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The 7 Most CommonUsability Issues
March 2015
Stef Miller | @supahstef #invisionwebinar
Remote UX Research
Videos of real people interacting with your brand, regardless of device or location.
Remote UX Research
Diverse'Panel'! Screen'Recorders! Cloud'Pla3orm'! Support'Services!
Our customers include…
68% Rockefeller Corporation
of users give up because they think you don’t care about them.
Beware of Multi Level Navs
Lesson one
Multi Level Navs
Multi Level Navs
• Poorly organized information
Multi Level Navs
• Poorly organized information• Hover tunnels = early collapsing
Multi Level Navs
• Poorly organized information• Hover tunnels = early collapsing• Inconsistent triggers
Multi Level Navs
Multi Level Navs
• Don’t rely on the back button
Multi Level Navs
• Don’t rely on the back button• Labels help
Multi Level Navs
• Don’t rely on the back button• Labels help• Remember context
Links should look like links
Lesson two
Navigating through a site shouldn’t be a process of trial and error.
Links
Links
• Difficult to discern what is or is not a link • Missing click history • Inconsistent link styling in the same view
More payment options
Lesson three
UX Archive
Payment options
Payment options
• Optimize existing checkout flows
Payment options
• Optimize existing checkout flows• Implement a virtual wallet
Payment options
• Optimize existing checkout flows• Implement a virtual wallet• Don’t forget trust
Payment options
• Optimize existing checkout flows• Implement a virtual wallet• Don’t forget trust
Not all icons are universal
Lesson four
Drag or expand?
http://www.exquisitetweets.com/collection/lukew/2919
http://www.exquisitetweets.com/collection/lukew/2919
Icons
Icons
• Consider context
Icons
• Consider context • Use tooltips
Icons
• Consider context • Use tooltips• Try your designs out with real users
Consistency is one of the most powerful usability principles: when things always behave the same, users don’t have to worry about what will happen. Instead, they know what will happen based on earlier experience. ”
“
Jakob NielsenUser Advocate and principal of the Nielsen Norman Group
S
Social security matters
Lesson five
S
Social security matters
Lesson five
So does copy!
Social privacy matters
Lesson five
Social privacy
Social privacy
• Be transparent
Social privacy
• Be transparent • Make your privacy policy accessible
Social privacy
• Be transparent • Make your privacy policy accessible• Look for serendipitous moments of interaction
Advertising lacks consistency
Lesson six
Advertising
Advertising
• Consistent copy and images
Advertising
• Consistent copy and images• Continue the conversation from ad to landing page
Advertising
• Consistent copy and images• Continue the conversation from ad to landing page• Keep the messages simple
Advertising
• Consistent copy and images• Continue the conversation from ad to landing page• Keep the messages simple• Work with marketing or advertising teams
Advertising
• Consistent copy and images• Continue the conversation from ad to landing page• Keep the messages simple• Work with marketing or advertising teams• Ask for campaign results to measure performance
Categorization is vital
Lesson seven
There’s no perfect way to categorize pages or products (but there’s a right way to do it).
Categorization
Focus on building intuitive experiences
A mental model is what the user believes about the system at hand. ”
“
Jakob NielsenUser Advocate and principal of the Nielsen Norman Group
Categorization
• Learn from your users
Categorization
• Learn from your users• Improve mental models
Categorization
• Learn from your users• Improve mental models• Add cross-references
Categorization
• Learn from your users• Improve mental models• Add cross-references• Solve for your primary audience(s)
Categorization
• Learn from your users• Improve mental models• Add cross-references• Solve for your primary audience(s)• Make sure your search works
Categorization
What next?
Multi-‐level navs aren’t user friendly Mega menus and clickable menus help create a better experience for your users.
Links should look like links Tried and true link conventions from the early days of the web are still the most effective ways to format your links.
Consider more payment options Virtual wallet services are a great way to make checking out easier and more secure.
Not all icons are universal Test users for comprehension and use tool tips to describe your most important icons.
Social privacy concerns Always be transparent with how you'll be using your user information.
Ads should be consistent with landing pages Maintain the theme from your ads to your landing pages and continue the conversation that brought users to your page.
There’s no perfect way to categorize pages or products Test your internal search and use card sorting to find the categories that work best for your customers.
Research Design Build Optimize
Thank you!
March 2015
Stef Miller | @supahstef #invisionwebinar
Get a 5-‐minute video of a real person using your site or app. peek.usertesting.com