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Professionalism & Work EthicTIPS FOR SUCCESS IN THE WORKPLACE
Sponsored in part by the Workforce Development Agency, State of Michigan, Michigan Works!, through your local Workforce Development Board and Muskegon County Board of Commissioners. Auxiliary aids and services are available upon request to individuals with disabilities EEO/ADA/Employer/Programs - TTY# - 711.
Professionalismis a determined effort by
everyone in the workplace to give their best each and every day.
“Businesses of all sizes rely on credibility,
confidence and reputationto survive, and their people are
part of that impression.”
Professionalism & Workplace Savvyby Erica Feigenbaum, Demand Media
Path to Professionalism
Punctuality and Attendance
Communication
Presentation and Appearance
Competence and Initiative
Respect
“80% of success in life is just showing up.”- Woody Allen
One of the most important qualities an employee
can display is dependability
The main factor in being dependable is attendance
Attendance is usually the top priority when it
comes to an employee's performance and is
necessary for continued professional growth
Problems of Poor Attendance
Company
Drop in productivity
Staff
Extra work for others
Financial
Cost of temporary replacement
When one staff member has
consistently poor attendance, it
affects all areas of their business:
Punctuality
If you arrive 5 minutes late and leave 5 minutes early every day, you have stolen 30 hours of work time from your employer in one year.
Punctuality Tips
Be at your workstation when the business day starts.
Be clear on time allotted for lunch and breaks.
Don’t pack up until the work day is over.
Oral Communication
Be clear and concise
Think before you speak
Be positive instead of negative
Reflect on your conversations
Ask open ended questions: How, what, why
21st Century Communication
Use proper grammar
Carefully proofread, edit, spell-check
Rethink your response before you send
Don’t use email if the subject needs a face-to-face conversation
Nonverbal Communication
Eye contact
Facial expression
Personal space
Appearance
Posture
Gestures
Voice tone/inflection
Timing
Communication Don’ts
Gossip
Flirt
Discuss politics, religion, or personal problems
Complain about your job, coworkers, or supervisor
Criticize or insult your coworkers or supervisor
Presentation
Perception matters
Presentation is equally important as attendance and punctuality
You are only given a very short time to make a first impression
Appearance Professional Neat, clean
Well-groomed
Proper hygiene
Company dress code
Health and safety standards
Competence
Perform job duties in an efficient and proficient manner
Possess the skills and knowledge to do the job well Be a “paid expert”
Keep skills current
Initiative
Do what needs to be done without being told
Complete all job duties promptly and professionally
Take action and ownership
Help others or take on extra projects when possible
InitiativeUse critical thinking and problem solving skills:
Ask what the problem is
Analyze it
Explore all possible solutions
List solutions from best to worst
Select the best solution
Evaluate the solution
Rewards of taking Initiative
Knowledge of your company and the market it serves
Increased value as an employee
Enhanced independence
More career advancement opportunities
A more meaningful and fulfilling work experience
Respectis the foundation of workplace success with managers,
coworkers, and customers
Consideration for self and others
Value of people’s differences
Understanding conflicting points of view
Respectful Workplace Behaviors
Get to know your coworkers
Be courteous
Encourage coworkers to express opinions and ideas
Listen to other’s viewpoints
Ask for advice and help
Be honest
Use integrity Steer clear of gossip Avoid getting into fights and
arguments Follow workplace standards Be a source of positivity and
encouragement Share credit when deserved
Work Ethics
RESPONSIBILITY
How you work
Amount of work done
Punctuality
Best effort
Responsibility for results
QUALITY
More than the bare minimum
Produce great work
Consequences of Unethical Behavior
Incarceration
Job loss
Loss of professional license Ex: Physician, social worker
Limited employment options
Legal fees/fines
Loss of respect and trust from others
Guilt, depression, and anxiety
Damage to environment
“Individuals do not become professionals because of some sudden leap that they make into the stratosphere. Individuals become professionals because of their lifetime
dedication and commitment to higher standards and ideals, honorable values,
and continuous self-improvement.”
Jim Ball, Professionalism is for Everyone
We hope you found this information helpful. Check us out at www.miworksmo.org.
Give us any questions/comments/concerns
See our workshop schedule
Learn more about Michigan Works! Muskegon-Oceana
Like what you saw?
Professionalism in the Workplace 2012 Speedupcareer.com; Professionalism at Work “Professionalism in the Workplace”; Centennial College “10 Ways to Be Professional at Work”; The Monster Career Coach, career-advice.monster.com “What Are Good Work Ethics?”; Roslyn Frenz, eHow Contributor, eHow.com “Professionalism & Workplace Savvy”; Eric Feigenbaum, Demand Media, Small Business – Chron. Com “Topics of Professionalism in the Workplace”; Rose Johnson, Demand Media, Small Business – Chron.com “Tips for Professionalism in the Workplace”; Mary Beth Magee, eHow Contributor, eHow.com Job Retention Instructor Guide: Goodwill Works Curriculum. Goodwill Industries International, 2009. Job Retention Participant Guide: Goodwill Works Curriculum. Goodwill Industries International, 2009. “Job Retention Workshop.” Careerlinkhighvalley.org. “Job Success: Time Management.” GCFlearnfree.org. 1998-2011. Goodwill Community
Foundation. MARO “Time Management.” Cpehr.com. 2011. California Human Resources HR Outsourcing. CPEhr. “Tips for Professional Success: Developing Professionalism Through Your AmeriCorps Experience.”
America Reads – Mississippi. Team Leader Training. 22 Feb. 2006. Whitmore, Amanda. From Temp to Hire. Muskegon, MI: GoodTemps Temporary Staffing Agency
(A Wholly Owned Subsidiary of Goodwill Industries of West Michigan), 2011.
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