PORTFOLIO  

SATU  MIETTINEN  

1)Picture  on  the  right:  Mie<nen,  Satu  and  Koivisto,  Mikko  (Eds.):  Designing  Services  with  InnovaHve  Methods.  PublicaHon  series  University  of  Art  and  Design  Helsinki  B  93.  Kuopio  Academy  of  Design.  Taitemia  PublicaHon  Series  33.  Otava.  Keuruu.  2009  

Service  Design  for  Elderly:    New  ways  of  service  producHon  2010-­‐2013  •  Working  as  Research  Director  in  a  research  

project  funded  by  TEKES  (Finnish  Funding  Agency  for  InnovaHon  and  Technology)  

•  Project  goals  are:  a)  Create  new  services/service  producHon  

models  to  support  independed  living  of  the  elderly  and  the  handicapped  elderly  

b)  Create  new  services/service  producHon  models  for  hospital  rehabilitaHon  of  the  elderly  

c)  Create  new  services/service  producHon  models  for  elderly  living  at  hospitals  

•  Project  partners:  the  Finnish  AssociaHon  of  Regional  AuthoriHes,  Kuopio  University  Hospital,  the  City  of  Kuopio,  Kuopio  Evangelical  Lutheran  Parish,  the  AssociaHon  of  Kuopio  Handicapped,  Alina  HoivaHimi  Oy  

1)Picture above: Co-production of Services with the elderly at Viretori

Developing    new  services  for  diabetes  paHents  at  Cape  Peninsula  University  of  Technology  

INDEHELA (Informatics Development for Health in Africa), www.uku.fi/indehela, is a long term North-South-South partnership in research, development and education to improve healthcare services in Africa through the development of appropriate organizational information systems.

Goals of the service design workshop at the Cape Peninsula University of in February 2010 were to teach service design methods, participate the users in the service development and develop new solution for home-based care of type two diabetes. 1) Picture above: Sofia, Muniba and Anton working with

community mapping

SERVICE  DESIGN  NETWORK  CONFERENCE  AMSTERDAM  24.-­‐26.11.298:  GET  WELL  SOON  WORKSHOP  Workshop  leaders:  Kuopio  Academy  of  Design,  Finland  and  thinkpublic,  UK  Target  group:  industry,  Service  Designers  and  those  interested  deepening  their  knowledge  in  this  field  short  descripWon:  This  Workshop  focuses  on  new  ways  to  design  health/public  services.  We’ll  engage  the  workshop  parWcipants  in  co-­‐creaWon  process  where  they  and  their  services  will  get  beZer!  Workshop  aimes:  Understanding  of  the  complex  issues  to  be  considered  when  designing  health  service,  to  get  parWcipants  designing  innovaWve  soluWons  to  individuals'  needs  outside  exisWng  health  services  and  to  design  imaginaWve  new  soluWons  to  key  social  challenges  Workshop  methods:  User  centered  design  methods  (co-­‐creaWon,  personas)  PHOTOS  OF  THE  WORKSHOP:  hZp://www.flickr.com/thinkpublic    

Paul  Thurston  thinkpublic  

Ivo  Gormley  thinkpublic    

Satu  Mieanen  Kuopio  Academy  of  Design    Mikko  Koivisto  Ego  Beta  

SDN Workshop 2008: Get Well Soon, Health and Wellbeing thinkpublic / Kuopio Academy of Design

EXPERIENCING  WELL-­‐BEING:  NEW  SERVICE  PLATFORMS  AND  USER  INTERFACES  FOR  LEISURE  AND  WELL-­‐BEING  2008-­‐2010  

Working  as  a  Principal  InvesHgator  in  a  research  project  funded  by  TEKES  (Finnish  Funding  Agency  for  InnovaHon  and  Technology)  

Project  goals  are:  a) Create  new  service  pla^orms  and  user  interface  concepts  that  uHlize  well-­‐being  technology  b) Create  a  product  development  model  using  service  design  c) Produce  technological  soluHons  for  accessible  leisure  and  tourism  

Project  partners:  NOKIA  Oyj,  VTT,  HUDLE  Oy,  Kuopio  InnovaHon,    Finnish  AssociaHon  for  RehabilitaHon  (FARR)  

1) Upper  picture:  Co-­‐creaHon  workshop  with  users  for  developing  Children’s  wellbeing  services  and  products  for  FARR  2) Lower  picture:  Cartoon  of  using  my  service  fellow  (hap://www.myservicefellow.com/)  for  improving  healthcare  services  at  Viretori.  Cartoon  Reeaa  Kerola.  

EXPERIENCING  WELL-­‐BEING:  NEW  SERVICE  PLATFORMS  AND  USER  INTERFACES  FOR  LEISURE  AND  WELL-­‐BEING  2008-­‐2010  

•  FacilitaHng  NOKIA  workshop  at  Bagalore  satellite  studio  in  India  

•  Teaching  design  based  scenario  work  and  future  studies  methods  

•  Fieldwork  

1)  Upper  and  lower  leb  pictures  from  the  fieldwork  2)  Lower  right  picture  from  the  class    

HITAUS  -­‐    service  design  project  with    Nilsiä  community  and  Tahkovuori  OY  

•   Member    of  the  project  steering  group  •   Supervising  the  service  concepHng  and  experience  prototyping  •   http://www.tahko.com/sees/  

1)  Scenario  picture  for  Tahko/  Louhos-­‐arena    service  experience  

CADIP  WORKSHOP,  Centro  Avanzado  de  Diseño  e  Innovación  de  Productos,  Universidad  Metropolitana  de  Chile  2008  

Lectures  and  consultancy  of  the    CAPID  Chimparongo  product  design  and  innovaHon  project  

-­‐ Project  start-­‐up  workshop  with  CADIP  team  in    Chimbarongo  (SME  companies  working  with  willow  producHon)  -­‐ Lectures  at  UTEM  -­‐ Project  co-­‐operaHon  on  the  development  of  mobile  learning  pla^orm  

Link:  hap://www.cadip.cl/  

1)  Pictures  from  Chimbarongo  fieldwork  visit  

DESIGNING  THE  CREATIVE  TOURISM  EXPERIENCE  -­‐  A  SERVICE  DESIGN  PROCESS  WITH  THE  NAMIBIAN  CRAFTS  PEOPLE  

Doctoral  Thesis  at  the  University  of  Art  and  Design,  Helsinki  in  2007  

1)  Figure  from  doctoral  thesis  work  

NOKIA  ONLY  PLANET  &    AFRICAN  DESIGN  INSTITUTE  2007  

-­‐   Consultancy  in  the  co-­‐ordinaHon  of  Nokia  Only  Planet  Namibia  -­‐ Preliminary  research  and  consept  design  for  Nokia  African  Design  InsHtute  project  -­‐ Link:  hZp://onlyplanet.nokia.com/php/public/  

1)  Pictures  from  Only  Planet  Namibia  workshop  

POTENTIALS-­‐PROJECTS  1  &  2,  WORLD  DESIGN  RESEARCH  GROUP  AT  THE  UNIVERSITY  OF  ART  AND  DESIGN  HELSINKI  2006-­‐2007  

Project  co-­‐ordinaHon  for  PotenHals-­‐  Design  in  the  Field  and    Design  Your  AcHon  projects  

-­‐   Social  design  research  projects  focusing  onpracHcal  product  development  projects  with  arHsans  and  design  policy  development  work  in  developing  contries  -­‐   PotenHals  team  is  internaHonal  including  members  from:  Finland,  Colombia,  Indonesia,  Mexico,  Brazil  and  Namibia.  Team  has  exhibiHons  in  Finland  and  Namibia,  2  publicaHons    and  several  workshops.  Goal  of  the  project  is  to  develop  theory  and  tools  for  social  design  

1)  Pictures  from  PotenHals  1  &  2  exhibiHons  

PAMBILI  ASSOCIATION  NAMIBIA  2005-­‐2007  

Establishing  Pambili  AssociaHon  with  Melanie  Harteveld  Becker.  Pambili  AssociaHon  promotes  Namibian  Crab  Design  and  MarkeHng  -­‐   Working  as  a  markeHng  director  -­‐   PromoHon  of  Namibian  crabs  products  at  FORMA  and  HABITARE  tradefairs  in  Finland  -­‐   Designing  a  webshop  for  the  Pambili  products  together  with  Designvector  ky  -­‐   Product  development  workshops  in  KaHma  Mulilo  with  woodcarvers  and  basketweavers  as  well  as  Ibenstein  felters  -­‐   Crabs  policy  process  for  the  City  of  Windhoek  

1) Upper  leb  picture:  Pambili  collecHon  for  Forma  trade  fair  2) Other  pictures:  Basket  weaving  and  woodcarving  workshop  in  KaHma  Mulilo  

AZERBAIJAN  CULTURAL  HERITAGE  SUPPORT  PROJECT  2004  

-­‐ Working  as  a  consultant  in  a  Cultural  Heritage  Support  -­‐ Working  with  Sheki  ArHsan  AssociaHon  with  product  development  -­‐   MarkeHng  Sheki  Crabs  products  at  FORMA  tradefairs,  exhibiHons,  through  webshop  and  through  sales  visits  to  retailers  

Link:  hZp://web.worldbank.org/external/projects/main?menuPK=228443&theSitePK=40941&pagePK=233757&piPK=233763&Supplierid=11954  

1)  Picture  on  the  right  side:  Hand  weaving  of  a  knoaed  silk  carpet  

2)  Picture  on  the  leb  side:  Silk  scarves  developed  during  the  project  

CRAFTS  ROUTE,  EASTERN  FINLAND  2003-­‐2005    

Working  as  a  project  manager  for  the  South  Ostrobothnian  Crabs  AssociaHon  -­‐   Designing  a  crabs  travel  route  for  the  region  -­‐   Producing  funcHonal  souvenir  products  with  desiner  arHsan  partnership  -­‐   Organising  training  -­‐   Working  with  crabs  and  tourism  promoHon  Link:  hZp://www.taitoep.net/  

1) Upper  picture:  Crabs  Route  developed  during  the  project  2) Lower  pictures:  Crabs  shop  and  linen  paaern  developed  during  the  project  

EUROTEX-­‐  PROJECT,  LAPLAND  1997-­‐1999  Working  as  a  project  co-­‐ordinator  for    the  Lappish  Crams  AssociaWon  in    European  Union  pilot  projects  for    Cultural  development  and  InnovaWon  

-­‐ Developing  products  for  texWle  tourists  -­‐   Working  with  arWsans’  skills  assessment  and  development  -­‐   Working  with  promoWon  of  texWle  tourism  

-­‐ Links:  hZp://www.taitolappi.fi/  hZp://www.atlas-­‐euro.org/pages/content/pgeurotex.htm  hZp://ec.europa.eu/regional_policy/innovaWon/innovaWng/culture/081.htm  

1)  Picture  on  the  right  side:  Kaija  Palao’s  ateljee,    a  Lappish  crabman  involved  in  the  project  

2)  Picture  on  the  leb  side:  Scenary  from  Lemmenjoki