Workshop (Assessment) .5 hours
Step 2: IP Office Professional EditionAVA00940H00 IP Office Professional Edition Implementation Workshop 24 hoursAVA00139WEN IP Office Voice Mail Applications Overview 4 hoursAVA00948AEN IP Office Professional Edition Curriculum Level Assessment 1 hour
Step 3: IP DECT Mobility SolutionsAVA00757WEN IP DECT Mobility Solutions 5 hoursAVA00757AEN IP DECT Mobility Solutions (Assessment) 1 hour
Step 4: IP Office Advanced ApplicationsAVA00484H00 IP Office Advanced Applications Workshop 24 hoursAVA00920AEN IP Office Advanced Applications Workshop (Assessment) 1 hour
Step 5: IP Office Compact Contact CenterBTT295W2 Introduction to IP Office Compact Contact Center (Enhanced Version) 3 hoursBTT295W2A Introduction to IP Office Compact Contact Center (Assessment) 1 hour BTT296H2 IP Office Compact Contact Center Implementation Workshop 16 hoursBTT296H2A IP Office Compact Contact Center Implementation (Assessment) 1 hour
Step 6: Delta TrainingACT00992WEN IP Office R4.2 Product Delta (web based) 3 hoursACT00992AEN IP Office R4.2 Product Delta (Assessment) .5 hour
New!
New!
Updated
Updated
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Updated Sales Tools & Resources
Sales Tools
– IP Office Product Update
– IP Office Battlecards
– IP Office Matrix
– Power Demo Product Update
– Power Demo Fact Sheet
– What’s New in IP Office R4.2
Customer Collateral
– IP Office Proposal Wizard
– IP Office Fact Sheets
IP Office ROI calculatorwww.avaya.com/ipofficeroi
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Backup
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Most valuable UC features in SMB
Top UC features used in SMB are:
– Voicemail
– Conferencing
– Integration with business application
– Presence
– Single number access
– Unified Messaging
Improved 4.2
Improved 4.2
82%
81%
66%
59%
57%
56%
55%
53%
51%
45%
41%
28%
27%
Base: 628 small and midsize businessesNote: Respondents who rated these UC features 4 or 5 on a 1-5 scale where 5 is most valuable.Source: bMighty Unified Communications Study, March 2008
How valuable do you consider each How valuable do you consider each of these UC capabilities?of these UC capabilities?
Voicemail
Click-to-Call
Conferencing (audio/video/web)
Integration with desktop or business applications
Presence (knowing who is available)
Unified Client (single interface for multi-modes of
communication)
Single Number Access
Voice over IP
Unified Messaging
Identity
Instant messaging
Softphones (phone on a PC)
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
1700 Series Material codes
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
One-X Mobile for IP Office
WM6 settings.ini file
– Putting it together
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Windows Mobile features (1)
FNE 00 - System (IPO) Dial Tone IDLE APPEARANCE SELECT = ;
FNE 01 - Steal Call ACTIVE_APPEARANCE_SELECT = ;
FNE 02 - Auto Call Back AUTO_CALL_BACK_TOGGLE = ;
Not Supported on IPO - FNE 03 DISABLE_AUTO_CALL_BACK_TOGGLE = ;
FNE 04 - Forward All Calls CALL_FORWARDING_ALL_ACTIVATION = ;
FNE 05 - Forward Busy and No Answer Calls CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ;
FNE 06 - Call Forward Disable CALL_FORWARDING_DISABLE = ;
FNE 12 - Withheld CLI (To External Calls off IPO) CALLING_PARTY_NUMBER_BLOCK = ;
FNE 13 - Enable CLI (To External Calls off IPO) CALLING_PARTY_NUMBER_UNBLOCK = ;
FNE 07 - Park Call CALL_PARK = ;
FNE 10 - Directed Call Pick Up CALL_PICKUP_DIRECTED = ;
Not Supported on IPO – FNE 11 CALL_PICKUP_GROUP = ;
WM6 FNE List
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Windows Mobile features (2)
WM6 FNE List
FNE 09 - Pick Up Group CALL_PICKUP_GROUP_EXTENDED = ;
FNE 08 - Call UnPark CALL_UNPARK = ;
FNE 14 - Conference Add CONFERENCE_ON_ANSWER = ;
FNE 15 - Drop Call DROP_LAST_ADDED_PARTY = ;
FNE 16 - Private Call (cannot be intruded or recorded) EXCLUSION = ;
FNE 17 - Held Appearance Select HELD_APPEARANCE_SELECT = ;
FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=) IDLE_APPEARANCE_SELECT = ;
FNE 20 - Disable Twinning OFF_PBX_DISABLE = ;
FNE 19 - Enable Twinning OFF_PBX_ENABLE = ;
Not Supported on IPO – FNE 21 LAST_NUMBER_DIALLED = ;
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Windows Mobile features (3)
WM6 FNE List
Not Supported on IPO – FNE 22 MALICIOUS_CALL_TRACE = ;
Not Supported on IPO – FNE 23 PRIORITY_CALL = ;
FNE 24 - DND On SEND_ALL_CALLS_ENABLE = ;
FNE 25 - DND Off SEND_ALL_CALLS_DISABLE = ;
FNE 26 - Blind Transfer TRANSFER_ON_HANGUP = ;
FNE 27 - Transfer to Voicemail TRANSFER_TO_COVERAGE = ;
FNE 29 - Call Voicemail Direct SPEECH_ACCESS_NUMBER = ;
Not Supported on IPO – FNE 30 SINGLE_DDI = ;
FNE 31 - Star Star Service NOT REQUIRED TO BE IMPLEMENTED ON IPO
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
One-X Mobile for IP Office
Symbian settings.1xme file
– Putting it together
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Symbian features (1)
FNE 00 - System (IPO) Dial Tone IDLE APPEARANCE SELECT = ;
FNE 01 - Steal Call ACTIVE_APPEARANCE_SELECT = ;
FNE 02 - Auto Call Back AUTO_CALL_BACK_TOGGLE = ;
Not Supported on IPO - FNE 03 DISABLE_AUTO_CALL_BACK_TOGGLE = ;
FNE 04 - Forward All Calls CALL_FORWARDING_ALL_ACTIVATION = ;
FNE 05 - Forward Busy and No Answer Calls CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ;
FNE 06 - Call Forward Disable CALL_FORWARDING_DISABLE = ;
FNE 12 - Withheld CLI (To External Calls off IPO) CALLING_PARTY_NUMBER_BLOCK = ;
FNE 13 - Enable CLI (To External Calls off IPO) CALLING_PARTY_NUMBER_UNBLOCK = ;
FNE 07 - Park Call CALL_PARK = ;
FNE 10 - Directed Call Pick Up CALL_PICKUP_DIRECTED = ;
Not Supported on IPO – FNE 11 CALL_PICKUP_GROUP = ;
Symbian FNE List
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Symbian features (2)
Symbian FNE List
FNE 09 - Pick Up Group CALL_PICKUP_GROUP_EXTENDED = ;
FNE 08 - Call UnPark CALL_UNPARK = ;
FNE 14 - Conference Add CONFERENCE_ON_ANSWER = ;
FNE 15 - Drop Call DROP_LAST_ADDED_PARTY = ;
FNE 16 - Private Call (cannot be intruded or recorded) EXCLUSION = ;
FNE 17 - Held Appearance Select HELD_APPEARANCE_SELECT = ;
FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=) IDLE_APPEARANCE_SELECT = ;
FNE 20 - Disable Twinning OFF_PBX_DISABLE = ;
FNE 19 - Enable Twinning OFF_PBX_ENABLE = ;
Not Supported on IPO – FNE 21 LAST_NUMBER_DIALLED = ;
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
Symbian features (3)
Symbian FNE List
Not Supported on IPO – FNE 22 MALICIOUS_CALL_TRACE = ;
Not Supported on IPO – FNE 23 PRIORITY_CALL = ;
FNE 24 - DND On SEND_ALL_CALLS_ENABLE = ;
FNE 25 - DND Off SEND_ALL_CALLS_DISABLE = ;
FNE 26 - Blind Transfer TRANSFER_ON_HANGUP = ;
FNE 27 - Transfer to Voicemail TRANSFER_TO_COVERAGE = ;
FNE 29 - Call Voicemail Direct SPEECH_ACCESS_NUMBER = ;
Not Supported on IPO – FNE 30 SINGLE_DDI = ;
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
UMS – Web Browser ClientPlay Messages…
Messages can be played via the Handset or Media Player
Media Player increments progress slider whilst playing the message
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential
UMS - Web Browser ClientForward messages across Small Community Network
Messages can be forwarded to other users on the SCN
© 2008 Avaya Inc. All rights reserved.Avaya Proprietary© 2008 Avaya Inc. All rights reserved Avaya Confidential 56© 2007 Avaya Inc. All rights reserved. Avaya – Confidential.