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Page 1 Christian Kaupa © Siemens IT Solutions and Services 2010. All Rights Reserved.
How to Derive Sourcing Strategies
in Application Management
1. Xing Event Application Management
Wien, 31. Mai 2011
Christian KaupaLeiter Application Management CEESiemens IT Solutions and Services
How to Derive Sourcing Strategies
in Application Management
1. Xing Event Application Management
Wien, 31. Mai 2011
Christian KaupaLeiter Application Management CEESiemens IT Solutions and Services
Page 2 Christian Kaupa © Siemens IT Solutions and Services 2011. All Rights Reserved.
Leverage innovation
Improve agility
Simplify business
Reduce costReduce spend on non-core activities;
contain costs and re-focus on core
business
Adopt applications and services that
can flexibly respond to business
change
Improve business performance through application and process consolidation
and harmonization
Use technology innovation to
increase business performanceand add value to the enterprise
Deliver globallyDeliver services wherever you operate around the world; leverage
economies of scale
Guarantee compliance
Ensure 24x7 information security and
compliance with regulatory
frameworks
Increase qualityAchieve high quality service delivery through standardized processes and
accreditation
Maximize TransparancyGain transparency and flexibility of
costs through customer-tailored price
models
Sourcing im Application Management hat viele gute Gründe
Page 3 Christian Kaupa © Siemens IT Solutions and Services 2011. All Rights Reserved.
Der Schnitt zwischen Make or Buy muss kundenindividuell gezogen werden
Service
Governance
Pro
vid
er
Cu
sto
me
r
Horizontal cut:
1 Full Outsourcing (service mgmt by Provider)
Service
Management Demand Management
Service Delivery
2 Managed Outsourcing (demand mgmt by cust.)
Application Basis
Support
User HelpDesk
Probl. Mgmt.
IncidentMgmt.
En-hance-ments
Projects
Vertical cut:
3 Selective Outtaskingz. B. commodity services
3rd dimension:
4 Adaptation of vertical cut to multiple applications / systems
5 Staff Augmentation (Provider as body leaser)
Provider Provider Provider Provider Provider
Page 4 Christian Kaupa © Siemens IT Solutions and Services 2011. All Rights Reserved.
3. Assess Current
Environment
Collect current
support cost
Evaluate current
support model
1. Review Business Objectives 2. Understand VCA Objectives
Determine areas needing
improvement
Establish IT value targets
4. Identify Potential Opportunities
Increase IT value alignment
Cost reduction
Efficiency & productivity gains
5. Develop Roadmap
High level like-for-like solution
SLA modeling
Cost reduction
Integrate IT Business Value objectives
6. Report Results
VCA Assessment
Summary
Executive
Presentation
Value Comparison Assessment als Methode zurAbleitung der Sourcing Strategie im AMS
Page 5 Christian Kaupa © Siemens IT Solutions and Services 2011. All Rights Reserved.
Low
High
Bu
sin
ess Im
pact
Software LifecycleDesign Build Maintain Modify
A
B
D
E
C F
G
Most promising
application
Application Outsourcing Assessment
Tier 1
En
d U
ser
Inte
racti
on
Application Criticality to Business
High
Low
Commodity CriticalImportant
E
A
D
G
F
B
C
0
0.5
1
1.5
2
2.5
3
3.5Size
Technology
Stability
Volatility
Retirement
Business Knowledge
Complexity
Development Phase
Service Level
Landscape Readiness Check
Skill
Req
uir
em
en
ts
A B C D E F G
Biz Mgr ArchitectProj. Mgr ABAP ProgrammerClient Svr. Programmer SAP Business AnalystApp Support
Beispiele für Analysen der Applikationslandschaft
Page 6 Christian Kaupa © Siemens IT Solutions and Services 2011. All Rights Reserved.
Das Value Comparison Assessment erfolgt in vier straffen Phasen
StartupData
GatheringAnalysis Results
0.5 week 1-2 weeks 1-2 Weeks 0.5 week
Introduction
Engagement overview
Customer situation
discussion
Scoping and timescale
scheduling
Approval to proceed
Project initiation
Process training
Stakeholder interviews
Data gathering
Data validation
Data collection
Data analysis
Comparison
benchmark calculation
Service roadmap
customization
Report preparation
Findings presentation
and discussion
Identification of next
steps
Project closure
Project Management, Reporting and Control
Quality Gate
Elapsed Time
Introduction Challenges VCA Overview Proposed Approach
Page 7 Christian Kaupa © Siemens IT Solutions and Services 2011. All Rights Reserved.
Bei weiteren Fragen kontaktieren Sie bitte…
Christian KaupaHead of Application Management CEE
Siemens IT Solutions and ServicesSIS GO GAA CEEMobile: +43 (664) 80117-29410E-Mail: [email protected]
