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Designing with Immigrants:When emotions run high
Mariana SalgadoHelena Sustar
Michail Galanakis
Arki Research group
Encore research group
Department of Media/
Department of Design
Aalto University
Department of Geography
Helsinki University
21.04.2015EAD Conference. Paris. France
While design researchers have started to understand the impact the phenomenon of immigration has in their fields,the actual input of immigrants in setting any design agenda is marginal. By engaging immigrants in design processes, we emphasise our responsibility as designers for social inclusion.
How to engage immigrants in
participatory design research?
Comparative analysis
1
MIGRATION STORIES FROM EAST HELSINKI: OUR CITY
A series of workshops and other events in which different
immigrant communities were explicitly invited to take
part in the design process.
Participants in the workshop: 15 women who knew each other well. Food! an integral part of the workshop’s planning and realization.
Using props (cards) made participants’ life stories
easier to narrate/express/write/
visualize.
Participants have to think of a favourite object before the interview, an object evocative of the person’s home country. Telling the story about
the object selected served as an icebreaker.
MIGRATION JOURNEYS TO HELSINKI: STANDING IN SOMEONE’S SHOES
Immigrant customer journey in the early stage of integration in Finland
The study revolved around four themes: experiences before moving to the country,
experiences upon arrival, interaction with services, and integration.
Seven immigrants (two men and five women) were interviewed
How they were using services related to their move and how they felt about those services?
Analysis
2
We wanted to compare the
techniques applied while we
worked with our participants
and our own experiences
We went through the
activities together, we
listened to our
recordings and diaries
from these encounters
Discussion
3
A jolly atmosphere was the result of more than just
sticking to specific techniques, and that in itself
afforded rich data.
In both cases, strong emotions were triggered due to several factors: the
visualisations, the relationships amongst participants, the overall atmosphere, the
open-ended nature of the questions, and the content of the discussion, namely
migration stories.
While the techniques and context of our fieldwork
encouraged reflection on the personal lives of participants,
we are not sure how to utilise these reflections for the
benefit of the participants themselves. We do know,
however, how to use these reflections as input in the design
process
Emotions, even when they are controversial, are
unavoidable. As design researchers we must look into
other fields to learn how to deal with, and report on
emotions, rather than to “push them under the
carpet”.
Participatory design activities are particularly useful in
interactions with immigrants because they are largely visual,
rather than language based. Non-language communication is a
key not only because participants are communicating in a
language that is not their own, but also because of the
emotional nature of the issue of immigration.
Paying attention to issues of trust, empathy, personal and professional relationships and ethics are key to enriching design
visions.
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Twitter: @salgado
Blog:
http://pinatasdigitales.wordpress.com/
Arki blog:
http://arki.mlog.taik.fi/
Slideshare:
http://www.slideshare.net/marianasalgado
Thank you!Mercí!
http://www.slideshare.net/mariana.salgado
Pictures in this presentation are part of the two projects presented here.
