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THE POWER OF UX CHECKLISTSElisa Miller / GE Healthcare
INTRO
Who uses checklists? Surgeons Pilots Commercial drivers
Why use checklists?o Prevent errorso Make sure that we don’t skip steps
WHY I STARTED USING CHECKLISTS
The near disaster…
Checklist Manifesto by Atul Gawande
CREATING YOUR OWN CHECKLISTS
Where do you use checklists?
What do they include?
KINDS OF CHECKLISTS THAT I USE
Usability test planning checklists Pre-test planning Pilot test Facility preparation Test Day checklist (daily) Follow up
Collaboration team meeting checklists Supplies for Site Visits
WHAT KIND OF CHECKLISTS WOULD YOU LIKE TO SEE?
WHAT MAKES A BAD CHECKLIST?
They are too long. They are hard to use. They are impractical.
They are made by people with little awareness of the situations in which they are to be deployed.
They treat the people using the tools as dumb and try to spell out every step.
WHAT MAKES A GOOD CHECKLIST?
They are precise. They are efficient. They are to the point. They do NOT try to spell everything out. They are the reminders of only the most
critical and important steps.
Above all, they are practical.
THE POWER OF CHECKLISTS
The power of checklists is limited.
They can help experts remember how to manage a complex process or complex machine.
They can make priorities clear and prompt people to function better.
HOWEVER
Checklists cannot make anyone follow them!
SAMPLE CHECKLIST FROM STEVE KRUG
CHECKLIST OF CHECKLISTS
The following checklist is designed to aid the checklist creation process and ensure that your checklist helps instead of hurts. It was created by Dr. Atul Gawande, the Brigham and Women's Hospital Center for Surgery and Public Health Dissemination Team, and Dan Boorman of Boeing.
CHECKLIST OF CHECKLISTS
LET’S CREATE A CHECKLIST
If you were going to plan a meeting, what would you include?
First Second Third Fourth
SOURCES OF CHECKLISTS
http://www.sensible.com/rocketsurgery/checklists.pdf (Steve Krug)
http://www.uiaccess.com/accessucd/ut_checklist.html (from Just Ask -- a GREAT guide about usability testing and accessibility)
http://usability.gov/templates/index.html
BIBLIOGRAPHY
Gawande, Atul The Checklist Manifesto, 2009Picador, New York
