RESUME

Rakib HusainAddress : 1/238, old Mahabalipuram road (OMR), Semmencherry, Chennai 600119.CONTACT NO : +91 9844805083E-mail Address : rakibkhan12345@gmail.com : rakibhusain@rocketmail.com

CAREER OBJECTIVE

To contribute earnestly to the employer with all my capabilities and become an integral part of The company and its family to keep enhancing my skills and capabilities and channelize them Towards betterment of my career and company progress.

WORK EXPERIENCEKohinoor Asiana Hotel, Chennai (Five star deluxe) from July – 2015 to till now. Designation: Duty Manager.

Heading the front office department and reporting to Front Office Manager of the Hotel. Formulate duty roster for the entire team on regular basis.

Analyze, investigate, and resolve guest complaints. Keeping track on all the V.I.P guest check in/check out Managing lobby for guest query, request and complaint. Being a night manager taking RFID round for entire hotel. Keeping full knowledge about the function of the day and other internal activity in the

hotel. Ensure guest transportation is running smoothly. Created a work environment that promoted teamwork, recognition, mutual respect and

employee satisfaction. Performed all front office duties when necessary. Scheduled employees based on volume, demand patterns and scheduled group travel

arrangements. Performed quality control audits and ensured hotel credit policies were enforced. Planned and coordinated hotel housing activities by working closely with Sales, Catering,

Housekeeping and other departments. Ensure that all accounting transaction and cash handling procedures are in compliance. Ensure that guest data and management reporting is processed efficiently and

accurately while maintaining proper security standards. Relive front office departments for breaks/lunches.

Radha Regent Hotel, Bangalore (Four star deluxe) March – 2013 to July 2015. Designation: Duty Manager.

Snapshots of Job profile - Handling Online booking portals, rates, room allotments and keeping track of

competition Ensuring guests receive warm attention and personal recognition from front office. Maintain information on prices, rates, special packages, programs, etc, while ensuring

all staffs are trained in all areas. Monitoring departmental costs to ensure performance against budget. Keeping track of room reservations on daily basis. Making daily and monthly reports. Doing auditing on travel desk vendors bills. Monitoring full front office department in the absence of FOM.

Designation: Front office Executive.

Snapshots of Job profile - Gained knowledge in IDS. Taking check- in/check - out. Handling group arrivals, cashiering, night auditing. Co-ordinate with related

departments to ensure guest requirement had filled up. Smooth operations. Plan and conduct training sessions. Planning for the group arrivals and making sure that the front office operation is

running smooth. Prepared front office activity reports for review. Participated in formulating selling strategies and rate structures.

Lemon Tree Hotel Kaushambi Ghaziabad (Delhi NCR) (Nov – 2011 to March – 2013)

Designation: Guest Service Associate.

Snapshots of Job profile -

Taking care of guest requests, complaints and maintaining the guest history. Taking care of reservations, Inter Office Communication, room allocation, billing

procedure and check-in and check-out of a guest. Updating C forms and keeping track of Visa details. Making reservation, cross sell up-sell, retention, GSTS, room allocation early check-in,

late check-out reports etc. Call handling internal and external. To give satisfactions throw my work to my seniors.

ACADEMIC ACADEMIC RECORDS

Completed 3 year Degree in Bsc Hotel Management (2011). Intermediate (10+2) from G.I.C Rampur U.P (2008).

SOFTWARE SKILLS

Operating System: Windows, 98, XP, window 7 window 8, P.M.S., P.O.S., IDS, Protel, WIN HMS, Word, Excel, PowerPoint

HOBBIES

Listening to Music & Watching Movies.

PERSONAL PROFILE

Blood Group A+Height 5.11 ft.Father's Name Navi HusainLanguages Known English, (Speak, Read and Write)

Hindi (Speak, Read and Write)

Rakib Husain Date-