Avaya anixter event

Avaya Collaboration solutionsPortfolio refresh

©2010. All rights reserved.

Portafolio de UC

Visión de Avaya: UC centrado en usuario, no en dispostivo Avaya Aura CM 6.0, SM, SBC Avaya UC portfolio, incluyendo Modular Messaging Nuevas soluciones de colaboracion Avaya

– Avaya Flare™ Video Collections– Avaya Aura™ Collaboration Server– Avaya one-X Communicator 6.0– Avaya Video Conferencing Solution

CS1000 & BCM roadmap Promociones

2

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 3

Visión de Avaya Centrada en las personas

Cambiando las experiencias de usuarios centradas en los documentos hacia las centradas en las personas con las herramientas correctas y

el contexto para todos los usuarios y procesos

Entregar Comunicaciones Empresariales en Tiempo Real, centradas en las personas

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved.

Aproximación Estratégica a la Visión

Entregar aplicaciones de valor en áreas de crecimiento

Entregar una experiencia Innovadora

Actualizar la infraestuctura a un ambiente basado en sesiones

4© Avaya Inc. 2010. All rights reserved.


Cumpliendo con la EstrategiaLanzamientos de Julio 2010 Launches

Entregar aplicaciones de valor en áreas de crecimiento

Entregar una experiencia Innovadora

Actualizar la infraestuctura a un ambiente basado en sesiones

5© Avaya Inc. 2010. All rights reserved.

Presence Services 6.0 One-X Communicator 96x1 Client Portfolio

Aura CM & SM 6.0 SBC 6.0 CS1000 migration (7.0)

Conferencing 6.0 Messaging 6.0 ACE 2.2

Avaya Aura

©2010. All rights reserved. 7


Phase I

Closed System

Avaya AuraTM Delivers: Fundamental Change in Communications

Phase II

Extending AccessAccess anywhere, from any device, to any application

Phase III


Avaya AuraTM a Fundamental Change in Communications

9

Avaya AuraTM

Traditional PBX

Users tied to network and location

PBX

Network and device independent to flexibly connect users, applications and systems enterprise-wide

© Avaya Inc. 2010. All rights reserved.

Service Provider Network

SBCSIP Trunks

Application Feature Servers

Avaya Aura TM

Communication Manager Messaging

User Collaboration

Group Collaboration

Contact Center

Social Networking



Avaya Aura 6.0

Session Border

Controller

Session Manager 6.0

Orquestacion y Escala

11

Avaya Aura™ System Platform 6.0

Avaya Aura™ Session Border Controller -

Avaya Aura™ Communication Manager 6.0

Avaya Aura™Session Manager 6.0

Avaya Aura™ System Manager 6.0

Avaya Aura™ Presence Services 6.0

Avaya Aura™ Communication Manager


CollaborationSolutions

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

InteractionSolutions

PerformanceAnalytics

DataInfrastructure

Communications Infrastructure

Clients VideoEndpointsDeskphones

Avaya Agile Communication Environment (ACE)

Unified Communications Roadmap StrategyReference Architecture

• Evolve to commonmanagement and analytics

• Leverage common Avaya Aura™ Presence and Instant Messaging

• SIP-based routing services and sequenced application access with Session Manager

Commitment to open multivendor solutions

ACE accelerates Avaya Aura™ business application integration

Evolve to common SIP phones, clients, video solutions

Extend & grow current CS, CMand leverage data networking

Evolve to common collaborationand messaging applications

© Avaya Inc. 2010. All rights reserved. 12


Today: Very difficult to administer many different dial-plans and

systems

© 2009 Avaya Inc. All rights reserved. 13

Tomorrow: One Enterprise Dial Plan for all systems Centrally Managed

Avaya Aura architecture migration benefits


Today: Significant monthly Telecommunications expenses

Tomorrow: Global least-cost routing, reduce location-specific trunking

Avaya Aura architecture migration benefits


Avaya AuraTM 6.0

PSTN

ACME SBC

SIPTrunks TDM

Trunks

CMEvolution Srv

o o o

MM

MXVP

Access

Connection

Application

Avaya one-X®

& SIP Endpoints3rd PartySIP Terminals

3rd Party PBX

App App En

Avaya AuraTM

Session MgrSM

SM

System Manager

SM

CS1K

CMFeature Server


Session ManagerCurriculum Vitae


* Avaya Aura Branch Edition includes Application Enablement Services without an additional fee


G450 Gateway


Avaya Unified Communications Portfolio

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Group CollaborationGroup Collaboration

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ntUser CollaborationUser Collaboration

Communications InfrastructureServers, Gateways, Virtualization, Networks

Communication Manager System

Manager

ApplicationEnablement Presence

Session Manager

Avaya Aura™



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Avaya Aura™



Avaya one-X™ 96xx Deskphone IP/SIP

Enhanced user productivity–Extend Call–Microsoft Outlook Calendar Integration–Presence of users displayed in telephone contact

list–SIP Visiting User

Increased customizability Security and enterprise integrationSimple usability, making users more Simple usability, making users more productive:productive:

–Unique embedded speech based dialing Unique embedded speech based dialing engineengine

–Ability to assign features to softkeysAbility to assign features to softkeys–Back up contacts from MS Outlook and Back up contacts from MS Outlook and other applications to a USB driveother applications to a USB drive


Headquarters BuildingAvaya VPNremote Phone

Avaya IP Telephones with integrated VPN clientAllows remote phones to operate securely with any broadband connection:

–Home office / Teleworkers–Home agents–Disaster recovery, Business Continuity

scenariosResult: Superior Telephone Experience

–Especially for those in telephone intensive positions

–Superior sound quality, reliability of communications

–Familiar features – speaker, mute, transfer, etc–Simple to configure, easy to maintain

Public Internet

DSL or Cable ModemHomeHome Router

Avaya Communication Manager

Avaya, Cisco, Juniper VPN Gateways

9600 IP PhoneVPNremote firmware

Laptops, other endpoints



96x1 - Target end Q4 Availability

96089608 9621G9621G 9641G9641G9611G9611G

Touch screen No No Yes Yes

Color No Yes Yes Yes

Display 3.8 3.5 4.3 4.7

Switch 10/100 GigE GigE GigE

USB No Yes No Yes

Bluetooth No No No Yes

Wideband Handset* headset Handset*, headset Yes Yes

Speaker Yes Yes Yes-Wideband Yes-Wideband

Button Mod Int. Yes Yes No Yes

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved.© 2009 Avaya Inc. All rights reserved. 26

Serie 96xx

9600 Series IP Deskphones

Walkup Everyday Essential Navigator Agent

9650C9650

SBM24 9650

9620L

9630G9640 /9640G

9620L /9620C9650

9650C

9670G

9620L

9641G 9621G

9608

9611G



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Session Manager

Avaya Aura™

IP S

oftp

hone


Avaya IP Softphone


Avaya IP Softphone – Configuration Modes

Work at home, on the road, and at your desk with the same phone number and features as your telephone

Windows PC-based telephone application for control & audio:

– VoIP (Road Warrior) mode• Your PC becomes the telephone

at your extension and supplies VoIP

– Multi-phone (Telecommuter) mode• Your PC controls your extension

• Audio is directed to any telephone that can be called from your CP/CM

– Shared Telephone mode• Your PC shares control with your

extension’s IP or DCP telephone

• Your IP or DCP telephone supplies the audio

On the road…

At desktop…

At home…


Avaya IP Softphone


Avaya IP Softphone

Work at home, on the road, and at your desk with the same phone number and features as your telephone

Windows PC-based telephone application for control & audio

– Roadwarrior, Telecommuter or Shared Control

Desktop integration:– Click-to-dial from IE or

Microsoft Outlook contacts– Contact screen-pops on

incoming call Optional Video Add-in

ELF



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Avaya Aura™


Avaya one-X®Communicator

Next-generation softphone client for Avaya Unified Communications that provides end users access to communications capabilities through a standalone client.


Introducing One-X Communicator

New Generation Unified Communications Client Intelligent Presence Aggregated across Avaya and Microsoft Office

Communicator Voice and Video Calls and Conferencing Intuitive Access to Messaging, Conferencing, Contacts, Call History,

Usage Modes SIP and IP in Single Standard Interface

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. 35© 2008 Avaya Inc. All rights reserved.

Messaging – Visual Voicemail

Click to play, deleteRich caller-id leveraging corporate directoryLeverages Avaya Modular MessagingIntegrated with communication history

Voice Mail- Type (Voice)- State (Read, Unread)


Desktop Integration

Adds communication capabilities to common desktop tools, like Microsoft® Office Communicator and IBM Lotus Sametime.


Avaya’s Unified Communications Solution: Unified Desktop



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Avaya Aura™


Avaya one-X® Portal(Additional Server Required)

Web-based software solution that provides users with: – Control of telephony, conferencing, messaging, and mobility

administration – Access to corporate and personal contact information


Introducing One-X Portal

Browser-based Unified Communications Client

Access Telephony, Messaging, Conferencing, Contacts, Logs

Aggregated Presence across Avaya and Microsoft Office Communicator

Multiple User Modes Optimize Connectivity and Presence


Intelligent Presence

Aggregated Avaya + Microsoft® Office Communicator presence

Status-Available-Busy-Unavailable-Out of office-Offline(automatic or user selected)

Mode-Office-Home-Mobile-Traveling

CustomizablePresence

Channel Status(phone, IM, video)-Available-Conditional-Unavailable

System Message-Away-On a call-In a conference-Hosting conference-In a meeting-Out of office



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Avaya Aura™

Ext

to C

ell


Extension to Cellular (ETC) (aka EC500)

Delivers one-number access by enabling calls bound for employees’ business numbers to ring simultaneously on their office phones and up to four mobile (or home) phones.


Extension to Cellular 8.0

AllOther

Devices


Extension to Cellular 500:One Number / One Voicemail and Seamless Transition between Office/Mobile

Public LicensedMobile Network

Internal orexternal call

Communications Manager launches call to associatedmobile phone

Ringing

Ringing

Messaging

IP PBX

Soft / hard Phone

1. Simultaneous RingingPick up the one you want

2. Single Voice Mail boxIntegrated with email & fax

3. PBX features accessible – oneX Mobile (Telephony Features) uses a GUI, but Extension to Cellular requires access codes.

4. System recognizes user's mobilenumber - translated to user's name apply rights & priority – hide mobile numberbridge desk phone – friendly to other users

5. Seamlessly transfer calls from Mobile to Desk and Vice-Versa Since calls are bridged, simple to switch

6. With Dial-by-PBXPBX feature access, Leverage infrastructure


•High cost•No PBX feature access•Not leveraging infrastructure

IP Call

•Low cost•PBX feature access•Leverage infrastructure

Cellular

Deskphone Caller ID

Outgoing Calls: Leveraging Telephony Infrastructure to maintain corporate identity and control costs

Without Dial-by-PBX

With Dial-by-PBX

Extension to Cellular


One-X Mobile Telephony Features


one-X Mobile for WM (Telephony) User InterfaceIt’s an Avaya Dialer!• Replaces Microsoft Dialer

Easily Switches between Business & Personal Modes!

Easily Enable / Disable EC


one-X Mobile for WM (Telephony) User InterfaceMaking Calls is Seamless & Simple “Click to Dial”

Mid-Call Handling is Easy

Easily Place Call on Hold to Answer Another Call

Dial Pad EntryCall LogPocket Outlook ContactsPocket Outlook Meeting InvitesPocket Outlook EmailExchange Remote Directory Look UpBluetooth Headset Support

Call HoldTransferConferenceDrop Last Party


•High cost•No PBX feature access•Not leveraging infrastructure

IP Call

•Low cost•PBX feature access•Leverage infrastructure

Cellular

Deskphone Caller ID

Outgoing Calls: Leveraging Telephony Infrastructure to maintain corporate identity and control costs

Without Dial-by-PBX

With Dial-by-PBX

Extension to Cellular



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Avaya Aura™


Avaya One-X® Mobile(Additional Server Required)

Software client family that enables mobile device access to advanced features.


One-X Mobile UC Features


Internet

PSTN

Dialing via the PBX

Encrypted signalingCall Initiation requestTwo call legs setupCalls bridged together

Voice

One-X Mobile Server

Avaya CM

Data

Call Joined In Seamlessly to User

Avaya one-X Mobile Overview


Call ControlManaging Inbound PBX Calls

Via a one-X Mobile UC Features, choose the device on which you’d like to receive enterprise calls1


Receive calls on selected phone2

Office Extension

Mobile Phone

HomeOffice

Enterprise Voicemail

You can also simulring up to 5 devices

…the call is sent to the selected phone

+ +

Why it’s valuable:It’s mobileYou control presenceCompliance Manage turnoverReduces costs: 30% of mobile calls take place in office

Callers dial one number

Control Inbound Calls

http://www.usedphonesonline.com/One-X-Telephone-4610sw.htm



Block Non-VIP Callers1

…receive calls VIPs only2

…your phone rings

Unknown personcalls or

Non-VIP calls…

…answered directly by voicemail

with no interruptionClient calls…

VIP Screening


Listen to new and saved voice messages directly from the mobile device

View an email-like inbox of received

corporate voicemail messages with contact information, length of message, and time of

message

Select one or more messages within the inbox to save, delete,

or hear

Hear the message(s) immediately without

dialing into the enterprise voicemail

platform*

Why it’s valuable:No need to navigatetouch-tone mazeIt’s visual and its dynamicReduces costs

Visual VoicemailAccessing Enterprise Voicemails


Search Corporate Directory and remotely initiate calls from office extension

Search the Corporate Directory1

Desktop phone initiates a call to designated phone,then to the selected person2

one-X Mobile Corporate Directory Search Criteria Search Results

Desk phone automatically calls…

Why it’s valuable:Company directory available while remote Money: savings on roaming and international callsCompliance

First Second

Corporate Directory & CallBack



View all calls made to and from desk extension and remotely initiate callback

Call Logs1

Desktop phone initiates a call to designated phone,then to the selected person

2

Desk phone automatically calls…

First Second

Call Logs



Easy Mobile Switcher

Synchronized Call Logs

Visual Voicemail

Corporate Directory Access

VIP Screening

Sophisticated Call Routing

Any* phone =Office phone

Dial by Extension

Location based Presence

Keep myMobile # private

UC Application Integration: Extending Unified Communications to the Mobile Worker



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Avaya Aura™


Messaging Solution


Administration – In the OfficeCommunications is Essential!

Provide call answering when people cannot, do not, or should not

– Find me, Follow Me, or Hide me

– Notify on Message Arrival• SMS, SMTP, Message

Push, Call, or MWI Mailbox to mailbox

communications– One to one and one to

many– Manage and personalize

message delivery One number and One mailbox

Outlook Client


•Find Me•Redirects unanswered calls to a series of telephone numbers. If you do not answer at any telephone number in the list, the caller is prompted to leave a voice mail message.

•Call Me•You will be called at a designated telephone number when you receive messages that meet a certain criteria

•Notify Me•Notification to an e-mail address of messages in your mailbox. •Automatic or Caller Requested

•Personalized Message Waiting•You choose when you want to see a MWI light

•Web Client & Text to Speech• Access emails from any phone or any PC or phone

Provide Callers the Service They Deserve

Web Client



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Avaya Aura™

©2010. All rights reserved. 67© 2007 Avaya Inc. All rights reserved.

Sales/Professional Road WarriorAccess Emails through Your Phone

Be productive even without access to your computer!

• Text to Speech• Access emails from any phone


“Schedule an appointment”

“Read my urgent e-mail message”

oneX Speech AccessHaving Your Own Speech Assistant

“How many messages do I have?”

“List my appointments”

“Call Mike Preston at his office…Avaya come back”

c

c



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Avaya Aura™


Avaya Aura™ Conferencing Standard Edition 6.0

70

Qué hay de nuevo?– Simplified and packaged multimedia

audio, web, video (2H10) conferencing; formerly Avaya Meeting Exchange

– Packaged Enterprise Edition 4Q10

Por qué es importante?– More rapid conferencing deployments

enabling proven customer ROI

Puntos claves – Audio bridge, web conferencing, web

portal, reservations, management and other tools all virtualized on a single server with System Platform

– 500 concurrent audio + web sessions (typically ~7,500 employees)

– Integration with Microsoft, IBM, Adobe web conferencing, plus Avaya one-X®


Avaya Unified Communications All InclusiveDelivering Value to the Business Consumer


Soluciones de Avaya de Colaboración de Próxima Generación

72


People-centric Business CommunicationsFrom core architecture to user experiences to business impact

CustomersPartnersSuppliers

Avaya one-X®

Avaya one-X®

CommunicatorAvaya VideoConferencing Solution

Avaya Flare™ Experience

Avaya Managed Video Services

Avaya Professional Services

PowerCommunicator

VisualCommunicator

DesktopCommunicator

MobileCommunicator



Contenido del lanzamiento de Septiembre

Avaya Flare Experience

96X1 w/ Flare Experience

Avaya AuraTM Collaboration

Server

One-X Communicator 6.0

Avaya Desktop Video

Device

Avaya Video Conferencing

Solutions

Avaya Video Professional &

Managed Services


Desktop Video Device Hardware

•Spotlight user interface •Large HD monitor•Multi-touch screen•High quality audio and video conferencing

•Enterprise portability•Fully integrated UC experience• Innovative user experience

•Docking station with I/O ports and cable mngt•Dual Gigabit Ethernet LAN ports •RJ11 Headset and handset jacks •Two USB 2.0 ports • Integrated Sub-Woofer•WiFi and 3G/4G modem ready

75


Desktop Video Device

Portable Docked


What is the Avaya Flare Experience ?

77

The powerof Avaya Aura™

video collaboration …

at your fingertips!


What is the experience?

Action Oriented

78

People Centric

Social Media Aware

Contextually Aware

It is your perceptions and responses that result from use

Media Transparent

Naturally Collaborative

Feature1.swf Feature2.swf Feature3.swf


Avaya End-to-End Video Conferencing

Enterprise Worker Small Workgroup Medium-Large Conf Room

Avaya Video

Anne L Coulombe, Global Video SolutionsApril, 2010

Avaya Video


Integration with H.323 systems

Complete Video Solution

• End-to-end low cost HD video, Low bandwidth• Avaya Aura™ for registration, administration, management• Partner provided displays• Content sharing• Integration with other enterprise users & video systems

Avaya Desktop Video Device

Avaya one-X® Communicator



Avaya Video Conferencing SolutionAvaya 1000 Series

Full family of easy to use and deploy SIP-based HD video endpoints

Add any 20”-65” HDMI HDTV

Single-display, dual-display, content sharing

Point-to-point, multi-point, built-in MCUs

Click-to-video with handheld remote

Centralized Avaya management

Connect directly to Avaya Aura™ Session Manager 6.0

Interoperate with existing H.323 video systems through Avaya Aura™

Avaya Video


Avaya 1010

Avaya 1020

Avaya 1040 2 displays, 4-port MCU

Avaya 1030 2 displays

Avaya 1050 2 displays, 8-port MCU

80


Avaya Video Conferencing Topology(Big picture)

(1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway

SessionManager

Avaya Aura™ Core

SessionManager

Avaya one-X® Communicator SIP

Avaya 10x0 SIP Video Endpoints

SIP Environment

Avaya Desktop Video Device

H.323 Clients

Avaya Aura™ Communication Manager

Polycom

H.323 Environment

PolycomCMA

Evolution Server (1)

Avaya SystemManager

Polycom RMX (H.323)



Soluciones de Avaya de Colaboración de Próxima Generación

Contenido de Septiembre

Avaya Flare Experience

96X1 w/ Flare Experience

Avaya AuraTM Collaboration

Server

One-X Communicator 6.0

Avaya Desktop Video

Device

Avaya Video Conferencing

Solutions

Avaya Video Professional &

Managed Services


Qué es?All of Avaya Aura 6.0 core on one server (S8800)Connects to existing H.323 or SIP communications systemsSupports up to 50 end points (20 video)

Valor al ClienteEnables trials of Avaya Flare™, Avaya Video Conferencing Solution and other SIP-based applicationsCan “front end” existing environments for initial targeted users

Puntos ClavesLow cost (~$20K), low footprintEasy to deploy with standard Avaya Aura System Platform tools

Avaya Aura™ Collaboration Server

83


CS1000 & BCM roadmap

84


Legacy Meridian

CS 1000MCS 5100

BCM/SRGBranches

CS 2100SL-100

Legacy DEFINITY

Evolutionary Path for Every Customer

CommunicationManager

AS 5300

Avaya Aura™ ServiceProviders

AppsApps Apps

All current systems can be SIP connected

Lower costs, accelerate new application deployment, and serve customers everywhere

Multivendor

Integral 55(Germany/EMEA)


Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved.© Avaya Inc. 2010. All rights reserved. 86

CS 1000 RoadmapJan 2010 Q1/11

Avaya Aura™

CS 1000 R6 (today) CS 1000 R7.0 R7.5 Upgrades and Extensions

Meridian1

upgrade

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement

Q4/10Q3/10 Q2/11

Access Element

Session Mgr 6.0 Session Mgr 6.1

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

Extend value with Avaya Aura™ Compelling ROI Shared SIP applications Common User interfaces

1100/1200 SIP phonesAvaya Aura™ ready

Continue to add CS 1000 phones and systems


CS 1000 Single Site Migration to Avaya Aura ™

• Meridian1 and CS 1000E/M get current, leverage PASS / PASS+

• Add IP /Avaya Aura ready user devices, 1120E/1140E/1150E/1165E/ 1220/1230 IP Deskphone

Extend Applications• Upgrade and migrate to current

CallPilot 5 SU x, plan adoption of Avaya Aura Conferencing

• Continue/add Mobility: Mobile extension, 2050 IP Softphone

• Upgrade to CS 1000 Rls 7.5• Add Avaya Aura Session

Manager • Add ACE , Sequenced

applications

Strategic Path

• Continued support for existing investments

• Evolve with Avaya Aura

Avaya Aura SIP Interoperable

(SIP-13, July/10)



Avaya Aura Integration RoadmapFunction/Role CS 1000 Rls 6.0 CS 1000 Rls 7.0 CS 1000 Rls 7.5 with Nov

Avaya Aura RlsSIP Based Contact Centre NGCC 1.0 NGCC 1.0 NGCC 2.0

IVR MPS, AVP MPS, AVP AVP, MPS

CEBP ACE ACE ACE

Multimedia Conferencing NMC, MCS 5100, MX Avaya Aura Conferencing, NMC Avaya Aura Conferencing

Unified Messaging CallPilot, Avaya Aura Messaging, Modular Messaging

CallPilot, Avaya Aura Messaging, Modular Messaging

CallPilot, Avaya Aura Messaging, Modular Messaging

Centralized Routing NRS, Session Manager NRS, Session Manager Session Manager

Branch Routing, Virtual Office NRS NRS Session Manager

Mobility MC3100, Mobile Extension MC3100, Mobile Extension with Avaya I-Phone-Lite app

MC3100, Mobile Extension with Avaya I-Phone-Lite app

Media Services TDM based MAS Based Avaya Media Services

CS 1000/CM SIP Interop Voice Voice SIP Peering Features : Voice, IM & Video

Presence Solution CS 1000 Presence Server CS 1000 Presence Server Avaya Aura Presence Service

IP Clients 11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP)

11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP)

11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP)

Multimedia Softclient IP SP 3456 IP SP 3456 One-X Communicator

Management Solutions UCM/SubMgr UCM/SubMgr System Manager with UCM/SubMgr

IBM Sametime Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE)

Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE)

Sametime 8.5.1 (SAS, ACE)

Microsoft OCS & Exchange OCS 2007, OCS 2007 R2, UM Exchange 2007

OCS 2007, OCS 2007 R2, UM Exchange 2010*

OCS 2007 R2, OCS Wave 14, UM Exchange 2010*

Implicit User - Sequenced Applications N/A N/A Supported – CS 1000/Session Manager© Avaya Inc. 2010. All rights reserved.


Communication Server 1000 Evolution

Meridian 1 Communication Server 1000

Communication Server 1000Release 7.0

Software / COTS

Communication Server 1000 Release 7.X

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 89


• More Open, Simple and Secure• Increased Scalability to 40,000 Users per Server• Full SIP - Line, Trunk, Video, Media, Mobility• Software Centric with LINUX and COTS• Geographic Redundancy and Resiliency• Avaya Aura™ Integration


Communication Server 1000 Release 7.0

Unified Communications

Survival SIPGateways

Eco-system Unified Management& Security

PerformanceIP Attendant

ConsoleHigh Scalability Solution

Applications

OpenOpen – SimpleSimple – SecureSecure – ResilientResilient

90© Avaya

Inc. 2010. All rights reserved.


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Open

• Network Wide IP Media Services• SIP Line & Trunk progression• Contact Centre Integration• Integrated IM and Presence• Enhanced IP Call Recording• IPv6 • Call Server & Signaling Server Co-Residency• Continued Integration with Microsoft & IBM UC

Secure• Integrated SIP Trunk Bridge• Intra-System Signaling Security (ISSS) Enhancements • Enhanced Security Management• Security Domain Manager (SDM)

Improvement• UCM Security Server Demote

Resilient• Automatic Data Replication• Survivable SIP Media Gateways

• Increased capacity• Removal of distance limitations

• Enterprise Converged Branch• Design for Operability• New High performance Hardware

Simple• Centrally Managed High Scalability Solution• System Capacity increases• Centralized Management (TM retirement)• Simplified Deployment & Configuration• IP Attendant Console• Incoming & Internal CLID Customization• IP Line Enhancements

CS 1000 Release 7.0 Content SummaryAugust 2010

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 91



CS 1000 Clients IP Clients Portfolio

2050 IP Softphone for

Windows Mobile

3100 Mobile Communicator

Des

ktop

2000 Series

IP Deskphone

1100 Series IP Deskphone 1200 Series IP Deskphone

2050 IP SoftphoneMob

ility

& S

oft

Clie

nts

1535 IP Deskphone

2033 IP Conference

PhoneCon

fere

ncin

gV

ideo

3456 UC Client

6100 Series WLAN Handset s

2007 IP Deskphone

1210 IP Deskphone 1220 IP Deskphone

1230 IP Deskphone

LCD Module LED Module

1110 IP Deskphone 1120E IP Deskphone

1140E IP Deskphone 1150E IP Deskphone

Exp’n Module1165E IP Deskphone

92© Avaya

Inc. 2010. All rights reserved.


6120 6140 WLAN Handsets

Simple

Expansion Module 2000 Series IP Deskphone


Meridian1/CS 1000 Technology Refresh to Avaya Aura

• Leverage Avaya Software Migration and legacy phone trade-in promotions

• Rapidly migrate older systems and users directly to Avaya Aura

• Extend with new collaboration, user interfaces and applications; ie. Modular Messaging/Avaya Aura Messaging, Meeting Exchange/Avaya Aura Conferencing and one-X®

Strategic Path

• Investments direct to Avaya Aura SIP-based architecture

• Ready for next gen solutions and business transformation

• Implement business transformation processes (ACE)


The Markets We Serve

UC CC SME Data

Small & Medium Enterprise

Enterprise

Midsize Enterprise

Services


SME Communications Day One Portfolio was:

95

TDM/Key Systems Hybrid IP PBX SIP Software

Declining Growing Projected Growth

Avaya PARTNER®Avaya Integral 5Avaya Norstar

Avaya IP OfficeAvaya BCM Avaya SCS


SME Communications Roadmap

96

Innovation:Products Will adapt to other environments for differentiated value

Investment Protection:Products Will Converge with IP Office into best of breed solution

REMAINS FOR SALE

2010 2011

Avaya BCM

Feb 10Aug 09GA dates Jun 10 Nov 10 Feb 11

2009


Announced 3/8/10: IP Office Release 6.0Improves User Experience for <20, Users & Channels

97

Simplified for <20 Market

Improved Capacity & Resiliency

Richer User Solutions

► New combination cards► Emulation of PARTNER® experience► Significantly reduced price point

► Multi-site networking doubles from 500 to 1,000 users

► Voice messaging now offers Back up and distributed Preferred Edition

► New video softphone► Enhanced one-X ™ portal for IP

Office► New “Office Worker” solution► Customizable PC Wallboard ► New Endpoints:

►9600 IP Phones►VPN included►1400 Digital Phones►DECT R4 ‘Compact’

Compatible With Avaya Aura™

New Global Services Offer for SME Channels

New Channel Package for Selling to Hospitality

IP OfficeCompliant TestedAvaya Aura® Session Manager


Overview of IP Office – BCM/Norstar Convergence 2010 through 2011

98

BCM/Norstar Phone Integration

Management Efficiency

Interoperability and HW Compatibility

► IP Phone 1100 and 1200 Series sets

► Digital Phones T7000, M7000, Audioconf Unit, Door-phone

► Digital Mobility phones

► Simplified and efficient management solution for Norstar segment (Americas)

► Data Migration (Voicemail, Greetings, Announcements)

► Interoperability of BCM with IP Office, CS1000 and Aura using SIP trunks

► Public SIP trunking alignment► Adaptable digital station

expansion► Enhanced wallmount solution ► RJ-21 connectivity

40% to 60% Investment Protection

Simplifies Deployments for Channels and for Customers

Best of Breed Solution


BCM 6.0 – Next ReleasecQ4 2010

99

Improved Mobility

New Conference Portal

► Find me / follow me enhancements► BCM features (park, hold,

conference, transfer) on cell or home phone

► Real-time list of participants currently in the conference

► Automatically updated history of conference activity

Closer to IP Office Convergence

New Productivity Enhancements for Installed Base

Also:•Rebranding•Caller ID Multiple business name•New text paging option

Re-branding & Adding New Devices

► Avaya BCM branding► VPN Client running on 1120E,

1140E IP Desktop phones► No need for PC based VPN

Client or VPN Router (NAT transversal)

► New version of the i2050 softphone

► Windows 7 support► Audio Quality Enhancements► USB/Wireless Headset Support


Programas

100


CALA PromotionsPromotion Description

Upgrade AvayaValid until December 31st

Incremental 20% Off RPL, 10 UC All Inclusive for CM SE. 50% on Modular Messaging upgrade licenses

Upgrade NortelValid until December 31st

CS1K Upgrade: 40% off WPP on Core Upgrade, 30% off WPP on IP Phones and Advanced Apps. Includes Value starter Kit: 20 SIPN , SIP3 user licenses, 10 Mobile X licenses or 10 MC3100 user licensesTechnology Refresh: New Avaya Aura licenses @ Upgrade pricing. UC All Inclusive with 16XX or 96XX. 50% on Modular Messaging upgrade licenses

Avaya Aura Innovator PackageValid until December 31st

•S8300 package – up to 54% off RPL depending on country•S8800 (MBT) package – up to70% off RPL depending on country

DataValid until December 31st

20% additional WPP discount for registered partner on an identified opportunity.Only one partner qualifies. Deal must be >$20K WPP

Contact CenterValid until December 31st

•$0 cost on AVAYA IQ licenses including 2 reporting users with CMS Upgrades•5 Free Proactive Outreach licenses with Voice Portal (new or upgrade)•Advocate included in Elite R6.0

SMEValid until December 31st

IP Office : up to 57% off RPL (Depending on country)Try and Buy: IP Office trial licenses at no cost for 60 daysBCM: 20% off WPP Core Components, IP Sets, Messaging. 30% off WPP for Advanced AppsBCM Upgrades: 35% off WPP in Norstar to BCM50/BCM450. 20% off WPP in IP

Lines/Phones. 30% off WPP in Adv. Apps. 15% off WPP in BCM200/400 4.0 to 5.0 migration Kits

CS1K New SystemsValid until December 31st

30% off WPP on Core Components. 20% off WPP on Messaging, IP sets and PoE switches. 30% off WPP on Advanced Applications (UM, Mobility, CC7, IVR)

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © Ava Inc. 2010. All rights reserved. Analyst NDA Briefing © Avaya Inc.

2010. All rights

reserved.

102

Gracias!

Devices & Hardware

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