User ExperienceWhat? Why? Where?

Hasanga H. Abeyaratne@hasanga

1234657890

We make AssumptionsBased on these assumptions we make decisions

These decisions formulae what we build

Paradigms in which we live

Does this sounds familiar?

This software is very complex!Why do I have to click so many times to do something?I liked the old app one better.The colors of this site hurts my eyes.Why can’t these fields filled automatically?This site is taking way longer that it should.Why are these fields required?Why can’t I copy paste all the data from my excel sheet?There aren’t enough details in the requirements.That was a user errorLet’s train users so they won’t make mistakes.I must have clicked on the wrong link.When can I see how this app look like?

How do you best design a car dashboard?

3 of 12Reasons why software fails is directly

related problems with UX

- IEEE Report “Why Software Fails?”

Research

Design

implement

Launch

User CenteredDesign

User Perspective

• Needs and wants• Goals motivation and triggers• Obstacles and limitations• Task activities and behaviors• Geography and language• Environment and gear• Work, life and experience

Benefits UX

• Address user needs• Increased adoption rates• Improved user productivity• Reduce support and maintenance cost• Realized return on investment

User ExperienceHow?

@UXColombohttp://www.uxcolombo.org

Thank you.@hasanga