@trib / @acidlabsstudios

@trib / @acidlabsstudios

Me, 20 years and 1½ careers ago

“Fuck the users. They’ve got no idea

what they need.”

@trib / @acidlabsstudios

@trib / @acidlabsstudios

Consider me to be a warning to you

@trib / @acidlabsstudios

(Another) warning:

This talk shamelessly and lovingly steals from

several attendees’ work.

Gratuitous (and perhaps excessive) use of

pop-culture references ahead.

@trib / @acidlabsstudios

– Too many expensive consultants (paraphrased)

“Digital transformation will

revolutionise business.”

@trib / @acidlabsstudios

so opinion

much digital

wow

very transformation

@trib / @acidlabsstudios

The square

of despairIn

appro

priate

gove

rnance

Ina

pp

rop

riate

IT

Inappropriate procurement

Inappropriate funding

Paul Shetler, paulshetler.com

@trib / @acidlabsstudios

Something’s missing…@trib / @acidlabsstudios

Where are the people?

Darron Birgenheier

Cow skull on Route A-2 in Big Valley, California

CC BY-SA 2.0

@trib / @acidlabsstudios

Let’s have a go at

updating that square…

@trib / @acidlabsstudios

The PENTAGON

of PAIN!

@trib / @acidlabsstudios

Sorry…

@trib / @acidlabsstudios

The pentagon

of pain

Inappropriate (or absent) design

@trib / @acidlabsstudios

@trib / @acidlabsstudios

“Digital” attains religion

status

@trib / @acidlabsstudios

Magical thinking

@trib / @acidlabsstudios

@trib / @acidlabsstudios

@trib / @acidlabsstudios

@trib / @acidlabsstudios

How might we?

@trib / @acidlabsstudios

Like, totes obvs

Thanks, Leisa @trib / @acidlabsstudios

@trib / @acidlabsstudios

Sha-ron!

Sha-ron!

Sha-ron!

@trib / @acidlabsstudios

@trib / @acidlabsstudios

Notes from a

recent project…

@trib / @acidlabsstudios

“To facilitate improved transition from the ADF to civilian life Defence and DVA will establish a taskforce to report back to portfolio ministers on barriers to effective transition and suggested actions to address those barriers.”

@trib / @acidlabsstudios

How do you help a community at high

risk of injury through a significant life

change?(Some already have high incidences of traumatic physical and

psychological injury)

@trib / @acidlabsstudios

What we already knew

Photo by João Silas on Unsplash

@trib / @acidlabsstudios

“No one knows how to leave -

everyone who is in has never

been out”

@trib / @acidlabsstudios

Photo by Ashim D’Silva on Unsplash

Since 2007, approximately 6,000members leave the ADF each year

@trib / @acidlabsstudios

Photo by Verne Ho on Unsplash

56%voluntary

13%medical

11%involuntary

@trib / @acidlabsstudios

© Commonwealth of Australia

http://images.defence.gov.au/20170618ran8095516_126.jpg

30average age on separation

with an average 7years of service

@trib / @acidlabsstudios

Army 61%Navy 23%

RAAF 16%

86% male 14% female© Commonwealth of Australia, Department of Defence

http://images.defence.gov.au/20170220adfa3448214_6818.jpg@trib / @acidlabsstudios

What we did

Photo by rawpixel.com on Unsplash@trib / @acidlabsstudios

Townsville

Brisbane

Sydney

Melbourne

Canberra

160 engagements in 7 locations

Wagga Wagga

Wodonga

@trib / @acidlabsstudios

Photo by Thomas Martinsen on Unsplash

85 intercept interviews at Transition Seminars in

Canberra, Melbourne, and Townsville

50 participants in workshops focussed on transition in

Canberra, Melbourne, and Sydney

25 deep-dive interviews with individuals at various stages

of transition

including 8 interviews with recruits and trainees and

4 interviews with star-rank officers

@trib / @acidlabsstudios

Photo by Anna Dziubinska on Unsplash

responses400former members

33families

14support organisations

@trib / @acidlabsstudios

“I can’t honestly give a good example,

almost all the information given to me

about my transition was contradicted

later in the process which made things

very difficult to understand.”

@trib / @acidlabsstudios

“I had no options as I was medically

discharged and have been out on my

arse for nearly a year… still waiting for

DVA to do anything. I now have no job,

no life, nothing to look forward to and

no hope.”

@trib / @acidlabsstudios

“When I was in, I was told I was

valued, respected and needed. I

got sick and they couldn't wait to

get rid of me, then promptly forgot I

existed… I don't want to be bitter,

but it’s hard not to…”

@trib / @acidlabsstudios

Photo by Frank Marino on Unsplash

The current one size

fits all approach

does not encourage

members to engage

with the system and

seek out the support

and information they

need.

@trib / @acidlabsstudios

– Mike Monteiro, A Designer’s Code of Ethics

“To know whether you are properly

solving those problems you need to

meet the people who are having

them.”

@trib / @acidlabsstudios

Let’s call it “transformation”

@trib / @acidlabsstudios

Don’tstopbelievin'