U X D E S I G N T R A C K : : T Z K - D E S I G N . C O M : : @ D A N I G R R L

COLLABORATIVE USABILITY TESTING

for lean and agile teams

D A N I N O R D I NSenior UX Designer, Harvard Business Review

Hi. I’m Dani.

Senior UX Designer, Harvard Business Review Group

Co-Organizer, Design 4 Drupal Camp Boston

Author, Drupal for Designers (O’Reilly, 2012)

danigrrl on Twitter/D.o

Hi. I’m Dani.

LET’S TALK ABOUT USABILITY TESTING

WHY DO YOU NEED TO TEST?Learn how real people use the product

Determine where to focus effort on improvements

Make sure what you’re building actually solves a problem for its users

ASSUMPTIONS CAN BE

DANGEROUS

https://youtu.be/WTYet-qf1jo

http://www.windowscentral.com/video-unreleased-windows-10-build-10114-shows-changes-start-menu-and-more

TEST PLANNINGW O R K I N G W I T H Y O U R T E A M

ANATOMY OF A TEST PLAN

Research goals

Participant characteristics

What will be tested

Study logistics

Tech Details

• Create ownership• Align on business and

user goals• Help them learn the

language of testing and research

INVOLVE STAKEHOLDERS EARLY

Test Planning, Video Features

• Moderated testing• Unmoderated testing• First-Click tests• Interviews• Card Sorts

Tools:• Zurb’s Verify• UserTesting.com (or

UsabilityHub)• Optimal Workshop• Join.Me/WebEx

HAVE MULTIPLE METHODS

• Helps with buy-in• Ensures “representative-

ness” of users• Don’t “go to Starbucks”

unless THAT IS

WHERE YOUR USERS

ACTUALLY ARE

Tools:• Survey Monkey• Google Forms

SCREEN PARTICIPANTS CAREFULLY

• Logistics are the

hardest part • Participants need frequent

reminders

Tools:• Reservio.com• Join.me• Scheduled Google

Hangouts• Google Calendar with

Reminders

AUTOMATE SCHEDULING

CASE STUDY

BENCHMARKING STUDY: SEARCH AND BROWSEUNMODERATED STUDY (USERTESTING.COM)

TEST DESIGN: USERTESTING.COM

TEST REPORTING AS MEMO

CASE STUDY

GENERATIVE RESEARCH: MyLibrary/Account FeaturesREMOTE MODERATED STUDY

CASE STUDY

STUDY: RED BAR LOCATIONUNMODERATED STUDY (Verify.com)

WRAPPING UP

• Start with the research goal

• Involve stakeholders early

• Use a variety of methods

• Automate as much as possible

Takeaways:

THANK YOU!

EVALUATE THIS SESSION - LOSANGELES2015.DRUPAL.ORG/SCHEDULE

TWITTER: @DANIGRRLDES IGN4DRUPAL .ORG