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FINANCIALS
DONORSYEAR ENDED MARCH 3120182017
REVENUE
Grants $ 3,118,834 $ 3,133,197
Fundraising 549,513 496,302
Rent 483,073 494,571
Fees for service 399,274 378,005
Management fees 95,325 94,825
4,646,019 4,596,900
EXPENSES
Salaries and benefits $ 2,492,529 $ 2,339,137
Building occupancy 641,198 625,229
Program and educational 442,620 391,074
Amortization 271,728 300,103
Office and administration 274,731 327,959
Consulting and professional fees 131,397 145,048
Interest on debt 54,872 92,405
All other expenditures 234,645 303,094
4,488,848 4,431,644
EXCESS OF REVENUE OVER EXPENSES FROM OPERATIONS 157,171 310,557
INVESMENT INCOME 61,635 145,301
Excess of Revenue Over Expenses $ 218,806 $ 310,557
CURRENT ASSETS
Cash $ 2,204,550 $ 1,953,371
Receivables 171,308 168,141
Prepaid expenses 110,692 116,101
Total 2,486,550 2,237,613
INVESMENTS 1,624,147 1,595,918
CAPITAL ASSETS 6,314,913 6,556,822
Total 10,425,610 10,390,353
LIABILITIES
Accounts payable 259,262 282,760
Deferred contributions 4,049,596 4,137,658
Debt 1,781,130 1,853,119
Total 6,089,988 6,273,537
NET ASSETS
Invested in capital assets 1,101,061 1,130,231
Unrestricted 1,048,853 1,310,877
Internally restricted 957,357 447,357
Endowment 1,228,351 1,228,351
Total 4,335,622 4,116,816
FINANCIAL POSITION $ 10,425,610 $ 10,390,353
VOLUNTEERS A MESSAGE FROM THEPRESIDENT & EXECUTIVE DIRECTOR
Aaron L.Adelle M.Aisha P.Aisha Y.
Akshya B.Alandra K.Alanna J.
Alessandra S.Alex E.
Amanda C.Amber N.
Amy L.Amy M.Ana C.Ana H.
Andrea B.Aneet D.Angela J.
Angelina B.Ann B.
Anne G.Anne M.
Anusha L.Ashlee C.Ashley A.Ashley C.Brad M.Brad M.Brett B.Brian S.
Bronte D.Caleb L.Carley H.
Carmen S.Carrie R.Carvin P.
Cassandra H.Cassandra W.Catherine W.
Celia K.Celina C.
Chelsea B.Cheryl S.Chris F.
Christine E.Christine O.
Cindi G.Cindy-Lee F.Crystal W.Curtis R.Daniel A.David H.David K.Dawn F.Daya M.
Deanna M.Deanna M.Debbie M.Deborah L.Denae D.Denise V.Devyn R.
Duc P.Ed Q.
Eden R.Elena C.
Elizabeth V. Emily M.Emma H.Erica L.Erica P.Eva H.
Melissa F.Melissa M.Melissa S.Melissa T.Michael C.Michael H.Michelle B.Miriam W.Natasha M.
Neha B.Niamh L.Nicole O.Norah W.Oana H.Olga Y.Omar C.
Parand M.Patricia W.Phillip H.
Purvesh R.Rachel D.Randi K.
Rebecca H.Rebecca T.Richard B.Richard B.Ryan W. Sadie B.Sam K.
Samantha H.Sanda F.Sandy X.Sarah G.Serena C.
Shaheer R.Shanna C.
Shannen H.Shannon N.Simone M.Simran A.Skye M.
Stacey B.Stephany P.Stephen B.
Steve C.Susan Y.Susan Z.
Svitlana K.Sydnie B.Tabea A.Taelina A.Tammy M.Tan-Ki C.Tara R.
Teresa P.Terry S.Tessa H.Tessa L.Tina X.Tony M.
Tristan M.Vanessa G.Veronica K.
Vivian L.Yasmeen K.
Yusra B.Zachary B.
Zhen L.
Eva V.Filza S.Frank S.
Garima K.Geesoo Y
Gregory M.Hanh T.
Harvey G.Heather A.
Holly A.Ian G.
Ignacio A.Indeerdeep M.
Isha O.Ivy B.
Jaala P.Jacob Z.Jaehun P.
Jagdeep G.Jake D.Jane C.
Janelle V.Janelle W.Janice C.Jason R.Jason Y.
Jennifer C.Jennifer C.Jennifer L.Jeremy R.Jesse H.Jesse S.
Jessica G.Jessie K.Jihei L.
Johanna I.John B.
Jonathan S.Jonathan S.
Jonn K.Joyce H.
Katherine A.Katie A.
Kendra R.Kenedy S.Kerstie D.Kevin Y.
Khojesta R.Kristeen B.
Kristianna P.Krystal K.
Larry I.Leanne G.
Leigh-Marie F.Leslie T.
Lindsay C.Lindsay W.Loryanne S.
Luan W.Magdalena S.Margarette P.
Maria K.Marilyn O.
Mark H.Mark M.
Martene W.Marvick C.Matthew C.Matthew M.Matthew P.McKenna G.
Megan A.
Annual Report2017–2018
$5,000+ATCO ElectricHenrietta J NaqviJames HuttonLa CapitaleMarian CentreMood Disorders Society
of CanadaSmoky Lake Agricultural
Society
$1,000 to $4,999Alberta JusticeAndrew EllisAndromeda InvestmentATCO EpicAverie McNaryBethel Lutheran ChurchBrian OlafsonCameron NaqviCatholic Parish of
Holy FamilyCatholic Parish of
St. AlphonsusCNDelaney-Chapple FundEdmonton Catholic
Teachers Local #54Edmonton Public Teachers
Local No. 37Edmonton Strathcona
Lions ClubEpcor Water Golf
Tournament for Jay Baraniecki
Fatima EsmailFort Garry Social ClubGayatjree RamsoondarGood New Moravian
ChurchGrace United ChurchHenry FenwickJen Ashton TrainingJohn CameronJohanna PoultneyJoseph and Gloria
OpenorthLucas ChaissonMartha TaylorMasonic Foundation
of AlbertaMelcor DevelopmentsMillwoods Presbyterian
ChurchMuninder LotayMuriel HoleNicole ImgrundPamela TurnerPatricia MetcalfeRBC FoundationRichard YoungRobertson Wesley
United ChurchRod Wilson MemorialRunning RoomSam ChappleSandra AndersonSherwood Park
United ChurchSouthminster-Steinhauer
United ChurchSt. Albert United ChurchSt.Paul United ChurchStrathearn United ChurchTimothy CoghlanTrinity United ChurchTyrell JohnmanUnited on Whyte
United ChurchWayne & Glenda SartoreWestmount Presbyerian
Church
$500 to $999PIPSC - Prairie & NWT
Region523204 Alberta Ltd/
Rod Perkins & Peggy O’Neil-Perkins
Aminmuhammad RawjiAnne Marie LaginskiATCO PowerBrenda HeffernanCameron JacksonCapital PowerCatholic Archdioscese
of EdmontonCatholic Parish of
St. Joseph’sCurtis Nikel
Tanya M SavageTazmin NawiaTelusThuy PadeTimothy CartmellTree of Hope Charitable
SocietyUkrainian Catholic
Womens LeagueWilliam McLean
$100 to $249A. ChevalierAlbert or Jean BirnAlec KorbutAlfred & Elvira KempAliette MauAmanda ClemontAmy ParkAndrea KraftAndrew KowalchykAntonella Van NiekerkAriana WhitlowAUPE Local 38 NAITBarbara BurtonBarry KaiserBijan MannaniBob McNallyBonnie MolstadBrenda MilesBrian ShkrobotBrightview Elementary
SchoolBrittani AdamsonBruce BaergenBryce & Clara DzenickC InglisCalvin CarpenterCarey BennettCarol Robertson BakerCarolynne McCaugheyCecile PhanCenovusCharles & Yolanda
CampbellChet & Patricia BrothersChristine Marie KelemenChristopher TangColin SimpsonCraig RyanDarlene WrightDavid DugganDavid MonilawsDavid RislingDayton MaritDenis & Deborah RowleyDenise McBainDennis OlsenDerek DeibertDiane BaconDon Adams & familyDonald GalenzoskiDormition Ukrainian
Catholic ChurchDouglas BallouEd KillinEdm Chapter of CPA’sEdmonton Archdiocesian
CouncilEdmonton Monthly
Meeting Religious Society
Edward LeachEileen LloydElizabeth HorcicaErika MooreEugene KitEva SchultzFirst Presbyterian ChurchFrancis KohlerFrancis or Jean
GreenoughGail FaulknerGary & Lilly ByrtusGeorge & Gisele DeanGeorge LidgettGeorgette CyrGerda PadeGillian ColquhounGladys HokansonGlen DobranskiGlenda/Kelly KlauttGlynnis LiebGord CruikshankGordon EvansGordon StewartGordon SymeGraham QuastGregory CaldwellHarvey FordHeather McMillanHeather PedenHeather ZubHenry MotaHilary PayneHolt Renfrew & CoIan EvansIneke MacDouglass
Sandra L RobertsonShane AsbellShannon & Doreen
BlumhagenSharon BitzerSheila BoretskiShelly StevensSherry HoneyShirley GiffordShirley TsangSt. Albert Public SchoolStephen SawchukSue ChevalierSusan HeinzSusan M TaylorSuzanne KosT &g BiddscombeTeresa HorobecTeresa VanoThomas PomerleauThor QuarantaTim BattleTim OsborneTimothy & Lynne LathamTimothy BrewsterTimothy MarkleTina GuifolyleTodd TougasTrevor LuckyUnited Nurses of Alberta
Local 85Valerie BergerVanessa StackVaughn LaibidaVirginia SharekW. W. RochollWilliam BagshowWilliam Murtha PCYatin SoodYolande CampbellYue Yu
up to $99Adolf and Myra RaugustAlexis & Ed CrannaAlfred & Lillian RaugustAlice BilodeauAlison BairdAlison MorinAlison TurnerAmber CraigAmelia MauricioAnastasia JodoinAndre & Louise GuayAndrew KnackAnita LehmannAnna-Maria OuelletteAntonio & Zenaida AcostaAriel E LekasAriel SnidermanArmella PlauntArnold LookAshleigh DanielsBarbara ChenierBarbara HillacreBarbara SmithBelinda CamersonBelle & Bliss BoutiqueBeth CoeryBeverly ZeinerBonnie & Bruce IrvingBoris Or Sandra LuciwBrenna LewisBrenna StrilchukBrent DobersteinBrent ShortBrian & Andrea BoydBrian KjennerCaleb LamCameron LeddyCandace TomlinsonCarlye A JakubecCarmen SchmidtCarole ZubickCatholic Parish of Our
Lady of VictoryChamir Khiel PhenCheryl StepankoChristie Roy IrvingChristopher BatdorfChristopher BerryChristopher WayeChristy MiddletonCindy Lee FrankCody JamesColette BalenCreag VogelDarren CunninghamDave TonsakerDavid RobinsonDebbie SouthDenise A RoualultDennis HoffmanDiane ChristieDiane KomarniskyDiane MotkoskiDianne Walker
Daniel W YeungDavin HancockDianne ObergSt. Hilda SchoolErin St. PierreFellowship Christian
Reformed ChurchField LawHilda RossIntact InsuranceJames LordJames NelsonJanet MarowitchKathy WrightKelly HartleL. ShermanLaury StewartLogan BegalkeMary Beth JankovicMcDougall United ChurchMeaghan ConroyMichael FiorinoMillwoods United ChurchNoodlebox Ventures
AB IncP Jane HalfordPatricia KielPenny OmellPeter DalyRiverbend United ChurchRobert Half CanadaRolanda PattonRon JohnsonRosalie RussnakSpirit West United ChurchSt. Albert Public School
District No. 5565Stephen and Lynn MandellSusan HsuSynod of The Diocese
of EdmontonTerena DelaneyTony GnanasihamanyWilliam HupaloYvonne Prokop
$250 to $499Alberta Brenna ChalifouxAndrew M RossAnne Marie J DecoreApex Geoscience LtdBenefity GivingBenevity Community
Impact FundBeverly United ChurchBlack Gold Regional
Division #18Brian TrendelBuchkowsky Family
Charitable FundCarlo CaputoCatholic Parish of
St. John EvangelistCatholic Parish of St.
Joseph CathedralColin MacIntyreDaphne KuehnDaria LuciwDavid and Joan LaurieDerek V ThomasDouglas W. GlawickiEpcorGarneau United ChurchGlenn E MudrykHardisty SchoolJanis & David NeilsonJeffrey HoyemJoanne WattKathleen HendersonKris DworschakMarilyn ThurstonMcCalder MW FoundationMichael GaianNatalie LunchNorthland Utilities
(NWT) Ltd.Ottewell United Church
of EdmontonPeter & Joan WrightRae AndersonRandy HeapsRed Willow Veterinary
HospitalRichard BouletRichard Marc HouleRoger W. SchilfRyan ThorsenSandra Anne MacPhailSorrell Private Trust
CompanySt. Albert Catholic ParishSt. Andrew’s United
ChurchSt. John Bosco CWLSt. Patrick’s Anglican
ChurchStanley PlaisierSusan Rockwood
Irene MajIris KirschnerIt’s Cool to Know
Your Way J. Paul and Ilona ScottJacob GamblinJames KiddJanet-Sue HamiltonJeanette LiviniukJeff MurdochJeremy WillisJesika LefebvreJessica BasorJill KellandJill StewartJim BuschJoann MurphyJocelyne SpilakJohn McMurchyJohn MillerJohn Rocky or
Donna ThompsonJoyce PurdyJudy DemarinoJulia HamlynJulie RiceKaren & Frederick JonesKaren BolstlerKaren FergusonKaren HuddyKari SorenenKathy HansonKayla KennedyKelsey Ford JoljartKen LeLacheurKenneth & Grace CraigKenneth HutchinsonKennith AbernathyKentia NaudKerry C. DayKevin ShaigecKim and Dan NickelKimberly-ClarkKirk United ChurchKristin WalshLana GregoireLaura ByrtusLaura Jean CampbellLeslie RivetLia CutraroLin NewtonLinda DaviesLinda MymkoLindsay DoddLindy DavisLondonderry SchoolLorraine BrooksLouis & Marie ForcadeLuke HorclcaMargaret UnsworthMarianne ScottMarie Lucille BelzilMark SolikowskiMark WiesnerMartin SoetartMarvin ToyMaureen Collins &
Ione ChallbornMaureen EarleMichael AndersonMichael BatemanMichael ChorleyMichael GillisMuriel SkwarokNancy DeferNancy ReynoldsNathan ErikssonNeil and Elaine FlemingNeill ThompsonNhung Tran-Davies &
Grant DaviesNorma LesickPark Realty &
Investments LtdPatricia L. SchusterPatricia SwensonPatrick & Morag
van LoewensteinPaul & Lori MartensPetrea ChamneyPierre PitreRachel and David RossRandy ToronchukRichard KolodziejRobert ChevalierRobert M HeronRobert McKeonRobert RobinsonRobert RoddickRobert Shaughnessy &
Margaret PaproskiRod CannopRoque & Aida KeesRosemarie IvanovicRoy and Trudy NickersonRyan E RossRyan EidickSalvatore N Amelio
Donald and Barbara Gardner
Donna SouthworthDustin JussilaDwight LesterEdgar & Muriel ToopEdmonton Country ClubEdward SwakaEdwin ChangElaine MarkoEleanor CyrElizabeth ZutterElsie and Will SchaffrickEmma MendezEric HermannsErven or Dorthy RendfleshErwin and Melitta WitzkeEvelyn DobersteinFaye RiddellFern BudzakFrank & Patricia JoseyFred & Barb MalottFritz & Renate LenkGail JenningsGale O’HaraGary & Shiela BoydGary ZeitnerGilbert O’BrienHans & Delphine PlesmanHans or Loretta ShnepperHarold & Sharon SchmidtHarry Ainley High SchoolHelen BaileyHendriks ConstructionHerbert and Yvette HetzeHoward SnidermanIBMIda & Bob BaerIlene NesselJ.A. YaskowichJacqueline WhitsonJames EastonJames JonesJames or Theresea
WeisnerJamie RobinJamie RurykJan VermegaJanet & Stuart BlairJanet GoodwinJanet SnydmillerJanice Patterson KryskoJean DaltonJean LawsonJeannette BlumentrathJessica MusslewhiteJianlei WongJoan ZubkoJocelyn BelleyJoe HoffmanJohn & Chrisine MeloJohn DowdsJohn McIsaacJohn or Pauline DelwelJohn PareJopy HaagsmaJoseph YlaganJoyce BrydenJudith FlorenceJulie NelsonJulie SeroyJune CharroisK. PetersonKaralee BowlesKaren ScottKarim KennedyKarleigh StevensonKarlene LynchKatherine PescodKatheryn JacksonKathleen & Roy ParkerKelsey LauderKen ZinykKenneth MunroKent LindsayKevin & Leanne SeptKevin MarkKim GrafKim TomKimberly LefebvreKristy HoldisKyle and Tammy ErosKyrsten ChildLarry BrownoffLaurel KirchnerLeanna BanackLeanne MarchenkoLen JacobsLes Filles de JesusLil FilewychLori Assheton-SmithLorrie McFaddenLouise BiblowLTD HeatingLynda TalvisteMadeline SmithMadisen Osborn-LaytonMadison Laibida
Magdelene TworekMandi A Deren-DubeMarcel & Jeannette BlaisMargaret MitchellMargret ChisholmMarial & Lorraine BerubeMarie BlanchetteMarie FosterMarie Therese CyrMarie-Therese FleuryMarilyn and Wes DoyleMarilyn RutherfordMarjorie PylypowMark ChristensenMartin & Bernice
MontpetitMartin & Carol McRaeMatt DriedgerMaureen GibbonsMegan J KneongMegan SchellenbergMerlene NagelMervin GallantMichael FowlieMichael KerrMichael SchaferMichelle ChungMichelle HarveyMichelle HordalMike & Florence LambMonica FranklinMr. & Mrs. John BumaMurray Dean ReeveMyrna O’NeilNadine RankNancy and Andrew
Whistance-SmithNatalka DreichelNeety GakharNora Parker or Glen ArganNordahl FlakstadOlga GrimesPamela CoulsonPaola AlampiPat LarsenPatricia NewtonPatricia StranskyPaula WhittlePauline BomanPauline & John James
TurnerPeter ChildsPhilip BodeuxPhilip ZypPhyllis BrownPhyllis FenrichPriscilla RamerRaymond & Lenora
PinkoskiRebecca CardhidiRichard LucidRichard VeldhoenRick MacSwanRick MillicanRita FleuryRobert & Michelle DuffyRobert & Rita ParentRobert LiljaRoffey Construction Ltd.Ruth CazaRuth SteevesS.M. TomlinsonSamantha AlexanderSamantha PekhSandra PonichSanjana AhmedScott C BaergScott CowanScott MillerSean SedgwickShantilan DodiaSheila DeswarteSheila KelcherSherrill HoareShirley TomlinsonSt. Theresa Middle SchoolStella MayerStephanie HacheSteven OttoniSusan GarnerSusan McGeeTabitha DoerksenTammy HoughThe Catholic Parish of
St. AndrewTien TranTony NguyenTricia HaryettTristan PattersonTyson T JoyceVincent GregoryWaltraud KleinWilda LemardoWillow FrissellYolande KubashZabrina Sace
SPONSORSHAVE A HEART SPONSORS
DISTRESS LINE BREAKFAST SPONSORS
GOLF SPONSORS
BOARD MEMBERS
Supporting recovery and building caring communities has been the mission of CMHA Edmonton since 1954. We are proud of the services we provide under the CMHA banner; mental health promotion, education and training, housing, suicide prevention, suicide grief and care giver support services, advocacy and 24/7 support to those in distress and who require information and referral services through our helplines (Distress Line and 211).
The World Health Organization defines mental health as a state of wellbeing in which every individual realizes his or her own personal potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community. It is possible to have both mental illness and have mental health. For too long mental illness and mental health have been separated and have been seen as incongruent. Creating a culture of support and valuing the voice of lived experience is pivotal in our work. Recovery is a process that leads to mental health. This culture of support infuses every aspect of our service delivery; it means that we are a champion for those in our community with lived experience and we create space for individuals and their family members to share their experience. We are privileged to have long time dedicated peer leaders who facilitate this dialogue and offer their wisdom to fellow travelers; in so doing community bonds are created and social isolation is eased.
Many factors contribute to recovery; accurate diagnosis, effective and timely treatment, supportive therapy, friendship, welcoming spaces, safe and affordable housing, sufficient income to meet basic needs, and the ability to contribute to community life. CMHA Edmonton’s services are key to supporting mental health recovery for thousands of individuals. As the momentum builds in Edmonton and beyond to end the stigma of mental illness and support mental health recovery; community collaborations are essential to achieving broad outcomes and systemic change. CMHA Edmonton is proud to be a strong contributor to community initiatives such as the Community Mental Health Action Plan and Living Hope: A Community Plan to Prevent Suicide in Edmonton.
This year’s annual report chronicles our impact in the community made possible by the confidence of our donors, funders, granting agency, volunteers, board members, and staff. Thank you for being integral to creating a caring community, being a mental health advocate, calling out stigma and supporting recovery. Thank you for offering hope along the way.
Doug Ballou
John Cameron
Michael Chorley
Terena Delaney
Karen Galenzoski
Chris Heisler
Hana Marinkovic
Carolynne McCaughey
Averie McNary
Bobbi Menard
Nancy Reynolds
Marilyn Thurston
Brian Wright
We join with CMHA regions across the country in celebrating the 100th anniver-sary of CMHA. As the nationwide leader and champion for mental health, CMHA facili-tates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
GRANTSAlberta Seniors and Housing
CMHA Alberta Division
Edmonton Community Foundation
Epcor
Johnson and Johnson
Mental Health Foundation
No Room In the Inn Campaign
Ontario 211
Royal Alexandra Hospital Employees’ Charitable Fund
St. Paul Foundation
The Butler Foundation
The Home Depot
FUNDERSAlberta Health Services
Alberta Human Services
Capital Regional Housing
Catholic Social Services
City of Edmonton- Family and Community Support Services
Homeward Trust
REACH Edmonton Council
The Family Centre of Northern Alberta
The United Way Alberta Capital Region
Vermillion and Area Crisis and Kids Help Line
211 City of Leduc
211 City of Spruce Grove Family and Community Support Services
211 Leduc County Family and Community Support Services
211 Parkland County
211 Some Other Solutions
211 The Town of Banff
211 The United Way of Central Alberta
211 Town of Stony Plain Family and Community Support Services
211 Yellowhead County
Ione ChallbornExecutive Director
Terena DelaneyPresident
MILESTONE
Entertainment:
Bell
Presenting: BellTable:
Cameron Developments
Presenting: Volvo of Edmonton
On-The-Green:
Cameron Development CorporationSolid Industrial Solutions
Food & Beverage:
Allstar ConstructionThompson Bros. Construction
Platinum:
DES EngineeringTag DevelopmentsWitten LLP
Hole-In-One:
Bell Let’s TalkMelcor Developments
Reception:
Dentons
Event:
Angus WattATB Financial
Gold: Imark
Silver:
BMOFourQuest EnergyPrism Engineering IncEdmonton Catholic TeachersCIBCKiwanis Club of EdmontonM.A.P. Group of CompaniesSarasota Homes Ltd.
Bronze:
Antrim ConstructionReflex Enterprise Solutions Group
287walk in visitors
2,475presentation participants
687newsletter subscribers
20regular monthly outreach presentation locations
227presentations
with mental health issues NEED HELP accessing servicesof clients
FREE COMMUNITY PROGRAMS AND WORKSHOPS: 9,985 Help For Me youth resources cards distributed to young people329 Light Up Your Mind presentations in schools56 Adult Community Education presentations32 Applied Suicide Interventions Skills Training workshops with 672 participants8 mental Health First Aid workshops with 120 participants
PEER CONNECTIONS PROGRAM
45individuals attend
programs on a weekly basis
9Activity Groups
FREEto
attend
REDUCEsocial isolation and loneliness
Tenancy of 6+ years
ADVOCACY & WAYFINDING
SUICIDE GRIEF SUPPORT SERVICE
DISTRESS LINE
HOUSING SERVICES
PEER SUPPORT
WELLNESS NETWORK
MENTAL HEALTH AND WELLBEING EDUCATION
You are great, you gave me the information I needed and got me moving in the right direction. I really appreciate it.
– CLIENT TESTIMONIAL
Over the years a great deal of the improve-ment in my mental health can be attributed to CMHA-Edmonton’s Housing and Advocacy Services. I am very grateful to live in a safe and supportive environment.
– TENANT
This service saved my life. The Distress Line helped me feel more normal, that I was not alone.
– CLIENT TESTIMONIAL
The more time I’ve spent on the lines, the more time I feel like there are a lot of people out there who just need someone to hear them out and the fact that so many people get help daily makes me want to continue my work here.
– VOLUNTEER TESTIMONIAL
90%
CLIENTS80+PER MONTH ACCESS SERVICES
CALLS AND CHATS70,616
16,240 24/7 Crisis Diversion Team3,773 Seniors Information Phone Line755 Family Violence Information Line361 Bullying Helpline
4,229 offered follow
up calls
5,060 advocacy actions
An EVENING TO REMEMBER November 3, 2017 had 134 ATTENDEES
19 INDIVIDUALS received suicide caregiver support
2017-2018
216 INDIVIDUALS received bereavement support in 486 SESSIONS
15,787 CALLS TO
DISTRESS LINE
13,923 Local906 Seniors Abuse Help Line958 Rural
84 new trainees completed Distress Line volunteer training
164 volunteers provided
11,876 HOURS of CRISIS SUPPORT on the Distress Line
Top 5 Calls ConcernsMental Health ConcernsDomestic or Senior AbuseLoneliness or IsolationHealth or Medical concernsRelationships5
4
3
2
1
237 ONLINE crisis chats
PRACTICAL SUPPORT WORKERS8provided approximately 250 HOURS of service per month
I liked that I could talk with someone with a shared understanding of what I was going through. It made feel part of the group right away.– CLIENT TESTIMONIAL
152 Tenants
65Applicationswere completed
28 Applicants were placed in housing
53%