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onINote Ticketing History Q Create New TicketTicket ID Description
Priority Status Update Dat 5545 Tariff plan issue High Open
09-16-2013 2359 Modem connectivity issue High Closed 09-09-2013 I
Status ON A CALL Q4578 SMS delivery issue Low Closed 08-22-2013
Release ACW Hold TransferAUX v Conrm
4. bright housenrrwounsRH L113 C-V: ewICOMS UniTEE
PROMOTIONSAvail bundle offer for Internet and TV BHTV 3.0 at $34
per monthQ AVAYA CTIStatusI:I: ON A CALLACWTransferGuided
TroubleshootingCustomer DetailsName: Address: Primary Phone:VIP
Account Status:Hub/ Node Location: Recent InteractionsNote
Information SourceIRegionCustomer Care Professional/ Customer
InteraclrorINote11/20/2014 by vk agannathanTicketing History1'icket
ID 5545Description Priority High HighLowTariff plan issue 2359
Modem connectivity issue4578 SMS delivery issueKM Articles 0Agent
Dashboard is ready to be used IKM ICOMS RemtNote Textvkjagannathan
accessed this customer on11I20I2014 at 05:45 AMQ Create New
TicketUpdate Dat ' 09-16-201309-09-2013 _ 08-22-2013 -) Guided
Troubleshooting "'Available vGuided TroubleshootingNew Build
PlanInitiate Plan")I~'ilUpload and Publish Development Address
5. brighthouse / hrlwollnsAgent Dashboard is ready to be used
!Avanable VGuided Troubleshooting KM ICOMS Remedy compass Call
Notes:Z Avail bundle after for lntemet and TV ' 1 BHTV 3.0 at $34
per monthi_ ii i 35Status ON A CALLRelease i V Hold TransferV
COM-rm -> Guided TroubleshootingKnowledge Management
