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МЕSnejina LazarovaQA trainerProject Manager at Telerik
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Hard Skills vs. Soft Skills
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myth
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Success in getting, keeping, and advancing in a job depends 85% on “people skills,” or soft skills, and only
15% on technical skills.
Harvard University
The Carnegie Foundation
The Stanford Research Institute
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% of top performers are also high in EI
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% of employers are looking for a “cultural fit” over skills in their next hire
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% of work satisfaction is determined by the relationship a worker has with his/her boss
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HARD SKILLS
• IQ
• Same situation, same rules
• Direct path
SOFT SKILLS
• EI
• Same situation, different rules
• There aren’t any easy step-by-step instructions
Soft Skills
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Tribal
Conventional
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Communication
Skills
Thinking
Listening
Speaking
Nonverbal
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listening
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“Most people do not listen with the intent to understand, they listen with the intent to
reply.”
― Stephen R. Covey
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attention to detail
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problem solving and analytical skills
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Soft Skills
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Tribal
Conventional
skills in dealing with difficult/unexpected situations
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managing upwards
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self-promotion skills
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confidence &
competence25
Books
How to Win Friends and Influence People by Dale Carnegie
The 7 Habits of Highly Effective People by Stephen R. Covey
Emotional Intelligence by Daniel Goleman
Power Listening by Bernard T. Ferrari
Thinking, Fast and Slow by Daniel Kahneman
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