DESIGN IS CULTURE Panel Discussion: “Designing within a healthcare system: challenges and strategies” HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry

SOME MIGHT SAY our healthcare systems are complex

“Your  New  Health  Care  System”,  U.S.  Joint  Economic  Commi=ee,  Republican  Staff  

DESIGN ♥  HEALTHCARE a whole lotta wicked problems (job security!)

Kaiser  Permanente  InnovaFon  Consultancy  

OOPS, I ACCIDENTALLY BROKE YOUR STRATEGY what designers do bumps up against organizational strategy and culture so let’s be intentional (er, strategic) about our impact in that space

ORGANIZATIONAL CULTURE is for the grown-ups

Herman  Miller’s  Office  Cubicle  (source:  Ge=y  Images)  

ORGANIZATIONAL CULTURE “the way things are done around here”

                                         

ARTEFACTS

                         

VALUES

UNDERLYING ASSUMPTIONS

“OrganizaFonal  culture  and  quality  of  healthcare,”  HTO  Davies  et  al.  

ORGANIZATIONAL CULTURE “the way things are done around here”

ARTEFACTS VALUES

UNDERLYING ASSUMPTIONS

ORGANIZATIONAL CULTURE in healthcare systems

ORGANIZATIONAL CULTURE in healthcare systems

ARTEFACTS VALUES

UNDERLYING ASSUMPTIONS

ORGANIZATIONAL CULTURE in healthcare systems

ARTEFACTS VALUES

UNDERLYING ASSUMPTIONS

ORGANIZATIONAL CULTURE in healthcare systems

ARTEFACTS VALUES

UNDERLYING ASSUMPTIONS

CHANGE IS GONNA COME from within or without, by carrot or by stick

DESIGN IS CULTURE

Expressed by

Using non-verbal modelling media Visual thinking and visualization

Visual

Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking

Design Values

Generative, solutions-focused, optimistic

Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting

Empathic

Reflective

Integrative thinking

Collaborative

Talking to and listening to people Understanding the experiences of people

Self awareness, evaluation, learning

Systems thinking Synthesis and sensemaking Employing abductive reasoning Informed Intuition

Interdisciplinary Co-creative Inclusive and participatory

Expressed by

Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking

Design Values

Generative, solutions-focused, optimistic

Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting

Empathic

Reflective

Integrative thinking Systems thinking

Talking to and listening to people Understanding the experiences of people

Self awareness, evaluation, learning

Synthesis and sensemaking Employing abductive reasoning Informed Intuition

Collaborative Interdisciplinary Co-creative Inclusive and participatory

Using non-verbal modelling media Visual thinking and visualization

Visual

DESIGN CHANGES CULTURE emphasizing embodied interactions

DESIGN CHANGES CULTURE inspiring meaningful action

DESIGN CHANGES CULTURE building shared understanding

DESIGN CHANGES CULTURE making an argument for how we might live

DESIGN CHANGES CULTURE

ARTEFACTS VALUES

UNDERLYING ASSUMPTIONS

co-creation with stakeholders

listening to end users

divergent thinking

visualization and visual thinking

informed intuition

rapid prototyping

inclusivity and participation

learning by doing and failing faster

generative research

interdisciplinarity

connecting dots

making the invisible visible

DESIGN IS CULTURE Panel Discussion: “Designing within a healthcare system: challenges and strategies” HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry

Thanks!