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@trib / @acidlabsstudios

Digital transformation mostly isn't

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Page 1: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 2: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 3: Digital transformation mostly isn't

Me, 20 years and 1½ careers ago

“Fuck the users. They’ve got no idea

what they need.”

@trib / @acidlabsstudios

Page 4: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 5: Digital transformation mostly isn't

Consider me to be a warning to you

@trib / @acidlabsstudios

Page 6: Digital transformation mostly isn't

(Another) warning:

This talk shamelessly and lovingly steals from

several attendees’ work.

Gratuitous (and perhaps excessive) use of

pop-culture references ahead.

@trib / @acidlabsstudios

Page 7: Digital transformation mostly isn't

– Too many expensive consultants (paraphrased)

“Digital transformation will

revolutionise business.”

@trib / @acidlabsstudios

Page 8: Digital transformation mostly isn't

so opinion

much digital

wow

very transformation

@trib / @acidlabsstudios

Page 9: Digital transformation mostly isn't

The square

of despairIn

appro

priate

gove

rnance

Ina

pp

rop

riate

IT

Inappropriate procurement

Inappropriate funding

Paul Shetler, paulshetler.com

@trib / @acidlabsstudios

Page 10: Digital transformation mostly isn't

Something’s missing…@trib / @acidlabsstudios

Page 11: Digital transformation mostly isn't

Where are the people?

Darron Birgenheier

Cow skull on Route A-2 in Big Valley, California

CC BY-SA 2.0

@trib / @acidlabsstudios

Page 12: Digital transformation mostly isn't

Let’s have a go at

updating that square…

@trib / @acidlabsstudios

Page 13: Digital transformation mostly isn't

The PENTAGON

of PAIN!

@trib / @acidlabsstudios

Page 14: Digital transformation mostly isn't

Sorry…

@trib / @acidlabsstudios

Page 15: Digital transformation mostly isn't

The pentagon

of pain

Inappropriate (or absent) design

@trib / @acidlabsstudios

Page 16: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 17: Digital transformation mostly isn't

“Digital” attains religion

status

@trib / @acidlabsstudios

Page 18: Digital transformation mostly isn't

Magical thinking

@trib / @acidlabsstudios

Page 19: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 20: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 21: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 22: Digital transformation mostly isn't

How might we?

@trib / @acidlabsstudios

Page 23: Digital transformation mostly isn't

Like, totes obvs

Thanks, Leisa @trib / @acidlabsstudios

Page 24: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 25: Digital transformation mostly isn't

Sha-ron!

Sha-ron!

Sha-ron!

@trib / @acidlabsstudios

Page 26: Digital transformation mostly isn't

@trib / @acidlabsstudios

Page 27: Digital transformation mostly isn't

Notes from a

recent project…

@trib / @acidlabsstudios

Page 28: Digital transformation mostly isn't

“To facilitate improved transition from the ADF to civilian life Defence and DVA will establish a taskforce to report back to portfolio ministers on barriers to effective transition and suggested actions to address those barriers.”

@trib / @acidlabsstudios

Page 29: Digital transformation mostly isn't

How do you help a community at high

risk of injury through a significant life

change?(Some already have high incidences of traumatic physical and

psychological injury)

@trib / @acidlabsstudios

Page 31: Digital transformation mostly isn't

“No one knows how to leave -

everyone who is in has never

been out”

@trib / @acidlabsstudios

Page 32: Digital transformation mostly isn't

Photo by Ashim D’Silva on Unsplash

Since 2007, approximately 6,000members leave the ADF each year

@trib / @acidlabsstudios

Page 34: Digital transformation mostly isn't

© Commonwealth of Australia

http://images.defence.gov.au/20170618ran8095516_126.jpg

30average age on separation

with an average 7years of service

@trib / @acidlabsstudios

Page 35: Digital transformation mostly isn't

Army 61%Navy 23%

RAAF 16%

86% male 14% female© Commonwealth of Australia, Department of Defence

http://images.defence.gov.au/20170220adfa3448214_6818.jpg@trib / @acidlabsstudios

Page 37: Digital transformation mostly isn't

Townsville

Brisbane

Sydney

Melbourne

Canberra

160 engagements in 7 locations

Wagga Wagga

Wodonga

@trib / @acidlabsstudios

Page 38: Digital transformation mostly isn't

Photo by Thomas Martinsen on Unsplash

85 intercept interviews at Transition Seminars in

Canberra, Melbourne, and Townsville

50 participants in workshops focussed on transition in

Canberra, Melbourne, and Sydney

25 deep-dive interviews with individuals at various stages

of transition

including 8 interviews with recruits and trainees and

4 interviews with star-rank officers

@trib / @acidlabsstudios

Page 39: Digital transformation mostly isn't

Photo by Anna Dziubinska on Unsplash

responses400former members

33families

14support organisations

@trib / @acidlabsstudios

Page 40: Digital transformation mostly isn't

“I can’t honestly give a good example,

almost all the information given to me

about my transition was contradicted

later in the process which made things

very difficult to understand.”

@trib / @acidlabsstudios

Page 41: Digital transformation mostly isn't

“I had no options as I was medically

discharged and have been out on my

arse for nearly a year… still waiting for

DVA to do anything. I now have no job,

no life, nothing to look forward to and

no hope.”

@trib / @acidlabsstudios

Page 42: Digital transformation mostly isn't

“When I was in, I was told I was

valued, respected and needed. I

got sick and they couldn't wait to

get rid of me, then promptly forgot I

existed… I don't want to be bitter,

but it’s hard not to…”

@trib / @acidlabsstudios

Page 43: Digital transformation mostly isn't

Photo by Frank Marino on Unsplash

The current one size

fits all approach

does not encourage

members to engage

with the system and

seek out the support

and information they

need.

@trib / @acidlabsstudios

Page 44: Digital transformation mostly isn't

– Mike Monteiro, A Designer’s Code of Ethics

“To know whether you are properly

solving those problems you need to

meet the people who are having

them.”

@trib / @acidlabsstudios

Page 45: Digital transformation mostly isn't

Let’s call it “transformation”

@trib / @acidlabsstudios

Page 46: Digital transformation mostly isn't

Don’tstopbelievin'