© 2004 IBM Corporation Orchestration and Provisioning in an on demand world

© 2004 IBM Corporation

Orchestration and Provisioning in an on demand world

<Presenter Name><Presenter Title>

2 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning

On Demand Automation is …

On demand Automation uses business policies and

service levels to optimize operational processes by automatically sensing and responding to changes.


On Demand Automation Delivers Measurable Value

verbsverbs

Reduce Cost and Increase

Productivity

Improve Service Levels (QoS)

Increase Business Flexibility To Support Change & Innovation

Traditional IT On Demand

Demonstrate and Measure IT Value to the Business

Focus on providing IT services to customers

Adapt infrastructure to business needs

Align service level agreements based on business processes

Provide computing and business capacity on demand

Manage resources

Measure transactions

Weak links with users and business processes

Hard to bridge IT internals to business and processes


Business Service Management

Infrastructure Orchestration

AvailabilityOptimization

SecurityProvisioning

Resource Virtualization

The IBM Infrastructure Management Blueprint is the Foundation

Today’s Focus

Today’s Focus


On Demand Automation enables on demand operation

Source: ROI study from 27,000 WW customers - Alinean

Ensure Health and appropriate functioning of IT

Protect information assets, confidentiality and data integrity

Ensure most productive utilization of IT

Make available right resources to right processes and people

Availability OptimizationSecurity Provisioning

Manage using business priority, manage service levels


15-30% savings on time for root cause determination, downtime

Sense, triggers, respond according to business goals


Resource Virtualization

Single, consolidated, logical view of and easy access to all available resources in a network

40-50% savings in SLA reporting

27-32% savings triage time 25-35% higher first call close

35-40% reduced admin time 35-40% reduced access time

20-25% greater utilization 40-50% fewer batch restarts

15-35% less capital outlay 25-30% reduced staff req’ts

Increase resource utilization avg. from 20% - 50%

30-40% reduced admin time

10-25% saving in physical consolidation Increased storage utilization up to 3X


New and improved offerings help you in your step by step approach

Patch management IBM Tivoli Configuration

Manager

Managing complexity

Intelligent Orchestration

IGS Autonomic Computing

Readiness Engagement

Improving IT Operations Improving Business OperationsGoals:

Levels of Automation

BasicBasic Managed Predictive Adaptive Autonomic

Manage Resources Manage IT Processes Manage Business Integration

Manage IT Automation

Provisioning • IBM Tivoli Provisioning

Manager

• IBM Tivoli System Automation

IBM TotalStorage Productivity Center with Advanced Provisioning

Identity Management

Infrastructure Simplification

IBM eServer i5

IBM eServer zSeries

IBM eServer BladeCenter and IBM Director Multiplatform

Virtualization Engine

Test Floor Automation TMTP& Robot

Compliance

IBM Content Management for Message Monitoring & Retention

IBM Tivoli Security Compliance Manager

Industry offerings

IBM TivoliSystem Automation for zOS

IBM Tivoli System Automation for Multiplatfom


A Day in a Typical Data CenterTraditional IT Challenges

Variable peak workloads 92% manual processes Slow response to change

% D

eman

d

8AM 10AM NOON 2PM 4PM 6PM 8PM0

40

60

80

100

20

Online Trading: morning peakBranch Bank Teller: mid-day peakHome Banking: evening peak

IT Server Usage Example

Low, Medium and High Demands Throughout the Day

Source: IBM analysis of Industry Consultant Reports and IBM customer engagements


Server Utilization Throughout the Day%

Uti

liza

tio

n

8AM 10AM NOON 2PM 4PM 6PM 8PM0

40

60

80

100

20

“Just-in-Case” Provisioning

Result: Low Overall Utilization Throughout the Day

Traditional IT Results 15% average utilization IT personnel focus on maintenance Increased resource costs



Automating Server Provisioning Processes

IT Task EstimatedManual

EstimatedAutomated

Identify resource 3 Days <1 Hour

Install software 5–10 Days <1 Hour

Configure security and network settings

5–10 Days <1 Hour

Return resources Variable Automated

Total Time 13-23 Days Minutes or Hours

Provisioning Automate execution of manual processes Capture data center best practices Help reduce human errors



Orchestrating Server Provisioning

Service Level Threshold

Response Time

Dynamic Resource Allocation

Orchestration Sense and respond Dynamically support SLAs Best practices for aligning IT

resources with business goals


Automating the Server Provisioning Process

High UtilizationOnline Trading

Low UtilizationBranch Bank Teller

Low UtilizationHome Banking

Resource PoolUses

IT BestPractices

Analyzes AgainstService Level Objectives

SensesUtilization


Orchestration and Provisioning Provide Optimal Utilization

Optimal UtilizationOnline Trading

Optimal UtilizationBranch Bank Teller

Optimal UtilizationHome Banking

Resource PoolUses

IT BestPractices

Analyzes AgainstService Level Objectives

SensesUtilization


Desktops Data Center

Other Servers

How the Solutions Fit Together

Provisioning & Orchestration

License Management

Configuration Management

System Automation


Provisioning and

OrchestrationDesktops Data Center

Other Servers


License Management


System Automation


The right IT resources Automates complex provisioning tasks across servers, applications, networks and storage to reduce IT workload, reduce human error, and increase resource utilization Key Characteristics

Exploit existing hardware, software, architecture and people skills

Automate and execute customized best practices in a consistent, error-free manner

Enable IT “Best Practice Automation”

Improve server to administrator ratios


Tivoli Intelligent ThinkDynamic Orchestrator



IBM Tivoli Provisioning Manager

Provisioning Management



Fabric / Network

Configure

Networking

Attach Storage

Server Provisioning includes software stack, network and storage elements

Server Provisioning

Middleware

OperatingSystems

HorizontalApplications

HardwareLayer

Secu

rity

Storage Provisioning

Virtualization

StorageDevices

ManagementApplications

Fabric

Secu

rityNetwork Provisioning

Virtualization

Routers,Switches, etc.

ManagementApplications

Protocols

Secu

rity


IT Service Management Workflows1. Reusable and GUI based

2. Dynamically supports infrastructure changes (data center model)

3. Automated sense and respond

4. Standards based

Traditional Scripts1. Manual flow required

2. Infrastructure changes often requires script updates

3. Difficult to manage and track

Workflow Example: Deploy a server

Ro

ll B

ack

Workflow – Captures IT expert know-how and dynamically executes processes in response to changing business requirements

versus

• Reusable• Dynamic• Automated

Provisioning Manager executes “workflows” to automate best practices/processes relating to provisioning systems

Deploy operating system

Deploy software stack

Move server to network

Add server to cluster


Automate complex manual tasks IBM Tivoli Provisioning Manager

Deploy & reclaim network topologies

New workflows:– HP/UX, IBM eServer iSeries,

WebSphere, DB2, MS ADS, MS SQL and Exchange, Siebel, SAP, Citrix, Cisco, VMware

Heterogeneous Server Provisioning

Storage Provisioning

IBM TotalStorage Productivity Center

–Advanced Provisioning:• Storage Area Network

Manager• MDM

Server Pool

TPM can take servers from bare metal to production in < 1 hour

IBM

Enhanced

Enhanced

Tivoli Provisioning Manager automates best-practice IT processes to deploy and configure servers, storage, networks, applications and resources

Install OS Install SW Stack Add to Server Pool Configure Network.

Storage etc.

“One-Button Provisioning”


Test Environment Automation Streamlining lifecycle management from development to test and deployment

Deploy and Configure Test Environment

Test and Problem Determination

Deploy Test Code to Environment

Transaction decompositionRoot-cause isolationRational Robot & Tivoli

Monitoring for Transaction Performance

Automated Problem Determination

Automated Test Environment Deployment

Automated deployment and configuration of test environment

–Workflows in Automation Catalog

Rational Test Manager and Tivoli Provisioning Manager


Tivoli Provisioning Manager Powers System ProvisioningAutomates system provisioning as an integrated service within the IBM Virtualization Engine TM helping to simplify the infrastructure

and reduce management complexity.

Powered by Tivoli Provisioning Manager

Built in

SystemsTechnologies

Operating Systems

System Services

IBMVirtualization

Engine™

NewNew

Optimize resource utilization based on SLAs

Aggregate pools of resources and enable access to a consolidated, logical view

Optimize IT infrastructure

Build an On Demand Business

Leverage a dynamic virtualization fabric with a set of management services to deliver on demand access to resources

IBM Virtualization Engine


•IBM Tivoli Provisioning Manager

•IGS Universal Management Infrastructure

•IBM Server Allocation for WebSphere Application Server

•IBM Web Infrastructure Orchestration

•IBM Virtualization Engine

•IBM Tivoli Intelligent ThinkDynamic Orchestrator

IBM Unites Around On-Demand Automation

Licensed Products

Integrated Offering Sets

Packaged Solutions


Data Center Model expands to Storage Devices

Storage devices can now be defined in the DCM schema Graphical extensions to the GUI render storage objects along with server,

application, and network – a complete administrative view Support for volume management, zoning, LUN masking and file systems Best practices storage workflows available with this release:

Fabrics:– Create and Delete Zone

– Get All Zones

– Add and Remove Data Paths in Zone

– Get Data Path from Zone

– Get Data Paths between a Server and Storage Volume

Disk Workflows – Create and Delete Storage Volumes

– Assign and Unassign Storage Volume to Server

NEW


Resource Reservation and Multi-layer applications

Resource Reservation can request infrastructure resources to be automatically built out at a specified future time– Valuable in development / test environment

– Request can be at the resource level or the entire application environment level

– Request conflicts can be alerted with resolution options

Application Topologies understands multi-layer applications– Valuable for disaster recovery and test automation

– Able to deploy and reclaim the entire network and application topologies for a multi-layer application – “application topology”

– Based on “templates” that specify the hardware requirements and connectivity

NEW


Automatic discovery of “configuration drift”

Automatically detects non-Tivoli Provisioning Manager-initiated hardware and software configuration changes

– Can update DCM accordingly, re-provision the server, and/or log the change with no automated action

“Common Inventory Technology” implementation provides robust server scanning

Keeps the Data Center Model accurate & up-to-date

NEW


Virtual Machine Support

Tivoli Provisioning Manager abstracts the complexity of virtual machine environments

– Extensions to DCM/CMDB and GUI for virtual machines

– VMware and IBM pSeries LPAR support initially

– Additional virtual machine environments in the future including zSeries, iSeries, and xSeries

Server capacity can now be allocated more granularly This will allow horizontal as well as vertical scaling of customer

environments

NEW


Workflow Enhancements

Increasing the administrator’s productivity – Supporting conditional execution, looping, and branching

• Can query, insert, update, or delete DCM objects

– Leveraging the use of existing scripts and script languages

• Scripts can be embedded into workflows Allows for the creation of complex workflows through a simple user

interface (drag-and-drop), or by leveraging more advanced workflow development tools in the future

NEW


Applications on demandChallenge: As the use of Citrix solutions expands within the enterprise, IT must accommodate the additional users – often with minimal lead time

Solution: Automated (silent) install / uninstall of Metaframe framework. Dynamic publishing and un-publishing of Citrix Installation Management packages and applications. Dynamic Citrix Metaframe farm membership

Value: Quickly and dynamically take advantage of new SAP functionality. Reduce resource underutilization common in SAP environments. Improve performance by reducing deployment times from more than 1 day to a few hours – error free.

Challenge: The infrastructure changes needed for scaling SAP app servers makes the process time-consuming and error-prone. Low utilization due to lack of de-provision capability

Solution: Automate provisioning of new application server by cloning a customer-defined master image. Dynamically install and start SAP app server. Able to set min/max servers per SAP environment.

Value: Quickly and dynamically take advantage of new SAP functionality. Reduce resource underutilization common in SAP environments. Improve performance by reducing deployment times from more than 1 day to a few hours – error free.

New Workflows availableSAP Application Server on demand

Websphere App. Svr. on demandChallenge: In an extreme computing environment (stock market, business grid, etc.), provisioning of servers and applications becomes a critical success factor.

Solution: As high priority workflow traffic increases near SLA violation, it dynamically provisions new servers and transfers lower priority workflows to other servers in the grid. Monitors workloads, and dynamically plans resource allocation

Value: Achieve high performance, scalability and availability in extreme computing environments – improving ROI. Error free provisioning while improve resource utilization. Simplified application deployment from test to production environment

Network on demandChallenge: Cisco network devices have to be manually re-configured every time a resource is added, changed or removed on the network

Solution: Automatically configure Cisco network devices, so the network dynamically accommodates the changes. Cisco best practices captured into customized workflows for consistent configuration change execution

Value: Reduce IT costs and improve SLA’s by providing an adaptable network infrastructure. Introduce new services faster, easier and more cost effectively while improving network device utilization


Load Balancer

DB

IHS

/IIS

Web Tier Application Tier Database Tier

Siebel Gateway

Siebel Servers

Siebel Database

Siebel Web Extentions

All knowledge associated with the manual process is integrated inside workflows. The workflows are capable to play the same deployment sequence as manual operators. Automation of the process brings consistency, robustness and error free in the deployment of Siebel Enterprise.

Managing Siebel with Tivoli Provisioning Mgr


Managing VMware with Tivoli Provisioning Manager

Intel HardwareVMware ESX

VM

VM

VM

Intel HardwareVMware ESX

VM

VM

VM

SAN

• New VMware workflows•Virtual machine creation and

deletion•Virtual machine power

management•Redhat Linux installation

capabilities•TPM Workflows manage

VMware virtual machines just like other managed resources

VMware Management


IBM Tivoli Intelligent Orchestrator


Tivoli Intelligent ThinkDynamic Orchestrator




Leverages input about the IT environment to make real-time decisions about where and when IT resources need to be allocated

Key Characteristics Increase resource utilization

Reduce labor, hardware and software capital costs

Dynamic resource deployment

Heighten service delivery levels

Align business priorities and IT resources



Optimal Utilization Optimal Utilization Optimal Utilization

Resource PoolIT Best

Practices

Service Level ObjectivesCapacity

Management

Storage AreaNetwork

VirtualNetwork

Intelligent Orchestrator Leverages Provisioning Manager to respond automatically

Provi

sionin

g

Provi

sionin

g

Orchestra

tion

Orchestra

tion

Senses WHY

Anticipates WHEN

Determines WHERE

Key Characteristics Increase resource utilization

Reduce labor, hardware and software capital costs

Dynamic resource deployment

Heighten service delivery levels

Align business priorities and IT resources

Interfaces to WHAT and executes HOWKey Characteristics Exploit existing hardware, software and people skills Automate and execute customized best practices in a

consistent, error-free manner Deploy complete service topology from pooled

resources Improve server to administrator ratios


Meet with your IBM sales specialist or IBM Business Partner to discuss how IBM can help:– Automate and simplify manual processes

– Increase IT resource utilization

Please request the following for your company:– IBM Solution Readiness Offering Services Engagement

– IBM Tivoli Return On Investment Analysis

– Brochure: “Dynamically align IT resources with business policies to improve the return on IT assets.” ftp://ftp.software.ibm.com/software/tivoli/brochures/br-orches-prov.pdf

Larry Keryc, Worldwide Orchestration and Provisioning Sales [email protected]

How Do You Get Started with Provisioning and Orchestration?


“Star Technology is totally committed to a total on-demand strategy. Automation and virtualization in the data center are the enablers, and IBM Tivoli Intelligent Orchestrator is the tool we need to get us there”

Mark LambTechnical DirectorManaged Services

Star Technology Group

Star Technology Group Delivers On Demand Solutions

Business Challenge Minimize cost of providing managed

services and slow data center growth

On Demand Business Benefits Increases utilization of computing and

human resources Anticipates 75% efficiency increase in

server provisioning over >2,000 servers in data center

Anticipates 60% slow-down in data center density

Enables introduction of on demand services to customers

Enhances responsiveness to new business opportunities


On Demand Support of Business Process Tivoli Intelligent Orchestrator, WebSphere and DB2 Automation

• Challenge: Supporting multiple business processes (on-line shopping, inventory, and marketing) on a common IT infrastructure and in accordance with business priorities

• Solution: On demand management of workload and system resources for Macy’s on-line shopping and FedAd advertising using Server Allocation for WebSphere Application Server and Tivoli Intelligent Orchestrator

• Benefits:

• Lower costs and improved IT resource utilization

• IT aligned with business priorities and achievement of SLA’s

FedAd

Internet

WebSphereServer Pool

Low priority

High priority

macys.com

Database Server

DB2 LPAR 2

DB2 LPAR 1

FedAd Data

Macys.com and Inventory Data

Mid priority

Year End Inventory


Using Tivoli software, a single infrastructure simultaneously manages three unrelated workloads -- the Australian Open Web site, Analytics Acceleration, (credit analysis), and an IBM Research project. Server resources shift automatically to manage fluctuating demand for AustralianOpen.com, while allocating unused capacity for other workloads, maximizing server utilization.

Flexible, cross-platform infrastructure that can scale to handle over 70 times its regular Web site traffic

An IBM on demand solution for the Australian Open Web sitewww.AustralianOpen.com

Global Services e-Business Hosting and Application Management Services Tivoli Intelligent ThinkDynamic Orchestrator Tivoli Events Console and Monitor WebSphere Business Integration Event Broker and Application Server WebSphere Portal content publisher DB2 Universal Database eServer pSeries running AIX and xSeries running Linux eServer BladeCenter supporting the scoring system

on demand Business Benefits:

IBM Solution

Business Challenge

“This on demand solution from IBM enables Tennis Australia to focus on its core business goal - to promote and develop the growth of tennis throughout the Asia Pacific region and maximize the return on investment.”

-- Paul McNameeTournament Director, Australian Open

Tennis Australia needed a solution that could provide on demand access to the Australian Open Web site without worrying about complex technology or a substantial investment in a permanent infrastructure.

New!


“IBM has brought to the market place a product that solves a problem that I did not think could be solved. IBM Tivoli Intelligent ThinkDynamic Orchestrator should provide us with the complexity control, continuity and reduced TCO that will enable the flexibility that IT needs to be responsive and accountable to the business.”

—Rick Morasch, Senior Manager, Technology & Service Management

Community Services ClusterOntario Government, Canada

Business Challenge


Solution IBM Tivoli Intelligent ThinkDynamic Orchestrator IBM Tivoli Provisioning Manager

To slow down physical data center growth, reduce costs through optimization of operations, increase ability to respond to user demands quickly, improve control of complexity and protect the business and its information.

Mitigation of increased downtime risk caused by increased complexity through consolidation of applications onto fewer servers

Meeting ITIL standards for improved availability, performance and capacity management in a challenging distributed world

Automation to improve process delivery in disaster recovery

Improved TCO in an industry with decreasing funding and manpower but increasing focus on speed of deliverables and security requirements

Ontario Government – Moving to Reduce Costs and Increase Flexibility with Orchestration


“IBM is working closely with Siebel to develop workflows to provision a Siebel environment, which will provide immediate value to Siebel customers by reducing total cost of ownership and improving resource utilization. Using these workflows along with the orchestration and provisioning products from IBM Tivoli, Siebel customers will be able to automate updates and upgrades to their environments, reduce error and minimize disruption to the business.”

-Skip Bacon Vice President of Technology, Siebel Systems

Business Challenge

on demand Business Benefits to Siebel:

SolutionIBM is working together with Siebel to create systemmanagement workflows for Siebel CRM environments

To enable more efficient deployment of Siebel CRM solutions, helping customers business to be more dynamic, responsive, and cost effective.

Simplifies the customer experience and improves adoption rate of new applications

Decreased customer support costs Siebel best practices captured into customized workflows

enabling repeatable, consistent process execution

on demand Customer Business Benefits: Improved time to value for CRM Solutions Decreased human error through automated workflows to

build and manage CRM environments Increased agility and ability to respond to business goals

– faster!

Creating workflows for the Siebel CRM environment, enabling customers to be more on demand

New!


IBM Tivoli Intelligent Orchestrator IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM WebSphere Application Server IBM WebSphere Edge Server IBM WebSphere Business Integrator Event Broker IBM DB2 Universal Database


Solution

Business Challenge

“Our expertise is organizing and managing a world-class tennis championship and a key success factor is to provide real time "point-by-point" scoring for millions of fans on the web. The "sense and respond" capabilities of Tivoli's orchestrated provisioning proactively addresses peak time capacity needs of usopen.org."

-- Ezra KucharzManaging Director

Advanced Media

Extend US Open to millions of tennis fans Real-time “point-by-point” scores and statistics to

fans and media Latest news with the best service, delivered online at

www.usopen.org

Secure and scalable infrastructure (up to 50 times the previous infrastructure capacity)

Real-time access to all play-by-play tournament information on “as-needed” basis

Global reach with around-the-clock availability

Making On Demand Real: US Open Web Site and IBM Tivoli Software



Desktops Data Center

Other Servers


License Management


System Automation



Automate Deployment/Installation of Software and Patches IBM Tivoli Configuration Manager

Environment# of Patches Hrs/Patch

Cost/Hr

Total per Server

Linux 17 1 $ 51 $ 867

Windows 30 1.75 $ 44 $ 2,310

Patch Management Field Guide Simple patch deployment and installation Enforce patch integrity

Configuration Management Extended Pervasive Device Support Resource Models Automate Consistent

Implementation of Standard Configurations

Define Model Configurations Publish Models to Appropriate Resources Enforce Model to All Resources

Helps automate patch management, reducing operational costs and delivering a more reliable IT infrastructure

Enhanced

Enhanced

It only takes one worm or runaway virus to kill the network!

Source: Robert Francis Group, "Total Cost of Ownership for Enterprise Application Workloads" February 2004


What’s New in ITCM V4.2.1 Pristine Installer – new bare metal installation function leveraging

Windows ADS and RDS Updated easier to use Package Editor GUI

Now also includes native HPUX packaging option Integration with Tivoli Provisioning Manager, through workflows to manage

installation of software as part of the provisioning process Change Manager provides extended Reference Model Support

– Cascaded inheriting tree of model definitions

– Multiple root reference models supported

– Operating system reference models supported

– Subscription to multiple models Updated Inventory scanner to pick up MS hotfixes, hardware and software Added Tivoli Firewall Security Toolbox (TFST) to provide customers with a

secure process to be able to manage thru multiple levels of firewalls without impacting or compromising security

Patch Management using the Field Guide


ITCM Managing the Software Distribution Process

Application is packaged (internally developed or off the shelf). Can be a new release or a patch or a fixpack

Software Package Editor

Application is certified in the QA environment, changes are made to meet production environment and made ready to be deployed.Reference Model Created/Updated

Change Manager

Using the APM component Administrator will deploy models installing appli-cations in the right order, verifying dependencies

Activity Plan Editor

Controlling and monitoring the on-going operations allows for a high percen-tage of successful rollouts

Activity Plan Monitor

Inventory Database

Using the integrated inventory, database create target lists for deployment

Any HW/SW resource in a network exists for a given business need. Modeling around this need simplifies the configuration management task of the new complex eBusiness environments.


Package Editor - Packaging up the software and files History

ITCM provides a native packaging technology capability to standardize all different software. It allows you to:

Easily build packages to distribute and install customer home grown applications using templates

Use Autopack technology to capture machine’s snapshot

Support many different native package format as:

– Installp, MSI, Microsoft Setup, InstallShield, RPM, HP-UX, PatchAdd, ProductAdd, CID, PDF,

Prepare package to address software for Pervasive Devices

Once created, packages may be loaded on Depots for distributions

Automatic signature generation for software packages


Activity Planner – using plans to automate deployment

History

Activity Planner supports administrators in planning activities and rollout

Decide what to rollout and when

Create the right dependencies between the single pieces

Full and granular control at targets level (to stop, pause, restart, resume and cancel)

Conditioning by targets

High level of customizations

Variable resolution at run time

Support of recursive plans

Automatic notification of running plans

Automatic generation of a recovery plan as a subset of a failed parent plan

Uses XML as the std for plans


Inventory Database – creating the target list Integrated Inventory database Scheduling of scans Scans incorporated into any activity plans Manages Network traffic associated with scanning

– Differential data sent only after initial scan

– Fan-in to reduce network traffic and load

Integrated Query capability produces target lists

Custom scans allow for complete flexibility

Database schema can be extended to accommodate customer requirements


Building the Inventory Database - Scanning

PC

Software

• Various methods: Signatures, Registry. Headers

Autodiscovery

Data on all SNMP devices sensed by NetView is captured in the Tivoli Configuration Manager Inventory database

UNIX

Hardware

Unix

or PC

PC


Change Manager Associate defined groups of users (subscribers) and associate them with

defined set/s of software (reference models)

Publishing a reference model causes all subscribers to conform to the model– Automatically creates an activity plan for each subscriber to the model to just install

the delta between what they have installed and what is in the reference model


Reference Models Maintain the Desired State Reference model

specifies desired state for each component

Can define what Must be Installed, and what must NOT be installed

Flexible models, – Multiple root reference

models, – multi layered,

inheritance from above layers

– Multiple subscriptions

Enforcement of standards


GUI - Reporting

Activity Plan reporting

–Automatically build recovery plan for failed activities

–Cancel or Pause by individual endpoint

Distribution reporting from Mdist2

–Status of distributions to end points


Prepackaged Crystal Reports

Systems Hardware Information

NetWare Systems Information

Systems per BIOS Identifier

BIOS Identifiers per System

Software Product Description

Recognized Products and Files I and Recognized Products and Files II

Software Products and Files per System

Systems per Software Product and File

Systems and percent of files found

Systems with Unrecognized files

Unrecognized Files

Pre-packaged Crystal Reports can be an alternative to the predefined queries provided with Inventory. The following reports are provided:


Historical Reporting

Failed software distribution operations by package

Success rate for distribution operations by package

Software packages in a failure to verify status

Failed distribution operations by workstation

Distribution failures related to package size

Failed operations history by distribution ID

Software Distribution operation results by subscriber

Software distribution operation results by network address

Tivoli Data Warehouse


Multicast Distributions Multicast

– Broadcasts data to multiple receivers

• Data is sent only once

– Distribution time is independent of the number of receivers

• There is some per-receiver overhead for reliable transport of data. Multicast & MDist2

– Works in conjunction with MDist2

– Can be used to load MDist2 depots

– Can be used to distribute between gateways and agents

– Installed and runs on managed nodes with repeaters

– Bandwidth control for multicast

Reliable multicast protocol– Based on Hyper Delivery (IBM/Japan)

– Each packet numbered so that clients can detect which are lost

– Server creates a union of all dropped packets and sends them out again


Managing Web Users Web Gateway Server in the DMZ Push Mode to devices

– Includes reference models

User Pull - Catalog– Agent not Required / optional

• Automatically generates unique identifier• Software Distributions and Inventory Scans

– Directory-based Users

– Displayed for User by Platform• Software Packages• Inventory Profiles• Reference Models

Security features– X.500 Authentication

• Edge Server w/PD plug-in• WebSEAL

– ACLs per URL – package/profile• Access Manager (Not Mandatory)

– HTTPS for Secure Communications

Leverages WebSphere, DB2 and Tivoli Access Manager Technology


Pervasive Device Management Integrated feature of IBM Tivoli Configuration

Manager providing functionality for: – Software distribution or send files

– Inventory retrieval

– Device Configuration Management

Uses a Device Management Web Gateway to connect to the devices

– Web Gateway leverages WebSphere and DB2

Tivoli Agent Installed via initial device synchronization

Device Type Operating System Examples

Palm

WinCE

Palm OS 3.1, 3.3, 3.5, 4.0

Nokia 9200 Series

WinCE PE 3.0WinCE PE 3.0Pocket PCPocket PCPocket PC 2002

Symbian OS

Palm IIIPalm VPalm m500

HP Jornada 680/720/820 NEC Mobile Pro 880 Compaq iPAQ 3630/3680 Cassiopeia E-125 Compaq iPAQ 3600/3870

Nokia 9210, 9290


Bare Metal Install

Deploy Operating Systems via Automated Deployment Service (ADS) or Remote Installation Service (RIS)

Integrates Multiple ADS/RIS servers Operating System in Reference Model

– Define state of computer system Can leverage any pristine installer or

image installer through the activity planner using CLI commands

– AIX – NIM

– IBM – RDS

– Linux – Remote Installer

Package

Management By State

Reference Model

Operator

OS Image Word

ADS Server

OS Deployment


Why Customers Choose Tivoli ITCM Infrastructure is Solid, Scalable & Secure

– Proven in many customers – 100,000 plus endpoints– Tuning / Throttling of Network Bandwidth, Multicast– Guaranteed delivery features– Cross-Firewall Support, Payload Encryption

Heterogeneous Support– Multiple Windows & UNIX & Linux Platforms– Multiple Databases Supported– Servers, Laptops, Users, pervasive devices, ATMs, POS

Automation– Activity Plans manage complex deployments– Reference Models drive automated adaptive behavior to conform to stds– Integration via Workflows from Provisioning Manager

Patch Management– Automated targeting, delivery and installation of patches (Field Guide)– Ensure security compliance through use of Reference Models

Flexibility– Single Agent - Multiple Applications Enabled– Push & Pull– Delivery Flexibility for Desktops and Mobile PCs

Part of the IBM On Demand Infrastructure Automation– Provisions software in the on demand environment– Integration with Provisioning Manager


Automate deployment and installation of software and patchesIBM Tivoli Configuration Manager

Automated delivery of security patches and conformance to Reference Models ensures business policy is enforced, reducing operational costs and improving efficiency, while delivering a more reliable IT infrastructure

It only takes 1 system to have Blaster worm to kill the network!

TivoliConsole

2. Create Patched Win XP “Model Configuration” 3. New “Model

Configuration” is published and enforced to all Win XP Resources

1. New patch available for Windows XP

ApplicationServers

Web/EdgeServers

Host Databases

ClientsServers

Browsers

Internet

Internet

PDA

DistributedDatabases

PDA

DumbTerminals

HostSystems

Any resource can have multiple models

When mobile / pervasive devices connect, model is enforced


Notification and preparation1. Identifying Patches available from Vendor2. Download of available patches into administrative

environment3. Viewing patch content and description to assess impact on

systems4. Testing of patches on isolated systems5. Identifying which machines do not have the patch6. Packaging patches for distribution7. Distribution and installation8. Updating inventory database with new patch information

Microsoft Software Update Services

Sun Solaris Patch Manager

IBM AIX Fix Delivery Center

Linux Red Hat Update Module


Testing 1. Identifying Patches available from Vendor2. Download of available patches into administrative environment3. Viewing patch content and description to assess impact on systems

4. Testing of patches on isolated systems5. Identifying which machines do not have the patch6. Packaging patches for distribution7. Distribution and installation8. Updating inventory database with new patch information

IBM Tivoli Configuration Manager

Test the created package on your test environment


Rolling it out1. Identifying Patches available from Vendor2. Download of available patches into administrative environment3. Viewing patch content and description to assess impact on systems4. Testing of patches on isolated systems

5. Identifying which machines do not have the patch6. Packaging patches for distribution7. Distribution and installation8. Updating inventory database with new patch information



Ensuring continuing conformance Use Reference Models

– Have a reference model for patches

• One for each OS type or “gold masters”

• Subscribe systems to the model/s that apply

Publish reference model– Ensures continuing compliance –

systems adapt to conform to the model

– Handles those systems not connected during an initial push out of the patch


Tivoli Field Guide Solution Includes

Custom Inventory Scans & Queries – complete & current information

Integrates well with Microsoft SUS

Automated Package Building for Patches

Automated building of Target list for distribution

Automated Distribution of Patches

Procedures in Field Guide being incorporated into std product ftp://ftp.software.ibm.com/software/tivoli/whitepapers/wp-itcm-hotfixes.pdf


IBM Tivoli management applications distribute software electronically to systems enterprise-wide:

IBM Tivoli Software Distribution 4.1 IBM Tivoli Configuration Manager IBM Tivoli Monitoring IBM Tivoli Enterprise Counsel IBM Tivoli Netview IBM Tivoli Remote Control


Solution

Business Challenge

“We moved to fix systems with Tivoli software before we had a virus problem.”

-- Jim KennedyIRS Program Manager for

Enterprise Systems Management

IRS needed a way to efficiently and cost effectivelymanage a complex and growing environment of132,000 net work devises at 87 locations and performmaintenance task of software distribution.

IRS Protects IT Systems Against Worm Environment

Distributed patch to 54,000 workstations in one day Quick response to IT virus Minimized IT staff resources to perform patch application Avoided denial-of-service attack to web site


eBay Managing a fast-growing and dynamic marketplace that

serves more than 75 million users worldwide

IBM Tivoli Enterprise Console, IBM Tivoli Monitoring, IBM Tivoli Monitoring for Transaction Performance, IBM Tivoli NetView, IBMTivoli Configuration Manager, IBM Tivoli Service Level Advisor, IBM Tivoli Business Systems Manager, Tivoli Data Warehouse, IBM WebSphere Application Server, IBM WebSphere Studio Application Developer, IBM eServer xSeries, IBM Global Services, IBM Software Services for WebSphere

on demand Business Benefits

Solution

Business Challenge

Achieving greater efficiency in new service roll-outs, reducing new service development, reducing application downtime during rollouts

Able to cost-effectively maintain high service levels with existing staff as growth skyrockets

Helping maintain customer satisfaction through reliable service delivery

Achieving rapid time-to-value through best practices

”Because we’ve been able to automate management processes with IBM Tivoli software, we have been able to keep our availability high and manage more with the same staff….The IBM on demand automation roadmap will help us move to full-automation and gain new levels of resiliency, efficiency, responsiveness, and flexibility.”

—Mark Hydar

Manager, Enterprise Management Systems

eBay

Managing a marketplace with reliable, on demand services


“With the help of IBM Tivoli products and services, we will both reduce our cost of IT operations and improve our ability to respond to our customers needs.”

—Ing. Claudio Tataranni Corporate Shop Information System

Manager, Amplifon

Business Challenge


Solution IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Services

To improve customer service levels and reduce IT costs of supporting a worldwide network of shops/clinics and franchises

Amplifon Automation for Reduced Costs

Reduced costs and time for software provisioning to countries, HQ and shops/clinics

Improved management of hardware and software inventory for all the shops/clinics

Lower transmission costs since shops can pull software and documentation as needed

Reduced cost of support for shops/clinics – no requirement to dispatch engineers

Improved security of corporate information, since CDs are no longer sent via courier

New!


Bajaj Auto Limited

"IBM Tivoli’s automation solution combined with IBM eServer and storage hardware helped make Bajaj Auto’s SAP implementation successful and reliable."

Anil Cooper, General Manager,

Bajaj Auto

Business ChallengeNeeded a high-performing organization capable of

increasing retail sales, improving dealer profits, and enhancing customer satisfaction.

On demand Business Benefits100% improvement in the top line and a 10%

improvement in the bottom line (profits). (Project 110%)Readily available delivery schedules and information

resulted in dramatically improved dealer satisfaction.Improved supply chain efficiencies due to dealers

connecting to IT infrastructure enhanced customer satisfaction.

SolutionIBM Tivoli Monitoring, IBM Tivoli Enterprise Console,

IBM Tivoli Monitoring for Databases, IBM Tivoli Monitoring for Applications, IBM Tivoli Configuration Manager, IBM Tivoli Remote Control, IBM Tivoli NetView, IBM Tivoli Storage Manager, IBM Tivoli Storage Manager for Enterprise Resource Planning

Automation Results In Reliable, Improved Efficiencies New!


NÜRNBERGER Lebensversicherung AG (NLV)

Expand customer base and strengthen market position by delivering reliable, available and cost-effective services

IBM Tivoli Enterprise Console, IBM Tivoli Monitoring, IBM Tivoli Monitoring for Transaction Performance, IBM Tivoli NetView, IBM Tivoli Configuration Manager, IBM Tivoli Remote Control

on demand Business Benefits

Solution

Business Challenge

Met stringent service-level requirements for availability through proactive and predictive resolution of service issues

Accelerated response time for issues by enabling staff to quickly pinpoint the cause of a problem

Decreased number of staff needed to manage internal operational processes by 60 percent

Eliminated unnecessary travel to remote offices Enabled staff to optimize resource utilization

through integrated, end-to-end view of services

“Our staff couldn’t do it all — cost-effectively deliver reliable

services to both customers and internal staff — without leveraging the predictive and automated capabilities of Tivoli software. Without Tivoli solutions, we would have had to substantially increase our staff if we were to meet our business goals.”

—René SchonTivoli Senior Administrator

NLV

New!


Univé

Cost-effectively distribute new applications and deliver support to 3,200 employees across the Netherlands

Improve efficiency of data backup operations for business critical applications Charge back business units for IT services used Proactively manage environment to learn about problems before end users

Tivoli Enterprise Console, Tivoli Monitoring, Tivoli NetView,Tivoli Remote Control, Tivoli Configuration Manager, Tivoli Storage Manager

Business Benefits

Solution

Business Challenge

Reduced backup window for business critical applications by more than 80% and enabled administrators to bring backups within SLA requirements

Virtually eliminated charge-back queries from business units thanks to accurate data on application usage

Anticipated savings of EUR 50 million annually on remote user support operations

Realized fast time to value through rapid deployment and use of best practices

Improved staff productivity, enabling promotion of two help-desk operators to change management roles

Provided integrated management view of infrastructure components and events to enable staff to identify root causes and resolve infrastructure problems more efficiently

”With Tivoli software, my employees have a better overview of our environment and now learn about potential problems before the end user. I am seeing greater uptime of my systems and more proactive handling of problems….Tivoli software has helped me reduce costs. That’s been the most important contribution.”

— Henk Verkolf, Chief Technology Officer, Univé

Achieving operational excellence New!


“ IBM Tivoli products are enabling Nedcor to implement a single, integrated, process-driven management approach across our entire IT management infrastructure. This approach has already proven successful through reduced operational costs and improved levels of service to our customers”

—Dave RugerSenior Systems Integrator

Nedcor Technology & Operations

Business Challenge


Solution IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Enterprise Console IBM Tivoli NetView

To reduce cost of systems management operations and improve quality of service and responsiveness to needs of the business

Nedcor Technology & Operations

Cost of systems management operations reduced by 24% over 3 years; return on investment plan fulfilled; ongoing savings finance further projects

IBM Tivoli products were flexible enough to meet the pre-defined process model based on ITIL

Faster, automated software configuration management has enabled more time for QA, and more opportunity to meet business deadlines

Worm anti-virus and MS Security patches rapidly rolled out to 26,000 PCs, ensuring minimal infection


“When the business expanded we needed to keep pace and ensure that the new, more complex IT infrastructure was taken care of. IBM Tivoli helped us to improve the service we provide, and reduce our operational costs at the same time. ”

—Dr. Michele Avidano IT Director

Miroglio

Business Challenge


Solution IBM Tivoli Monitoring IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Storage Manager IBM Tivoli Services

Leading Italian textile manufacturer needed to reduce cost and gain better control of distributed IT operations as the business expanded to new countries

Miroglio

Reduced workforce to manage a larger, more distributed infrastructure

Faster root cause analysis and improved response times to system problems

Reduced costs and improved service levels through centralized support for all eight company locations

Secured business critical data, using automated backup and recovery processes


“ The on demand world works in realtime, and with IBM Tivoli to help optimize Ducati IT operations, we can safely, speedily, respond to new requirements when the business demands it.”

—Dr. Enrico Pirrone

IT Director

Ducati

Business Challenge


Solution IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM Tivoli NetView IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Storage Manager IBM Tivoli Services

To provide a cost efficient, resilient IT infrastructure to support the business operations of a world leader in motorcycle manufacturing

DUCATI

Improved efficiencies of workstation management through automated software distribution and remote helpdesk management

Realtime view of all machines on the network enables immediate response when problems occur

Integrated, automated storage solution provides data security and replaces manual processes


“ Tivoli automation software from IBM has helped to empower our mobile sales force and at the same time has brought significant cost savings to the bottom line, giving Signal Iduna a powerful competitive edge in the German Insurance market.”

— Anja Seeringer

Leader of Systems Management

SIGNAL IDUNA Gruppe

Business Challenge


Solution IBM Tivoli Configuration Manager 4.2 IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM Tivoli Remote Control

To bring Insurance products to market faster via remotely distributed agents; improve customer service and reduce expense, to meet business goals.

SIGNAL IDUNA Gruppe

Faster, more reliable access to up-to-date sales data and applications for the mobile work force at 80 remote branch office locations

Improved quality of customer service enables the Sales force to be dynamic and competitive

Estimated savings of €313,000 per year through reduced processing expenses for policies




Solution

Business Challenge

“Even with the recent worm virus outbreaks the Tivoli Software Distribution product saved us over 4,000 man hours of work.”

-- David Murray Architect

AHOLD

Ahold needed to manage and control the worm virus bypushing out a Microsoft patch using Tivoli softwaredistribution . to over 8,000 Network devises

AHOLD uses Tivoli Solution to Protect Against Worm Virus

Able to quickly and efficiently distribute a Microsoft patch and service pack to over 8,000 workstations

Reduced the risk of being affected by the virus Optimized IT staff resources to perform patch

application Provided accurate reporting results Maintained resilient performance


LicenseManagement Desktops Data Center

Other Servers


License Management


System Automation


Automating License Management

Automates the manual process of software inventory & usage data collection and entitlement management

ISOGON

SoftAuditfor z/OS

IBM Tivoli License Manager

PCs

Contract Mgmt: ISOGON Vista

IBM

zSeries

Host EnvironmentDistributed Environment

UNIX/NT

Servers

Improve agility - the right licenses in the right places Reduce costs - software contract renewals Improves the ability to pass an audit


IBM Tivoli License Manager – what’s new?

Software inventory & use - improved Product entitlement enhancements Entitlement-to-contract linking Disconnected endpoint support Added Linux, HP/UX and iSeries* support Support for Java applications*

* IBM SW only

NEW


Software inventory Schedule inventory scansSchedule inventory scans

View installs by product or agentView installs by product or agent

View install historyView install history


Software use reporting


Product entitlement settings

Quantity Unit type

– Users, CPUs, memory

Multi-instance– Enable for single count

per user/group/node– Disable to count each

instance per user/group/node

Threshold– Event notification


Entitlement enhancements

License entitlement structure– Select the entitlement level (1,2,3)

– Release-level use below selected entitlement level is aggregated

– Enables management of suites

Partitioning & sub-capacity

support– Track use of software running on

partitions as subset of total machine capacity

PRODUCT

VERSION

RELEASE6.5

6.5.1

6.0

6.0.1

6.0.2

6.x

Lotus Notes

5.0.9

5.0.10

5.0.13

5.x

CPU 1

CPU 2

CPU 3

CPU 4

LPAR 1

LPAR 2

DB2

DB2 WAS

DB2 use value = 4 cpu’s WAS use value = 2 cpu’s

2

1

3

Server 1


Contract information and enhanced reporting

Linking product entitlements to contracts

– Enables association between contracts and licenses

– Easily determine usage against contracts across the organization

– Simplifies contract renewal process

Enhanced reporting– Additional and enhanced reports

– Ability to export reports and import data in XML or CSV


Web-based administration 3-Tier Architecture3-Tier Architecture Admin Server

– Historical repository– License & system

administration– Reporting– GUI Signature editor with

web download Runtime Server

– Runtime repository– Usage metering– Reporting– HTTP/S communication with

Admin Agents

– Data collection– Enforcement– HTTP/S communication with

Runtime

WebSphere Application ServerDB2 Universal Database{

Includes limited-use

license


VistaExpectedAssets

To comparewith

DiscoveredAssets and Usage

Reveals

Managing Licenses in the zOS environment using Isogons’s SoftAudit and Vista

z/OSLPARS…

SoftAuditMonitor

IsogonKnowledge Base

Processed through…


SoftAudit Analysis and Understanding

Results create a Software Asset Matrix of your inventory:

S = Found by SoftAudit; Not in Expectation List

O = Found by SoftAudit; In Expectation List

X = Found in Expectation List; Not found by SoftAudit

+ = Indication of Usage (when detected)


Next Steps from Understanding

S = Found by SoftAudit but not Expected

Ensure contract compliance

X = Not Found by SoftAudit but Expected

Investigate current deployment: Cancelmaintenance? Purchased but not deployed?

O = Found by SoftAudit and Expected but No Usage

Eliminate unnecessary vendor software costs through renegotiating contracts, reduce licenses, leverage hardware…

O+ = Found by SoftAudit and Expected with Usage

Invoice Validation, Leverage Vendor Contract Negotiations, Improving Operational Performance & Reducing Maintenance Costs…and more…

Activities Resulting from Analysis and Understanding:


SoftAudit & Vista Views

Tree View List View Property View

Easy to Navigate

– Tree View (Left): A consolidated view of enterprise-wide contractual information organized to show specific hierarchies.

– List View (Middle): Information about the selected data in the tree view.

– Property View (Right): Detailed information about the List View


“By using the reports generated by IBM Tivoli License Manager we were able to view what software products our company is actually using, which allowed us to successfully renegotiate a greater than necessary software maintenance renewal.”

George Mancini, Director Information Technology Operations & Infrastructure,

Cogeco Cable Canada, Inc.

Cogeco Cable Canada, Inc.

Business Challenge With an upcoming software maintenance

renewal, Cogeco Cable Canada needed to know more than ever exactly what software it owned and what it required

On Demand Business Benefits An easily deployed, effective tool that enables

license and application information to be accurately collected and viewed

Provides software licensing best practices that identifies installed software and tracks application usage

$1.8 million (CDN) savings as a result of renegotiated software maintenance renewal

Solution IBM Tivoli License Manager


“ IBM Tivoli License Manager enables software licensing best practices and is an excellent compliment to the inventory services already provided by Tivoli. We see real value in the usage and license reconciliation information delivered automatically by Tivoli License Manager”

—David Allin

Director PSI

European Patent Office

Business Challenge


SolutionIBM Tivoli License Manager

To ensure legal compliance for the numerous software licenses at EPO and verify that employees are licensed for the software they need and only the software they need

European Patent Office

The inventory and reporting capability provides an accurate assessment of available software licenses

The visualization of software needs across the enterprise provides a strong position from which to negotiate new software licenses

Prevents the unnecessary spending on software licenses and guards against penalties for software not used legally


SystemAutomation Desktops Data Center

Other Servers


License Management


System Automation


System Automation for Multiplatforms – A Policy-based High Availability solution

IBM‘s strategic high availability (HA) solution for ^ platforms running Linux

System Automation for Multiplatforms guarantees high availability for business applications

– Can be used for applications of any type (databases, WebServer, SAP, …)

– Provides fast detection of HW failures and SW failures (“Monitoring”)

– Performs automated recovery, like restart in place or failover (“Automation”)

Policy-based HA solution with powerful policy elements– Allows to describe automation behavior on a high abstraction level

– Little effort for defining complex HA scenarios


New functions - SA for Multiplatforms V1R2 content

Additional platform support – AIX 5.2

– Linux on iSeries

– Linux on pSeries

– VM specific scripts when Linux runs as guest

Additional distribution support – SuSE SLES 8 / United Linux 1.0

64 Bit for Linux on all IBM Series

– RedHat RHEL 3.0 32 and 64 Bit for Linux on xSeries

– RedHat RHEL 3.0 64 Bit for Linux on zSeries, pSeries and iSeries

Superior and simple-to-use automation functions

– Global policy replacement

– Enhanced display functionality

– Additional dependency management (StopAfter, ForceDown)

– Support of floating resources

– Generation of TEC events

– National Language Support

NEW


Easy to Use Out-of-the-Box Automation for Linux Web Servers

– Apache Web Server

– IBM HTTP Server

Data Management– DB2 8.x ESE

– DB2 7.x WE, EE

– Oracle 9i

– Oracle 8i

SAP (only on zSeries)– SAP Application Server

– SAP Enqueue Server

Shared File Systems– NFS Server

– NFS Client

– Samba

Groupware– Sendmail 8.11

– Sendmail SAMS

Systems Management– Tivoli Enterprise Console 3.8

Basic Functions:– IP failover

– IP Local NIC recovery

– Inetd

– Syslogd

– File System Mount/Unmount

– Generic ARK

Out-of-the-Box Application Enablement


Proximity, Düsseldorf, Germany

Business Challenge Web design and hosting service provider Highly available DB2 Replace SteelEye LifeKeeper because of

support problems and functional deficiencies

On Demand Business Benefits Enhanced ability to attract customers with

99.99 percent uptime and low pricing No payment of penalties for downtime

Solution IBM Tivoli System Automation for Linux IBM eServer xSeries 330 with Red Hat Linux

"We chose IBM SA because we need 99.99 percent availability, nothing less," says Harald Wilhelm, Proximity DB2 administrator. "According to our service level agreements with our customers, should their sites go down, we must pay a penalty fee. So even if our machines were down for only an hour, the costs would be huge. With IBM SA clustering software, we never have to worry about downtime."


Summary Desktops Data Center

Other Servers


License Management


System Automation


Take the Next Steps Now!

1. Get educated ! Case studies User groups & Networking

2. Develop your On Demand Automation plan We provide the capabilities If needed, get help through services

3. Talk to your IBM sales rep or business partner about a Free On Demand Automation Assessment

4. Approach On Demand Automation in a step-by-step fashion with the overall vision in mind

Automation helps you move to the On Demand world

Automation Assessment

Documents

© 2004 IBM Corporation Orchestration and Provisioning in an on demand world