© 2007 ADP, Inc. 1

Working with the SAGA Warranty Data Transfer Functions

ADP e-Coach | Session 1

CMS1947.1

© 2007 ADP, Inc. 2

WELCOME!

We are going to be talking briefly today…

Did you say software upgrade?

© 2007 ADP, Inc. 3

SESSION 1

Working with the SAGA Warranty Data Transfer Functions

Session 1

Session Course Agenda

1 OverviewInstallatio

n

2 Operation

Our primary objective in this course is to learn how to use the new Warranty DTR functions.

DTR = DATA TRANSFER

© 2007 ADP, Inc. 4

LEARNING GOALS

Participating means…

• Listening Actively

• Taking Notes

• Being Inquisitive

Survey the Warranty Data Transfer (Warranty DTR) system highlights.

Understand the installation process for the Warranty DTR system.

Participating in this session, you will:

© 2007 ADP, Inc. 5

Overview Installation Operation

AGENDA

© 2007 ADP, Inc. 6

The Warranty Data Transfer (DTR) functions are enhancements forthe SAGA system.

Enables a uniform, worldwide process for handling warranty claims.

Replaces the WIN mainframe-based claim processing system.

Simplifies the claims process and accelerates claim payments.

DTR

!Additional training on the SAGA system will augment this Warranty DTR training.

SAGA & WARRANTY DTR

SAGA is the new worldwide VW host system for VW and Audi warranty claims processing.

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The Warranty DTR upgrade enables a uniform, worldwide process for handling warranty claims.

This upgrade provides an integrated warranty processing system using the Renaissance DCS and Service applications on the system.

1. Warranty DTR process captures warranty claim data from closed Repair Orders in the ADP Service account.

2. User updates or validates warranty claim data via the PMT function.

3. Claim data is converted via the TRD function and transmitted to VW / Audi.

4. Repair Order data record is created for use in reconciliation of the Warranty Credit Note payment data.

WHAT IS THE DTR UPGRADE?

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Simplify the warranty-handling process.

Help reduce data-entry errors. Expedite warranty processing. Improve operating efficiencies and

dealer cash flow.

1. Warranty claim data is captured when an RO is closed.

2. PMT function updates and validates warranty claim data.

3. TRD function transfers claim data to VW / Audi.

4. RO data record is created for reconciliation of payment data.

The new Warranty DTR process will:

Processing Time Data Accuracy Efficiency

DTR PROCESS PROFILE

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New Warranty Type Codes

Warranty Credit Note Changes

No Warranty Claim Acknowledgements

Updated ALTG

VW / Audi Host Computer Process

UPGRADE HIGHLIGHTS

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Warranty Type Codes have been changed from WIN 2-character to SAGA 3-character format.

!Note that some 2-character codes will continue to be used by VW.

NEW WARRANTY TYPE CODES

NewSAGA

Claim Type

Old WIN Claim Type Claim Type Description

1AM AM Audi Free Maintenance After Delivery

1E3 E3 California Diesel Emissions Claim

1E2 E2 California Emissions Claim

G10 UC Certified Pre-Owned Claim

160 WC Corrosion Claim

2SK   Customer Assistance – Goodwill (Audi)

210 W5 Customer Assistance Goodwill (VW)

S10   Enhanced Coverage (Demo Ext)

XU XU Extended Warranty Used Car (CPO Certification)

1E1 E1 Federal Emissions Claim

1MA FM Free Maintenance After Delivery

9MA FM Free Maintenance Before Delivery

910 W2 New Car Limited Warranty Before Delivery

110 W2 New Vehicle Limited Warranty After Delivery

150 WP Paint Claim

950 WP Paint Claim Before Delivery

1PT PT Power Train Claim

710 RC Recall After Delivery

790 RC Recall Before Delivery

121 S3 Service Part Warranty – Outside NVLW

1SP SP Special Claim After Delivery

9SP SP Special Claim- Before Delivery

131 WS Stock Part Claim

9T1 T1 Transportation Claim

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The AGUS function is used to set up your accounting system for warranty credit (payment) data received from VW / Audi.

Changes to the AGUS function:

The new 3-character Warranty Type Codes will now be used.

You can now have separate setups for VW and Audi General Ledger accounts.

WARRANTY CREDIT NOTE CHANGES

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Previously, warranty claims sent to VW were assigned a new, sequential alphabetic line code (A, B, C, x …) as they were received.

The Claim Acknowledgement contained the original line code and the new, VW-assigned line code.

With SAGA, the line code is not changed so the Warranty Claim Acknowledgement is no longer provided by VW / Audi.

NO WARRANTY CLAIM ACKNOWLEDGEMENTS

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The Automated Labor Time Guide (ALTG) has been updated with an expanded set of labor operation codes for use with the SAGA system.

UPDATED ALTG

This new feature supports consistent, accurate pricing and helps to:

Promote effective labor rates Increase labor gross profits Improve customer satisfaction

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SAGA processes claims from the DMS on a four-hour cycle. This short cycle results in faster claims processing and the

ability to follow a claim through to “approved for reimbursement” in a single day.

VW / AUDI HOST COMPUTER PROCESS

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A. This upgrade enables a uniform, worldwide process for handlingVW / Audi warranty claims.

B. These identifiers have been changed from WIN 2-character to SAGA 3-character format.

C. SAGA processes claims on a four-hour cycle.

D. Sets up your accounting system for warranty credit (payment) data received from VW / Audi.

E. You can now set these up separately using the AGUS function in your ADP Accounting account.

Match each of these terms to the correct statement (A-E):

CHECK YOUR PROGRESS

DMS claim input

VW and Audi dealerships

Warranty Data Transfer (DTR)

AGUS function

Warranty Type Codes

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AGENDA

Overview Installation Operation

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START

Pre-installation Stop Patch

New Warranty DTR Software Load

Post-Installation Processing

END

INSTALLATION PROCESS

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2. General Operation

3. Operating Procedures

ADP will electronically distribute a patch to each dealer’s DMS seven days prior to the SAGA “go live” date. It will trigger automatically at 11:59 p.m. on Tuesday of the week before the “go live” date.

All ROs closed from Wednesday through Sunday will have an invalid status. Hence, each claim closed from Wednesday through Sunday must be reviewed after the Warranty DTR software has been loaded.

The SMT, PMT, and RRC functions will be unavailable until after the new Warranty DTR software has been loaded. The TRD function will be unavailable until the Monday morning after the new software load.

START

Pre-installation Stop Patch

New Warranty DTR Software Load

Post-Installation Processing

END

Account Function

Unavailable as of 11:59 PM on Tuesday before the software load.

Can be used directly after the software load.

Do not use until the Monday morning after the software load.

ADP Service SMT

PMT

TRD

ADP DCS RRC

PRE-INSTALLATION STOP PATCH

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For all existing claims in work files, Warranty Type Codes are converted from WIN 2-char. to corresponding SAGA 3-char. code format when an automatic conversion is possible.

In some cases, an automatic conversion will not be possible.

So, after the new Warranty DTR software has been loaded, you must use the PMT function to review: Warranty Type Codes for all claims that still exist

in work files Other new and updated fields

START

Pre-installation Stop Patch

New Warranty DTR Software Load

Post-Installation Processing

END

!Untransmitted warranty data files will stop the load process!

NEW DTR SOFTWARE INSTALLATION

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Warranty backup files will be deleted (the old format is incompatible with the SAGA changes).

Warranty Credit Note setups will be updated for both VW and Audi Warranty Type Codes.

If both VW and Audi are in same DCS account, the VW AGUS GL account setups will be copied to create a separate set of new VW and Audi setups.

Automatic Processing

Manual Processing

PMT: For warranties with Warranty Type Codes that cannot be automatically converted to the SAGA 3-char. codes, enter new SAGA codes.

AGUS: For dual dealerships, update the separate posting accounts for warranty credit note processing.

START

Pre-installation Stop Patch

New Warranty DTR Software Load

Post-Installation Processing

END

POST-INSTALLATION PROCESSING

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Q. Which function(s) must not be used until the Monday morning after the software load?

A. TRD

A is true.

B is true.

Both A and B are true.

Neither A nor B is true.

A is true.

B is true.

Both A and B are true.

Neither A nor B is true.

CHECK YOUR PROGRESS

B

PMT

AGUS

A

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Q. After the upgrade software has been installed, what function(s) in the ADP Service account should you access to enter the new SAGA Warranty Type Codes?

A is true.

B is true.

Both A and B are true.

Neither A nor B is true.

A is true.

B is true.

Both A and B are true.

Neither A nor B is true.

A. PMT

CHECK YOUR PROGRESS

DTR

A

PMT

B

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You have successfully completed Session 1 of this course.

Please complete this course by continuing on to Session 2 of Working with the SAGA Warranty Data Transfer Functions.

SUCCESS!

© 2007 ADP, Inc. 24

FOR MORE INFORMATION

e-Learning Course Enrollmentwww.dealersuite.com/

ADP Support Center800-877-8147

ADP Training Coordinator1-866-535-8487