Upload
diana-adorno
View
118
Download
1
Tags:
Embed Size (px)
Citation preview
1
USER TESTING
Diana Adorno & Valeria Spirovski
December 3, 2014
#bamperth
@dianaadorno @charmedquark
Business Analyst Meetup
Photo credit: Diana Adorno
FORMAT
• Questions before we start
• Intro & frame
• Usability test demo
• Practice facilitating a test
• Questions & Discussion
2
If it costs $1 to make a change on paper, then it
costs $10 in code and $100 when the site is up.
THERESA CUNNINGTON
COMPUTERWORLD 2006
37
BASIC FORMAT FOR A USER TEST SESSION
welcome
a few background questions
think aloud
the test
the gift
10
TRY THIS…
WORK IN PAIRS
One user, one test facilitator ■ 1 scenario * 2 tasks * Speaking aloud * Take a few notes
SCENARIO
Planning a holidays to Broome with a few friends
12
THE TASKS
! Task 1: Find 4 places to visit around Broome
! Task 2. Find 4 places to visit around Broome using the WA Tourism site
(http://www.westernaustralia.com/au/Pages/ Welcome_to_Western_Australia.aspx)
13
APPEARANCE Visual and UI Design
INTERACTION Navigation and interactive elements
INFORMATION Content & Information Architecture
STRUCTURE The relationship between the product components and the organisation
PROPOSITION How product provides value to meet the users needs, while being financially viable & technically feasible
CONCEPT The idea of how the value is delivered to the user/customer
WHAT ARE YOU TESTING FOR
TYPES OF TESTING
Exploratory (formative) ! Use competitor sites
! Paper ideas
! Your existing site
Validation (summative) ! Test the actual system
! Test as you go
17
What are you looking for…
Effectiveness
• Do they reach their goal?
Efficiency
• How easy was it to reach the goal?
• time to complete, mistakes
• What made it difficult, what was confusing, backwards and forwards-ing, needing help to complete
Satisfaction
• Emotional response
18
WHAT TO CAPTURE IN NOTES
• Only what you see (don’t summarise)
• Direct quotes
• Directly observed actions or problems
44
NOTE: Summarise later when you distill with your team
HOW SHARE WHAT YOU DISCOVER
• Take video of the session
• Photos
• Share back the relevant parts
• Include different members of your team or stakeholders as observer
• Share direct quotes “It is not about the time it takes, it is about annoyances. If it is annoying, I will spend a minute being annoyed”
50
AGGRESSIVE PARTICIPANT
Thank them for their input
Give them their gift
Stand up
Move to the door
Open the door
52
NO TASKS
Ask a few questions so that they describe actual tasks
Ask them about the last time, they actually did x and use that
Work with the business stakeholders to come up with realistic scenarios and likely tasks
53
FLYING SOLO
Record – audio or video
Run through the test and then do a walkthrough with the participant and mark up the designs together
54
READ & WATCH
Rocket Surgery Made Easy, Steve Krug
http://www.sensible.com/
Video of a User Test (Steve Krug)www.peachpit.com/promotions/promotion.aspx?promo=137602
57
TOOLS
RECORDING Silverback http://silverbackapp.com/ (Mac)
REMOTE TESTING www.usertesting.com
http://www.loop11.com/usability-testing/
58