© 2006 Cisco Systems, Inc. All rights reserved.Cisco Confidential 1 Module 9: I2R Change Control 1.1 Merging with the New Process May 2007 Duration:30

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Module 9:I2R Change Control 1.1Merging with the New

Process

May 2007

Duration: 30 minutes


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Change Control Training AgendaThis training will cover nine short modules on the New Change Control Process:

1 Training Introduction and Change Request Types

2 Risk Assessment

3 Quality Assurance

4 SOX Assessment

5 Architecture Review Board

6 Change Control Board

7 Release Management Office

8 Gatekeeper Audit

9 Merging with the New Process and Support Info


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Module 9: ObjectivesBy the end of this module, you will be able to understand the following:

How and when you need merge and adopt the new process

Roles and responsibilities for all parties involved

One Program Change Control (One PCC)

Support Information


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Merging with the New Process - Tacticals

Maroon = New Change Control Requirements


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Merging with the New Process - Project



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Merging with the New Process – Release Exception



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Merging with the New Process – Emergency Bug Fix



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Role Responsibilities

Business Determine business prioritization of projects and tactical changes

Fund IT projects and organizations to adequately support prioritized changes as well as ongoing system support and maintenance; define system priorities

Review test documentation (Test Strategies, Test Plans, Test Scenarios and Test Cases) to ensure adequate coverage of business’ quality concerns

Participate in User Acceptance Testing as defined in the test approach or test strategy documentation

Business Approval Councils (BACs)

Define priorities and severities for tactical changes

Provide input to release scope for tacticals included in major and minor releases

Change Requester

Submit change requests

Ensure that system changes follow the change control and release processes

Complete Risk Questionnaires during Analysis (initial) and Design (revised) phases

Provide additional information regarding the change to Risk Analyst and CCB as requested

Ensure CA-QA is involved in testing the changes

Engage the Architecture Review Board (ARB) as defined in the ARB engagement process

Provide information required for Gatekeeper review

Roles and Responsibilities


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Roles and Responsibilities Cont.


Risk Analyst Assess risks of specific changes (projects, tacticals, release exceptions, etc.) based on risk factors such as type and complexity of change, system stability history, and system priority

Architecture Review Board (ARB)

Review change requests (both tacticals and projects) from an architectural perspective

Provide technical feedback and consultation to ensure that standards are met and best practices utilized; identify re-work needed, if any

Quality Assurance (QA)

Define testing approaches required to ensure system changes meet business and quality requirements

Define test scenarios, test cases and expected results

Execute and document testing performed and identify discrepancies between actual results and expected results

Gauge readiness of system changes based on pre-determined criteria and results

Change Control Board (CCB)

Identify how specific changes will be governed through the change control process, based on change risk

Authorize and approve changes

Reject or redirect changes if more information is needed, key risks need to be addressed, change risks outweigh the benefits, etc.


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Gatekeeper Review test documentation, including testing performed, results compared to expected results, etc. for completeness, accuracy, and acceptability of results

Identify whether changes meet pre-defined gatekeeper readiness criteria

Communicate and document gatekeeper decision on production deployment support

Release Management Office (RMO)

Define IT roadmap on a periodic basis, including IT projects and timeframes

Define proposed release scope, including project and tactical, for major and minor releases

Manage release delivery

Scope Change Boards (SCBs)

Ensure release scope changes are controlled with formal decision structure

The Release Manager owns the responsibility for forming an SCB if one will be used NOTE: SCBs are currently used for C3 releases only.

Strategic Business Systems (SBS)

Work with business organization to prioritize system changes and systems overall

Work with business to ensure IT funding is consistent with change priorities

Facilitate communication between IT and business

Roles and Responsibilities Cont.


Arrival of One PCC


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Drive standardization of change control processes and tools

Enable centralized storage of approvals, test results, and testing sign-offs

Decommission the PCC template which is currently used to consolidate and provide traceability for PCC audits

What is One PCC?One PCC is a corporate initiative that will introduce a new version of IT Governance Center to Cisco. The new version of IT Governance Center will be integrated with Quality Center and SCM Kintana to:


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Code deployments will require an approved ITG request

ITG request approval will require testing signed off and justification

All test documentation must be stored in QC- Cisco 11i domain and Cisco_11i/CSOS_RMO projects

QC test plans must be linked to the ITG request

Approvals will be captured and recorded in One PCC ITG and QC

How One PCC Solution Will Impact CAThe new One PCC corporate solution will impact CA in that:


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ITG, QC and Kintana are integrated to ensure no package gets deployed without being associated to an approved ITG request

Segregation of duties is enforced through security groups and logic built in the system

Only ERP 11i Dynamic workflow packages will have One PCC ITG to Kintana association validation for May 12, 2007 One PCC go-live

PCC Control # 2 PCC Control # 3 PCC Control # 4

Request initiatedITG

QC

Kintana

Request

approved

Requirement created

Test executed

Testing approve

d

Approve to Prod

Create package

Associate package

Deploy to test

Deploy to Prod

Close request

Association validation

One PCC High-Level Overview5/12/2007Go-live!


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One PCC Request Types

The following request types can be used:

PCC - Bug Fix RequestUse for enhancement and bug fix tactical requests

PCC - Project RequestUse for projects

PCC - Emergency RequestUse for production deployments associated with an active P1/P2 alliance case


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High-Level Release E2E Production Change Control Approval Flow

Yellow = Activity recorded in One PCC ITGWhite = Activity outside of One PCC


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High-Level Release Exception E2E Production Change Control Approval Flow



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High-Level Emergency Request E2E Production Change Control Approval Flow



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PCC Project/Bug Fix Request Takeaway

Create a One PCC ITG request for each change requestI2R, TD/QC defect, EmPower, Alliance, etc.

For Release Exceptions, present the One PCC ITG request to CCB for initial approval

For Releases, present the One PCC ITG request to the Release Manager of interest for initial approval

One PCC ITG initial approval by the Release Manager certifies that your change has been approved for inclusion into the Release

A One PCC ITG request that has been initially approved is required for code deployments to stage

After testing for the last test cycle is complete, Gatekeeper sign-off is required in Quality Center

IT PM approval and sign-off on testing is required in the One PCC ITG request before the request can be progressed to CCB for ITG final approval (for deployment for production)

Gatekeeper approval is still required in Kintana (IT Manager, QA Review) to push packages to production


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PCC Emergency Request Takeaway

Create a One PCC ITG request for each P1/P2 Alliance case that requires code migration to production

The One PCC ITG request must be submitted to migrate packages to stage

PM must certify and acknowledge testing was done in One PCC ITG

Gatekeeper approval required in Kintana (IT Manager, QA Review) to push packages to production

24 business hours post-production deployment, requestor is required to present P1/P2 alliance case to CCB and submit PCC template to the Gatekeeper


One PCC Implications for Releases, Release Exceptions, and Emergency Requests


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One PCC 5/12/2007 AlignmentRelease Exception

Emergency Bug Fix

May Release June Release July & Future Release

PCC Template

One PCC ITG Request Number

Real test documentation in QC Cisco_11i / CSOS_RMO

Dummy test documentation in QC Cisco_11i / CSOS_RMO

Kintana packages reference I2R, QC, EmPower, HD, CR number

Gatekeeper v1.0

Kintana packages reference One PCC ITG request number

Gatekeeper v1.1

DeploymentWindowDoc

Requirements

Special One PCC ITG #


Support Information


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Support Information

Topic Description Contact

Risk Assessment Risk Questionnaire Template http://workspace/Livelink/livelink.exe?func=ll&objId=18317573&objAction=browse&sort=name

Risk Assessment Notify Risk Analyst of completed risk questionnaire

[email protected]

SOX Assessment Inquire on key financial control impact assessments for your change request

[email protected]

SOX General Ask questions related to SOX [email protected]

Quality Assurance Notify QA of change request [email protected]

Quality Assurance QA best practices http://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=10874341&objAction=browse&sort=name

Quality Assurance QA templates http://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=10874891&objAction=browse&sort=name


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Support Information


Architecture Review Board

CA ARB Wiki Space / QA Process Documentation – Central location for ARB / QA key information

http://zed.cisco.com/confluence/display/FEASTD/CA-IT+Architecture+Review


Schedule the Technical Design Review

[email protected]


Initiating Initial and Primary reviews with ARB

[email protected]


Developer Portal http://zed.cisco.com/confluence/display/CAFS/Home

Change Control Board

Engage and request CCB review [email protected]


CCB Coordinator downloads blank gatekeeper log

https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=12384481&objAction=Open


CCB Coordinator uploads completed gatekeeper log to the following directory

https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=12455305&objAction=browse&sort=name


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Support Information


Release Management Office

I2R RMO Wiki Space – Central location for RMO key information

http://zed.cisco.com/confluence/display/I2RMO/Home


Release Schedule https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=16849798&objAction=Open


I2R Roadmap https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=17552720&objAction=Open


I2R Scope Tracker https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=19492414&objAction=Open


Alias to submit scope for Monthly release

[email protected]


Alias to submit scope for non-C3 release

[email protected]


RMO Mailer Alias [email protected]


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Support Information


Gatekeeper Audit Arrange for Gatekeeper audit and planned Release Gatekeeper support

Seek feedback/comments from Gatekeepers

[email protected]

Gatekeeper Audit Notify Gatekeeper on duty to perform compliance audit and to provide production deployment approval

[email protected]

Gatekeeper Audit Download PCC template https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=10871606&objAction=Open

Gatekeeper Audit Upload completed PCC template for release exceptions


Gatekeeper Audit PCC Template https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=17336495&objAction=Open

Gatekeeper Audit Gatekeeper Operational Details https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=9871746&objAction=browse&sort=name


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Support Information


Change Control I2R Change Control Wiki Space – Central location for Change Control key information

http://zed.cisco.com/confluence/display/I2RCC/Home

Change Control Notify SCM 11i build team of C3 migration scope

Ask migration questions

[email protected]

Change Control Notify C3 support team of migration scope

[email protected]

Change Control EMAN CR Tool http://eman.cisco.com/OPDATA/changemanagement/cm.pcgi

Change Control emPower http://empower.cisco.com/itg/dashboard/app/portal/PageView.jsp

Change Control I2R Request Tool http://wwwin.cisco.com/cgi-bin/it/tsit/RequestTool/request_entry.pl


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Support Information


Change Control EMAN CR Review Process http://wwwin.cisco.com/it/operations/change/approvalprocess.shtml

Change Control SCM Engagement Process http://wwwin.cisco.com/it/scm/engagement_process.shtml

Change Control Release Manager/Transition Manager uploads build list to the Release’s transition directory


Change Control Release Manager/Transition Manager downloads blank build list template

https://ework.cisco.com/Livelink/livelink.exe?func=ll&objId=12859941&objAction=Open

Change Control Page this alias to confirm downtime migrations to production

[email protected]

Change Control Notify SCM operations team of migration scope

Ask migration questions

[email protected]


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Support InformationTopic Description Contact

One PCC I2R specific One PCC cheat sheets –

“FAQ / How To Do”

http://zed.cisco.com/confluence/display/I2RCC/One+PCC+Cheat+Sheets+and+Training

One PCC Detailed corporate One PCC training slides


One PCC Detailed corporate web based One PCC training


One PCC CA end-to-end change control process flows

http://zed.cisco.com/confluence/display/I2RCC/E2E+Change+Control+Process+Flows

One PCC CA end-to-end change control EMS training

http://zed.cisco.com/confluence/display/I2RCC/Change+Control+Training+and+Procedures

One PCC One PCC copy and paste Q&A for ITG request’s notes– to obtain Gatekeeper & Final CCB approvals

http://zed.cisco.com/confluence/pages/viewpage.action?

pageId=404663

One PCC One PCC Tools http://zed.cisco.com/confluence/display/I2RCC/One+PCC+Tools


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Documents

© 2006 Cisco Systems, Inc. All rights reserved.Cisco Confidential 1 Module 9: I2R Change Control 1.1 Merging with the New Process May 2007 Duration:30