COMMUNICATION

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Contents What is Communication Process of Communication Types of Communication Barriers of Communication Tools of Effective Communication

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What Is Communication?It is a process of exchanging: Information Ideas Thoughts Feelings EmotionsThrough: Speech Signals Writing Behavior

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ProCESS Of communication

Sender

Channel

Receiver

Feedback

Channel

Encoding

Decoding

MessageNoise

Barrier

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types Of communication Verbal

Oral Written

Nonverbal Appearence ( Speaker, Surroundings) Body Language Sounds

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barriers Of communication

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• 1. Physical barriers• 2. Perceptual barriers

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• 3. Emotional barriers • 4. Cultural barriers

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• 5. Language barriers • 6. Gender barriers

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7. Interpersonal barriers

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Overcoming barriers Of communication

Taking the receiver more seriously Crystal clear message Delivering messages skilfully Focusing on the receiver Using multiple channels Ensuring appropriate feedback Be aware of your own state of

mind/emotions/attitude

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Tools of effective communicationBe BriefMannersUsing “I”Be PositiveGood listenerSpice up your wordsClarityPronunciation

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ANY

QUESTIONS