Subtitle

COUNTER Workshop

Counting Online Usage of NeTworked Electronic Resources

Standard for consistent reporting of usage data across platforms and format types

An international initiative, launched March 2002 Regularly updated Now on Release 4 of the COUNTER Code of Practice for e-

Resources

Introduction to COUNTER

Diagnose access problems

Inform decisions

Create metrics (e.g. cost per use)

ARL reports

How do libraries use COUNTER?

Image: Cool-math.co.uk

JR1 = Number of successful full-text article requests by month and journal

JR5 = Number of successful full-text article requests by year of publication and journal

DB1 = Total searches, result clicks and record views by month and database

BR1 = Number of successful title requests by month and title

BR2 = Number of successful section requests by month and title

COUNTER: Access Reports

JR2 = Access denied to full-text articles by month, journal, and category

DB2 = Access denied by month, database and category

BR3 = Access denied to content items by month, title and category

BR4 = Access denied to content items by month, platform, and category

COUNTER: Turnaway Reports

COUNTER reports up close

https://www.flickr.com/photos/tallchris/14288135

Number of successful full-text article requests by month & title

Journal Report 1 (JR1)

Number of successful title requests by month & title

Book Report 1 (BR1)

Number of successful section requests by month & title

Book Report 2 (BR2)

Total Searches, Result Clicks, and Record Views by Month and Database

Database Report 1 (DB1)

Full stats collected twice a year Half-year report (Jan-June) collected in July/Aug Full year report (Jan-Dec) collected in Jan/Feb Stored on Library site for self-service use

Custom stats run on request Email Zhongren Lin and Angela Sidman Sent directly to requestor

COUNTER at Yale

Yale’s Usage Statistics Website

http://www.library.yale.edu/ecollections/access/usagereports.html

Consider parameters What report am I reviewing? What date range is covered?

Working with COUNTER data

Gale DB1 2014

Gale BR2 2014

Consider parameters What report am I reviewing? What date range is covered?

Look for patternsAre there any outliers in these numbers?

Working with COUNTER data

Patterns and Outliers

Jan-2014

Feb-2014

Mar-2014

Apr-2014

May-2014

Jun-2014

Jul-2014

Aug-2014

Sep-2014

Oct-2014

Nov-2014

Dec-2014

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

Project MUSE

Project MUSE (BR2)

Sect

ion R

equest

s

Fairly typical pattern for an academic calendar

Patterns and Outliers

Patterns and Outliers

With the September 2013 usage spike filtered out

Interrogate the numbers

JR2: Access Denied to Full-text Articlesby Month, Journal and Category

Journal Report 2 (R4)                            Yale University                            Period covered by Report:                            2013-01-01 to 2013-12-31                            Date run:                            2015-03-02                            

Journal Access Denied CategoryReporting Period Total Jan-2013 Feb-2013 Mar-2013 Apr-2013 May-2013 Jun-2013 Jul-2013 Aug-2013 Sep-2013 Oct-2013 Nov-2013 Dec-2013

Journal of Employment CounselingAccess denied: content item not licenced 0 0 0 0 0 0 0 0 0 1 0 1

Journal of Engineering EducationAccess denied: content item not licenced 33 0 2 2 0 1 2 13 2 5 2 2 2

Journal of Evidence‐Based MedicineAccess denied: content item not licenced 34 0 0 5 5 7 3 12 0 0 0 1 1

Journal of Flood Risk ManagementAccess denied: content item not licenced 16634 1 0 2 3 1 16615 0 6 4 2 0 0

Consider parameters What report am I reviewing? What date range is covered?

Look for patternsAre there any outliers in these numbers?

Contextualize the data Bring in price information Consider outside events like security breaches or platform

changes Look for meaningful comparisons with a similar product

Working with COUNTER data

Cost-per-use example

Data from different COUNTER reportsDatabases                  

 2011/12 cost 2011 usage (projected*) Year 1 cost/use 2012/13 cost 2012 usage Year 2 cost/use

2013/14 cost2013 usage

Year 3 cost/useTotal Searches Run $15,720 252 $62.38 $16,349 413 $39.59 $17,003 238 $71.44Total Sessions $15,720 82 $191.71 $16,349 66 $247.71 $17,003 605 $28.10                   Books                  

 2011/12 cost 2011 usage (projected*) Year 1 cost/use 2012/13 cost 2012 usage Year 2 cost/use

2013/14 cost2013 (projected**) Year 3 cost/use

Successful section requests $15,720 665 $23.64 $16,349 336 $48.66 $17,003 14 $1,214.50

*We only have 2011 usage data for both books and databases for August through December; I’ve projected it out for the entire year.*We only have 2013 usage data for books for January through August; I’ve projected it out for the entire year. Projections done

for partial-year data

Don’t study numbers in a vacuum

Jan-2014

Feb-2014

Mar-2014

Apr-2014

May-2014

Jun-2014

Jul -2014

Aug-2014

Sep-2014

Oct-2014

Nov-2014

Dec-2014

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

Project MUSE & ACLS Humanities

Project MUSE (BR2)ACLS (BR2)

Sect

ion R

equest

s

Beyond COUNTER…

Counts every time a Yale user checks out a book.

WHO: User status is recorded (Undergrad, Grad, Faculty)

WHEN: Date & time of transaction

CIRCULATION

Counts every time a Yale user accesses a book (BR1) or a section(BR2).

WHO: User is from Yale (on campus or on VPN)

WHEN: Monthly and annual totals

COUNTER (BR1 / BR2)

Books: COUNTER & CIRCULATION

COUNTER & CIRCULATION Reports

Jan-2014

Feb-2014

Mar-2014

Apr-2014

May-2014

Jun-2014

Jul-2014

Aug-2014

Sep-2014

Oct-2014

Nov-2014

Dec-2014

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

Project MUSE

Project MUSE (BR2)

Sect

ion R

equest

s

Jan-2014

Feb-2014

Mar-2014

Apr-2014

May-2014

Jun-2014

Jul-2014

Aug-2014

Sep-2014

Oct-2014

Nov-2014

Dec-2014

0

1,000

2,000

3,000

4,000

5,000

6,000

Bass Library Circulation

FacultyGraduateUndergraduate

TR

AN

SA

CTIO

NS

Vendors offer other statistics in addition to COUNTER reports.

Beyond COUNTER…

2009 2010 2011 2012 2013 20140

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

Ebrary - COUNTER BR2

Ebrary - COUNTER BR2

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 20140

200,000

400,000

600,000

800,000

1,000,000

1,200,000

Ebrary - Pages Viewed

Ebrary - Pages Viewed

1/1/

2013

2/1/

2013

3/1/

2013

4/1/

2013

5/1/

2013

6/1/

2013

7/1/

2013

8/1/

2013

9/1/

2013

10/1

/201

3

11/1

/201

3

12/1

/201

30

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

Naxos - 2013

Tracks Played Logins

Recordings Naxos Music Library Music Online

(Alexander Street Press)

American Song Classical Music Library Contemporary World

Music Smithsonian Global

Sound

Beyond COUNTER…Vendors with content offering is not currently compatible with COUNTER initiative.

Video Digital Theatre

Plus Lynda.com Met Opera on

Demand Naxos Video

Library Theatre in Video

Beyond COUNTER…Vendors with content offering is not currently compatible with COUNTER initiative.

Jan-

13

Feb-

13

Mar

-13

Apr-1

3

May

-13

Jun-

13

Jul-1

3

Aug-1

3

Sep-

13

Oct-1

3

Nov-1

3

Dec-1

3

Jan-

14

Feb-

14

Mar

-14

Apr-1

4

May

-14

Jun-

14

Jul-1

4

Aug-1

4

Sep-

14

Oct-1

4

Nov-1

4

Dec-1

40

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

Lynda.com

Views Distinct Videos Viewed Accounts

Image Resources ARTstor

Beyond COUNTER…

2009 2010 2011 2012 2013 20140

50000

100000

150000

200000

250000

300000

350000

400000

ARTStor Events

Events

2009 2010 2011 2012 2013 20140

5000

10000

15000

20000

ARTStor Sessions

Sessions

Consider parameters What report am I reviewing? What date range is covered?

Look for patternsAre there any outliers in these numbers?

Contextualize the data Bring in price information. Consider outside events like security breaches or platform changes. Look for meaningful comparisons with a similar product.

Ask questionsCan’t explain it? Ask for an explanation.

COUNTER Report Analysis Checklist

Julie LindenAngela SidmanSarah Tudesco

Thank You