IICBTRe-Inventing Hospitality, Products & Services

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Profile

• Established in Jan’07

• First independent coffee & Barista

service school in the region

• Provide comprehensive soft skills based

training programs to hospitality and

leisure retail business to enhance

competency

• Offer bespoke training services for

franchisee in leisure retail business

Benefits to Organizations

• Staff retention & higher performance

• Employee productivity& knowledge

• Enhance customer satisfaction

• Increase in revenue

• Reduced cost and wastage

Hospitality Programs

• Restaurant/Café Service Skills

• Art of Coffee Making

• Supervisory Skill Development

Program

• Café Management / Restaurant

Management

• Barista Skills Academy

• Junior Chef’s Academy ( soon)

Hospitality Programs

• Leadership & Team Building

• Customer Service Skills

• Organizational Induction Program

• Corporate Etiquette & Events

• Concept / Design / Menu

Development

• Project Consultation

Art of Coffee Making

Who Can Attend?

• F&B staff involved in preparing and

serving coffee beverages

• Owners and Managers of coffee

shops and restaurant

• Retail Teams

• Individuals who want to start a

career or seek a part time

opportunities in coffee shops

• Coffee aficionados

Course Overview

• Brief history of coffee

• Introduction to roasting and blending

• Functions of the coffee equipment :

grinder & espresso machine

• How to extract perfect espresso

• Techniques of frothing and steaming milk

• Preparation of the most popular hot

espresso based drinks

• Safety operation and daily cleaning of

espresso machine and grinder

Course Assessments

• Assessments is conducted and

certificate is awarded upon

completion of the training

• Course material is provided to

all participants

• Duration: 8 hours