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What does it mean to your career?
EMOTIONAL INTELLIGENCE
What does it mean to you?:• Listening to client concerns• Changing from a product based mindset to a
client centric mindset• Handling matters as if they are important
EMOTIONAL INTELLIGENCE (EQ)
When dealing with angry clients it is imperative that an active role is taken to resolve these issues before they escalate into more serious problems.
ANGRY CLIENTS
Customer Centric Focus
•Service•Integrity
Handle all problems as if they were yours
•Empathy•Honesty
Create Systems
•Tools•Techniques
RESOLVE ISSUES WITH THESE TECHNIQUES:
• Contact Us
• Web: www.rainmakersonline.com
• Email: [email protected]
• Phone: 800-980-5095
RAINMAKERS VIRTUAL COLLEGE
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