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CV
Subject
I'm seeking a Job where I can utilize and develop my qualifications,
my work experience and skills and also where it can match my dreams and Ambitions.
Personal Details
Name: Mahmoud Mohamed Yassin
Nationality: Egyptian
Date of Birth: 1989/08/14
Marital Status: Single
Military Service Status: Exempted
Contact Details
Address: UAE, Ajman, Musherif St. Ultima Building no. 206.
Telephone: 00971564266420
E-mail Address: [email protected]
Skype: hodayaseen89
Work Experience
Company: MAJID AL FUTTAIM VENTURES (Ajman City Center)
Position: Customer Service Representative (CSR).Section: Public Relations & Marketing and Customer service.Location: UAE, DUBAI, P.O. Box 32625.Duration: From 14 September 2014 till present.Qualifications:
Set strategies to ensure the full up selling of all company products. Handling customers from many different cultures and languages tactfully.
Managing customer relationship efficiently while dealing with customers or receiving calls.
Solving and answering all customers refund requests and inquiries professionally.
Working as a part of a team to ensure customer satisfaction while service level agreements is met and maintained.
Providing customers with accurate and timely information.
Communicating positively with all involved departments in order to facilitate customers receive the expected distinguished service.
Making follow-up calls (Feedback) to ensure that the problem was solved on time.
Company: Vodafone Egypt, Ecco outsourcing.
Position: Customer Service Representative (CSR).Section: 888 account.Location: Cairo, Ramses, El-Torguman Mall 2nd Floor.Duration: From 15 October 2012 to 28 February 2014.Qualifications:
Managing customer relationship efficiently and tactfully while dealing with customers.
Working as a part of a team to ensure customer satisfaction while service level agreement is met and maintained.
Providing customers with accurate and timely information.
Communicating positively with all involved departments in order to facilitate customers receive the expected distinguished service.
Making follow-up calls (Feedback) to ensure that the problem was solved on time.
Education
University Degree:
2006 – 2010
Faculty of Law - Mansoura University.
Holds a BA in Law.
Graduation year: 2010.
Training Courses
Languages:
Arabic (Mother Language).
English
Fluent in speaking, writing, and reading.
Advanced conversation course at Berlitz.
Computer:
UNESCO ICDL.
Microsoft office Package 2010 (word, Excel, Access, Outlook).
Customer Service Training:
Service Levels.
Delivering Exceptional Client Service.
Coaching For Customer Service.
Health and Safety Training Courses:
First Aid training.
Fire Extinguishers Training.
Skills
Good quality of communication and correspondence in English.
Ability to deal tactfully with difficult situations.
Coaching and Motivating skills.
Ability to work under pressure.
Ability to work with many different nationalities.
Ability to work as an effective team member.
Self-motivated.
Activities
Reading. Swimming. Drawing. Charity.
References
Available upon request.
Dear Mr .
I hope my qualifications and skills match your requirements,
I would be grateful if I worked with you.
Thanks,
Mahmoud Mohamed yassin
