Identifying the User Experience Factors

of a Multi-Component Sports Product

Farrukh Sahar

Jari Varsaluoma

Sari Kujala

Kaisa Väänänen-Vainio-Mattila

Contents

• Introduction

• Motivation and problem statement

• Methods

• Results

• UX Design Implications

• Conclusion

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Introduction

• In this study, the goal is to identify the UX factors of the

overall UX evaluation of the multi-component product.

• In addition to this, investigate how the evaluation of

different components is related to the overall UX

evaluation of the multi-component product.

• Moreover, we present design implications to support the

design of sports watch systems.

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Motivation and problem

statements

• Multi-component products challenge conventional UX

evaluation.

• As users experience the whole, they may find it

challenging to specify the source of their feeling.

• Furthermore, the UX literature does not explain how

varied components create the overall UX.

• In order to understand dynamic changes of user goals

and needs, it is important to know how (and why)

experiences evolve over time [1].

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Methods and studied

product

• 25 participants

• Participants’ mean age was 43.0 years (SD = 9.0).

• There were 21 males and 4 females from 16 countries.

• We conducted an eight-week-long electronic diary study

of a multi-component product from the sports domain.

• The studied sports watch system had four components.

• All the participants had bought the products for

themselves and had been using the product at least five

times per week.

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Sports watch system

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Electronic diary

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Results

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Results

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Results

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Results

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Results

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Results

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UX Design Implications For

Sports Watch System

Designers

1) In order to reduce negative experiences, the

sports watch system designers should focus

on the main component´s (sports watch)

factors accuracy, persistent/reliable

connection, credible run-time data, and

audible notifications.

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UX Design Implications For

Sports Watch System

Designers

2) In order to provide the feeling of

effectiveness with sports watch systems, the

designers need to focus on two factors, 1)

accurate activity readings on the main

component and 2) persistent/reliable

connection of the main component during

collaboration with other components (speed

sensor data, heart rate belt data, and sports

website).

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UX Design Implications For

Sports Watch System

Designers

3) In order to provide satisfaction with sports

watch systems, the sports watch system

designers should focus on the credibility of run-

time data during the main component´s (sports

watch) collaboration with other components

(sports watch, speed sensor, heart rate belt,

sports website).

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UX Design Implications For

Sports Watch System

Designers

4) According to the findings, it seems that the

sports watch system designers should pay

attention to audible notifications on the main

component (sports watch) for the functions

that require the user’s attention in the

environment.

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UX Design Implications For

Sports Watch System

Designers

5) In order to improve the UX of sports watch

systems, the designers need to consider that all

components should support users in achieving

their goals.

6) The sports watch system designers could

increase the level of user satisfaction by

enhancing the main component’s ease of use,

screen readability, and lightness.

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UX Design Implications For

Sports Watch System

Designers

7) In order to increase feelings of satisfaction of

sports website, the sports watch system

designers should focus on the appearance and

graphical presentation of the activity data on

the sports website.

8) According to the findings, it seems that the

sports watch system designers should add the

function of long-term performance indicators on

the sports website.

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The UX of Components in

the Overall UX Evaluation

• By improving the effectiveness, satisfaction,

and functionality aspects of the main

component, it is possible to consequently

reduce the number of negative experiences

with the whole multi-component system.

• The number of missing functionalities was

very high as compared to other experience

categories.

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Limitations and Future

Studies

• Participants were not asked to evaluate each

of the four components separately.

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Limitations and Future

Studies

• When measured after the initial learning

phase, the main component had a stronger

relationship with the overall evaluation and

product recommendation than the other

components.

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References

[1] Vermeeren, et al. 2010. User experience evaluation

methods: current state and development needs. In

NordiCHI '10 Proc., 521-530.

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