Mission Critical Staffing and Training Challenges

INTRODUCTION TO SPEAKERSSalute Mission Critical – Jason Okroy

10+ years in Data Center Industry

CEO of Salute Mission Critical since 2013

Brookfield GIS – Tony Rossi, MBA

13 years in Mission CriticalData Centers & Nuclear Power

Navy Nuclear Power Instructor

NCMCO Advisor since 2013

Author of MCO Fundamentals textbook

7x24 Carolinas Board of DirectorsChairman, Education Committee

AGENDA

Personnel Shortage and Training Challenges

Bridging “the gap”

Self-assessment and training tools

Stop the revolving doors

NCMCO

Questions

HOW MANY HAVE STAFF…

25 years or younger

30 years or younger

35 years or younger

40 years or younger

45 years of younger

STAFFING FACTS•Approximately 30 - 40% of data center staff will retire in the next 3 years.

•Data Centers are growing at an expediential rate –15.42%

•Revolving door of personnel

•Change is necessary

•Training budgets not adequate

•Minimum requirements:1 – 2 years required

•Wage increase – Budget constraints “Farm League”

BRIDGING THE GAP

What training programs exist today Military

Trades

College

How many hire without experience

Is HR and Operations on the same page

How much is enough experience

EXISTING PROFESSIONAL TRAINING

DATA CENTER OPERATORS

Gradual evolution of Tradesmen

Electrician that gained exposure to mechanical systems

Mechanics that gained exposure to electrical systems

Cross-trained military Veterans

On the job training

Limited site-specific qualification programs centered around drills, emergency procedures, maintenance activities

No sources of study for integrated technical fundamentals

SALUTE MISSION CRITICAL

Military Veterans

Course work

On the job training

3 areas of expertise:

Cleaning/Fundamentals

Power

Technician

Entry Level Technicians

1 -2 year experience

SELF ASSESSMENT

SELF ASSESSMENT CONT

SELF ASSESSMENT CONT

SELF ASSESSMENT CONT

CURRICULUM DEVELOPMENT EXAMPLE

CLASSROOM TRAINING1. OSHA 10 hour General Industry

a. 8 hours Basic Electrical Safety &

NFPA 70E

b. 4 hours

2. Basic Lockout Tagout

a. 4 hours

3. Base Technical

a. 8 hours

4. Structured Cabling Basics

a. 4 hours

5. Advanced Electrical Safety, NFPA 70E

& Arc Flash

a. 8 hours

7. Advanced Lockout Tagout

a. 8 hours

8. Method of Procedure (MOP)

Comprehension & Application

a. 8 hours

9. Schematic & Diagram Reading

a. 2 hours

10. Meter Usage & Application

a. 2 hours

11. Advanced Structured Cabling

a. 8 hours

12. OSHA 30 Hour General Industry

a. 30 hours

13. Safely & Effectively Managing Employees

a. 8 hours

ON THE JOB TRAINING

Subfloor

General Equipment

Above Floor Surface

Perforated Tile

Drop Ceiling

Battery Maintenance

Battery Installation

Generator

Rack and stack

Containment

Tile cuts

Filter replacement

Level 1 & 2 support

CLEANING RAISED FLOOR ELECTRICAL

PREVENTIVE MAINTENANCE TEAMS

Site specific training

Lower risk

MOP familiarization

Traveling teams

Quarterly Maintenance

Lower Opex

HR – hand pick staff

Culture fit

Minimize onboarding

Weeks not months to hire

Farm League

IN-HOUSE TRAINING TODAY

Limited bandwidth and resources for current staff / SMEs

Widely varied Data Center / Mission Critical infrastructure designs On-the-Job Training

Military-based Qualification guides

Vendor shadowing

12-18 Months to become Knowledgeable Operations professional Start over, to varying degrees, at new sites

No one is funding the fundamental education needed as cross-trained seasoned tradesmen move towards retirement

HISTORY

Industry-wide lack of talent + continued growth projections

7x24 Carolinas supported grant writing

$21M DOL grant awarded to consortium led by Cleveland Community College

2014-2015 Program development

2015-2015 classes begin, certification released

OVERVIEW

Shared resources for consortium

Certification development

MCO Textbook released (free!)

CCC classes begin fall 2015

Wake Tech classes begin fall 2016

Online study aides

CURRICULUM

Beyond traditional trade training

Mission Critical Mindset

MEP + digital fundamentals

Critical Infrastructure design

System-focused

Broad application (not just data centers)

FUTURE OF MISSION CRITICAL TRAININGContinued NCMCO development of curricula released to Creative Commons

NCMCO as model for other regional partnerships Academic

Service industry

Military

CAGR 5-15% over next 5 years for mission critical industries

Business model for training? (internships, mentor programs)

QUESTIONS