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govservicedesign.net
– Louise Downe
“Service design in government is not actually that complicated,
it’s just really, really hard.”
govservicedesign.net
Build capacity - get others to think like
designers
govservicedesign.net
– Alex MacLennan & Jess McMullin
“Every public servant can be a service designer (even if
unconsciously).”
govservicedesign.net
Involve designers, service operators and users in
the design process
govservicedesign.net
Design the ‘real world’ parts of the service (as
well as the digital parts)
govservicedesign.net
Take a step back to tackle policy / strategy issues
govservicedesign.net
– Andrea Siodmok
“Light a fuse, give permission, then policymakers become
change makers themselves.”
govservicedesign.net
Everyone is a service design star!Photo by Jess McMullin @jessmcmullin