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Together We Can
OUR VISION: Improving lives through quality activities and
services driven, led and owned by the whole community.
2011 ANNUAL REPORTwww.worcestercommunitytrust.org.uk
Tel: 01905 453453
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Who’s Who on The Board of Trustees:
Val Yates
Chair of the board of trustees, founder member of Westside Worcester, head of widening participation at University of Worcester
Roger Berry
Founder member of CAP360, city councillor for Gorse Hill
David Candler
Founder member of Westside Worcester, city councillor for St John’s
Pam Clayton
Founder member of CAP360, former city councillor for Warndon
Francis Lankester
Founder member of Horizon Worcester, city councillor for Cathedral ward
Jabba Riaz
Founder member of Horizon Worcester, city councillor for Cathedral ward
Our Values:• Putting the needs of communities at the heart of
everything we do• Supporting the empowerment of communities,
staff and volunteers to make a real impact• Making democratic decisions with integrity• Embracing diversity, innovation, enterprise and
partnerships• Taking responsibility, always improving and being
solution focussed to become the best we can be• Working together – One team, one aim
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Note from the Chair
On 1st April 2010 Worcester Community Trust was launched, taking forward the legacy of the charities Horizon, Westside Worcester and CAP360. The Trust began an exciting journey of transforming the way it worked and ultimately the services it provided.
The trustees’ decision to merge the 3 charities was based on meeting the challenges that lay ahead. The new aims being to:
1 Improve the breadth and quality of service2 Gain higher levels of financial strength from trading / enterprise activity3 Design and secure contracts to deliver public services4 Provide a stronger voice for communities across Worcester5 Identify and secure more external funding for additional management capacity and service development6 To provide a more sustainable long term financial future
The Trustees have defined the vision “Improving lives through quality services driven, led and owned by the whole community” which now motivates the Trust’s 60 dedicated staff plus its volunteers to making this vision a reality.
This gave the trustees and Senior Management Team a new stronger foundation to build from; a new vision, values, structure, roles, responsibilities, funding, systems, governance arrangements and branding, from consultation to redesign, and finally implementation.
Worcester City and Worcestershire County Council’s provided capacity, building support for the board of trustees and scoping out contractual arrangements for the trust to deliver youth and community services in the city from 2011 – 15.
The Trust set out its agenda for change, to ensure that it was truly ‘fit for purpose’ and with support from the modernisation fund and a IEP (Improvement & Efficiency West Midlands) investment of £20k designed a change management programme that will inform the Trust’s inaugural business plan.
WCT has embraced the need for continuous improvement within its 2010 -12 change management programme.
While there is always more to do, the Trustees are proud to now say that Worcester Community Trust is stronger, more efficient, and responsive to the needs of the community in order to deliver new and much needed services.
The dedication and passion of the staff and volunteers has been critical in the success so far. The Trustees would like to say a very big thank to the whole team for making a real difference.
The next 12 months is sure to present new challenges, but with the commitment, motivation, skills and determination of the trustees and staff, Worcester Community Trust is not only positive but also excited about the future.
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Chief Officer Report
The Trust will be locally driven, owned and controlled, thus encouraging a community voice, ownership and democratic participation.
As defined in the Trusts Memorandum and Articles the objects of the charity are:
(i) To promote the benefit of the inhabitants of Worcester City (‘The area of Benefit’) without distinction of age, sex, sexual orientation, race or of political, religious or other opinions, by associating together the inhabitants and the local authorities, voluntary or other organisations in a common effort to advance education, relieve poverty and sickness and to provide facilities in the interests of social welfare for recreation and other
leisure-time occupation with the object of improving the conditions of life for the inhabitants of the area of benefit.
(ii) To establish or secure the establishment of community facilities and to maintain and manage the same, whether alone or in
co-operation with any local authority or other person or body.
At the monthly Board of Trustees meeting, trustees agree the broad strategy and areas for activity for the Trust, including consideration for reserves, risk management, policies and performance. Day to day administration is delegated to the Chief Officer.
The trustees are grateful for the support of the Boards Advisors, Mark Farmer, Peter Sugg and Chris Hill. Together with the trustees the Advisors assisted in developing the Change Programme, addressing:
• Staffing, structure and skills• Measuring success• Understanding our communities• Enhancing enterprise
This programme has been an important catalyst to longer-term work that significantly benefits the charity.
On appointed new trustees sign a disqualification form to ensure their eligibility as trustee. The induction process involves meetings with the Chair and the Trustees, Chief Officer, Company Secretary and Service Manager for Children and Young People. An information pack provides a brief history of the trust, a copy of the Memorandum and Articles, the last years set of accounts, a copy of Charities Commission “Essential Trustee” and copies of current publicity material.
All trustees give their time freely and no trustee remuneration was paid within the year. Trustees have provided all relevant interests and registered them with the Chief Officer. At the start of each trustee board meeting any possible conflicts of interest have been requested and noted. Where a conflict of interest has existed, that trustee has withdrawn from the discussion or decision.
In late 2010 it became clear to the trustees that savings needed to be made. Therefore the trustees considered a number of options and concluded that the reduction of Community Centre Managers should be reduced from 6 to 4, from 1st April 2011. Prior to April the trustees worked with the Chief Officer to create new job descriptions for the 4 remaining posts, which were to also include new specialist areas. These specialisms were based on facilities management, human resources, service improvement and play and leisure development.
In March 2011 the Trust was successful in its application to the government for a Transition Fund grant of £110,000. This funding was to enable to Trust to meet the costs of the redundancies, and meet the costs of new specialist skills and systems. It also included funds to train existing staff to meet the new and demanding requirements of the Trust in this more financially challenging period.
Charity number1112342
Company number4722577
Registered office The Tolly Centre, Rowan Avenue, Tolladine, Worcester WR4 9QX
Advisors to the Board of TrusteesMark Farmer – University of WorcesterPete Sugg – Worcestershire County CouncilChris Hill – Worcester City Council
Senior OfficersChief Officer: Esther PassinghamService Manager for Children and Young People: Edd TerreyCompany Secretary: Tracey Chance
Auditors: Howard Painter Accountants: 26 Sansome Walk, Worcester WR1 1LX
Solicitor:Jonathan Dawson: 34 Tilsworth Road, Beaconsfield HP9 1TP
Bankers:Lloyds TSB: 4 The Cross, Worcester WR1 3YP
Membership and Inclusion
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Risk ManagementThe trustees have considered the major risks to which the charity is exposed and have reviewed those risks and established systems to manage those risks. The trustees have committed to implementation of Community Matters VISIBLE quality assurance standard within the current financial year.
The trustees have formed working groups to address specific areas of the merger of staff teams from Worcester City Council’s Community Development team and Worcestershire County Council’s Youth Support team. The proposed Transfer of Undertaking (Protection of Employment) of these staff teams in to the charity under a 3-year service level agreement poses many issues for the trustees. Specialist advice is being provided through Halo Leisure Trust who has strong HR expertise and previously experienced a similar process with Herefordshire County Council’s leisure services.
Reserves PolicyThe trustees aim to maintain free reserves in unrestricted funds at a level that equates to a minimum of 3 months of unrestricted charitable expenditure. The trustees consider that this level will provide sufficient funds available to cover staffing and governance costs.
At the end of March 2011 the balance held as unrestricted funds were £79,479 against a 3 month actual spend of £106,102. The trustees aim to meet reserves to cover 3 month expenditure within the next 12 months.
VolunteersVolunteers are a valuable asset of the Trust. The Trust recognises Volunteering as a two-way relationship as both parties should gain from the relationship.
The Trusts volunteer recruitment policy includes the following:
• Job descriptions and include the expected time commitment
• Compliance with Equal Opportunities and Diversity• Application forms• References and checks such as Rehabilitation of
Offenders Act, and Criminal Records Bureau checks where appropriate
• Interviews, • Payment of expenses,• Induction • Support, supervision and an annual review• Training.• Complaints• Compliance with the organisation’s policies.• Process if the Trust believes the volunteer is unsuitable.
The Trust actively recruits, trains and supports volunteers.
Monitoring and PerformanceAll managers and supervisors have regular 1:1 sessions with their team members, annual appraisals with 6 monthly reviews. Staff collect qualitative and quantative data from activities and services. This data is then analysed and reported to the trustees.
Over the next 12 months the Trust will be using the VISIBLE communities quality assurance standard as its framework to monitor how well it is meeting its legal requirements as well as the needs of local people. The 7 areas of the standard are:
A VOICE to represent issues of local concern
Community organisations provide a voice for local concerns and for people whose views may not always be heard.
An INDEPENDENT and politically neutral organisation
Community organisations are independent and politically neutral with a powerful commitment to democratic principles.
A SERVICE provider for local people
Community organisations deliver services to local people.
An INITIATOR of projects to meet locally identified needs
Community organisations initiate new projects and services that respond to local needs.
A BUILDER of partnerships with other local organisations and groups
Community organisations build partnerships with other local organisations and groups.
A strong LOCAL network of people and organisations
Community organisations provide a strong local network of people and organisations working together and supporting each other.
A way to ENGAGE local people to become active in their communities
Community organisations provide ways of engaging people to become active in their communities.
Also in the following year the Trust will be implementing a Social Return on Investment (SROI) toolkit.
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Senior Management Team
Edward TerreyService Development ManagerChildren and Young People
Worcester Community Trust youth work team is going through an exciting set of changes, which have allowed for an open dialogue between the new team made up of City Council, County Council and voluntary sector staff. Some of the main points explored and debated include:
• The true essence of youth work• Best practice and a shared set of guiding values and principles • Providing the best possible services to young people
In ever changing economic circumstances I believe one thing remains constant, the need to provide young people with informal education through positive activities that is not concerned with just “keeping young people off the streets” but concerned with the individual as whole and not just as a statistic.
We have come a long way and there is still lots of work to do but WCT are confident and proud to be able to deliver youth work across the City of Worcester.
Francesca DaviesNeighbourhood Coordinator for Area of Highest Needs
Our main goal for the service is to work towards Worcester Community Trust’s mission statement. The recent transition investment, new roles within the charity and centralised systems and infrastructure for Worcester Community Trust means that our organisational capacity has now increased. The reorganisation of our infrastructure will free up community development workers to concentrate on their core functions. The community development team will now be able to work smarter across the city, working in partnership with other providers in order to enhance and improve our services where possible.
We now need to work on improving our service to meet these aims:
• Ensure that we are responsive to our communities, • Deliver value for money across the city, • Become sustainable as a service going forward.
Volunteering is a rapidly growing and improving service within Worcester Community Trust. Whilst many people want to make a real difference when they volunteer, it’s not just about what you can do for others. Volunteers get a lot out of the experience too. At Worcester Community Trust we believe that good volunteering is rewarding for everyone. Volunteering can help you meet new people, learn new skills, gain valuable work experience and improve your confidence.
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Accounts
2011Total
2011Total
2010Total
2010Total
Fixed AssetsTangible assets £56,169 £70,203
£56,169 £70,203
Current Assets
Debtors and prepayments £18,509 £12,929Cash at bank and in hand £241,734 £154,389
£260,243 £167,318
CreditorsAmounts falling due within one yearAccruals £27,755 £17,578Corporation tax £2,326 £3,613Deferred income £120,839 £5,000
£150,920 £26,191
Net current assets £109,323 £141,127
Net assets £165,492 £211,330
Funds
Unrestricted funds £79,479 £74,779
Restricted funds £86,013 £136,551
£165,492 £211,330
The net movement of funds of £45,838 is due to £26,000 depreciation and 19838 of project funding received in previous financial year (2009/2010).
A full copy of the financial statements are available upon request.
Worcester Community Trust (Formerly CAP360 Worcester)Balance Sheet at 31st March 2011
Other incomeOn line filing 100 - 100 -Grants 588 - 588 -Reimbursed insurance 378 - 378 -Utility refunds 2,878 - 2,878 -Other 2,617 - 2,617 -
Total incoming resources 376,998 117,989 494,987 525,716
RESOURCES EXPENDEDCommercial trading operations - - - 216,074Charitable activities 374,607 113,967 488,574 233,728Governance costs 49,801 2,450 52,251 12,247
Total resources expended 424,408 116,417 540,825 462,049
Net incoming/(outgoingresources before transfersNet movement in funds (47,410) 1,572 (45,838) 63,667
Transfers between funds 52,110 (52,110) - -
Net incoming/(outgoing) funds 4,700 (50,538) (45,838) 63,667
Total funds brought forward 74,779 136,551 211,330 147,663
Total funds carried forward 79,479 86,013 165,492 211,330
The statement of financial activities includes all gains and losses in the year. All incoming resources and resources expended derive from continuing operations.The comparatives include Horizon Worcester and Westside Worcester which are now part of Worcester Community Trust.
The financial statements have been prepared in accordance with the Charities Act 1993 and the statement of recommended practice (SORP).
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Worcester Community Trust The New Organisation Structure
Board of Trustees
Val Yates (Chair)Roger Berry
David Candler Pam Clayton
Francis Lankester Jabba Riaz
Mark Farmer (Advisor)
Chief OfficerEsther Passingham
Neighbourhood CoordinatorFrancesca Davies
Service Development Management
Children & Young PeopleEdward Terrey
Volunteer & Community Engagement Coordinator
Sandra Kennedy
Older People’s WorkerMal Parry
AoHN Community Development Worker
Julie Sadler
AoHN Environmental Warden
Alan Price
Senior Youth Worker(City & Ronkswood)
Sian Neville-Gray
Play & Leisure ManagerEmma Harding
Senior Youth Worker(East Worcester)Cheryl Ferreday
Senior Youth Worker(West Worcester)Becky Maynard
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Youth Workers & Assistant Youth WorkersWayne Gibbons, Amilah Mirza, Avril Jones, Claire Thomas,
Germaine Unitt, Shawn Cannaway, Su Dryden, Mikey Jefferies, John Goldstein, Rahila Shaukat, Kelly Davenport,
Qammar Yaqub, Paul Stephens, Sharon Hope
Cleaners and CaretakersCath Gibson, Lisa Preece,
Mehnaz Kousar, Ellie Sartain, Phil Hancocks, Lisa Hall,
Sharon Hope
Catering StaffMargaret Jauncey &
Tracy Morris
Young Peoples Mentor Coordinator
Janine Andres
Lead Youth WorkerTammie MorrisSharon Amos
Lead Youth WorkerAmanda Hughes
Lead Youth WorkerClancey Radley
Play WorkersMikey JeffriesCallum Sale
Amie Evis-CannawayLisa HallLiz Harris
Rozia HussainBarbara Giles
Customer Service Administrator
Stacey Barone & Tania Lloyd
Centre Assistant Stuart Duffield
Finance & GovernanceOfficer
Tracey Chance
Training & DevelopmentCoordinatorDeb Fletcher
Service ImprovementManager
Caroline Oakes
Facilities ManagerWayne Telford
Human Resources ManagerMandy Rimell
Project Development OfficerJohn Denton
Kijika Rolle-Rowan
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Home to community lunch clubs, leg clubs, dance and play groups, and… a very secret garden – shhhh.
This centre is a hub of volunteering and career based advice activities. It has meeting rooms and well-equipped youth rooms – get in touch to find out more.
The centre at the heart of Gorse Hill and Tolladine.
This centre is a sports fanatic’s dream, with plenty of playing fields, changing rooms, storage space for sports equipment – with many local teams choosing to train here. At KGV there are:
• 3 mini grass soccer pitches• 3 full-sized adult/youth pitches• 2 flood-lit tiger-turf (top quality) pitches • 2 five-a-side pitches can also be converted into a mini
soccer pitch.
As with most of our centres, KGV has a hard-standing MUGA (Multi Use Games Area), which can be floodlit and used for –basketball, football, hockey, netball and other outdoor activities. The centre also benefits from a catering quality kitchen, its own onsite parking and a meeting room or large hall to hire.
Nestled close to Worcester town centre, within the surrounding parklands, with an out-door gym, and youth shelter area – this really is the place to work, rest, or play.
King George V Address: Ash Avenue, Brickfields, Worcester, WR4 9TL
The Tolly Centre Address: Rowan Avenue, Worcester, WR4 9QW
A sport Fanatic’s dream
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Looking to tomorrow, new visions -- The Horizon Centre.The Horizon Centre is in the middle of a diverse community that celebrates its diversity with events throughout the year. A lovely Building, with high ceilings that add to the cheerful effect and big bright open spaces, the centre is well equipped with:
• Its own youth wing• Kitchens and meeting rooms • Fantastic hall for soft sports, parties, events and
activities.
There is so much going on at Horizon, the possibilities are endless – call us now to book.
Ronkswood Community Centre is a well used and well loved place for community members of all ages -- pre-school, after school users, art classes and our older users.
Set in the grounds of the recently updated local park, with plenty of private parking, this centre has friendly local staff and a lively feel with lots of events, like
community days, fetes, and table top sales. As with most of our centres, the MUGA is used a lot by all within the community, for tug-of-war, basketball, and other outdoor activities.
This centre has been decorated and used for local weddings and adult parties, and has its own bouncy castle for children’s parties. – book your party or event today.
Horizon Address: Midland Road, Worcester, WR5 1DS
Ronkswood Address: Canterbury Road, Worcester, WR5 1PJ
Serving the local community
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Warndon Youth and Community Centre has been rejuvenated by a £1.2 million project of a new youth extension and improvements to the existing community centre. The local community were involved in the consultation and planning of the project and are delighted with seeing their visions become a reality.
Young people and the wider community will benefit from an exciting and purpose built facility that will offer a wide range of positive activities including music production, sport, cooking and art. Work on the building compliments the wider scheme to rejuvenate the park next to the centre and also includes play equipment for children and teenagers which will enhance the environment and make the area a community facility for all ages to be proud of.
Warndon Address: Shap Drive, Warndon, Worcester, WR4 9NX
New and improved Warndon Youth and Community Centre has opened its doors.
The Green Centre has been built within a community hub of shops and other services. With easy access from the M5, its own private parking, and modern meeting rooms and facilities, the Green Centre is fantastic and economic location to host your meetings, conferences and other business or community space needs.
Streets Ahead, the youth group at The Green Centre has its own dedicated youth building. This facility caters for young people on the estate of Dines Green, and project work there encourages them towards positive self images and taking part in positive activities. Earlier this year, the new kitchen was celebrated with a Ready Steady Cook style event.
The Green Centre Address: Gresham Road, Worcester, WR2 5QS
Well connected with its user groups.
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Volunteering
Sandra KennedyVolunteer and Community Engagement Coordinator
Worcester Community Trust’s aim is to expand and improve our levels of community engagement and volunteering services. Our goals are to:
• Grow into a valuable and sustainable community service, benefitting volunteers and us
• Raise awareness of volunteering services, with about ourselves and how to get involved in volunteering
• Ensure volunteers feel valued and appreciated for the time and skills they bring, as well as providing them with training and opportunities.
In the recent process of signing up 30 new volunteers, we’ve lost a few people as they have gone on from volunteering to gain jobs. The experience of volunteering with Worcester Community Trust has helped these people build confidence and skills, and get back in to a working routine.
A wonderful example is our young volunteer James, who has been volunteering in admin, graphic design, and catering capacities with us. When he started, he didn’t know what he wanted in life; since he’s been with us, he’s got qualifications, improved his time-keeping and his general work skills and confidence. He’s now at the stage where he’s ready to apply for permanent employment.
Youth ServicesWe run youth sessions for 11 – 19 yr olds throughout Worcester City, and some of our centres even have dedicated youth wings and buildings.
We offer a full program of activities in all areas that include:
• Music production• Sport• Art• Cooking• Parkour• Teenage pregnancy projects
And much more…
We are also working with local schools and partnerships to provide alternative curriculum for students, with an accredited outcome.
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Play
Emma Harding Play and Leisure Manager
Worcester Community Trust runs various play sessions for preschool to 12yr olds, throughout Worcester. These are going from strength to strength with continuing support from committed staff. We would like to thank all our staff, volunteers, The Play Council and POW! (Positive Opportunities Worcestershire) for their funding, as without them our playschemes would not have been able to run this summer.
The trips and activities this summer were terrific, and included:
• Ice skating and a Drayton Manor visit• Kite making, den and sculpture building• Animals, fun play, and bouncy castles
Mal Parry Older People’s Worker
• Extend, Snack and Chat, and Lunch clubs are popular positive activities for older people. At these sessions people have access to advice, information and guidance, as well as access to other services and agencies. The activities give good examples for healthy eating and maintaining a good lifestyle, and build confidence.
• To encourage people to exercise - Extend exercises every muscle, joint, circulation, breathing, heart, lungs for all over physical health.
• Improve and maintain range of motion for people who have mobility problems, helping to maintain people’s independence for as long as possible in their own homes.
• Provide a social environment, with physical and mental stimulation and an opportunity to make new friends.
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Facilities Available to Hire
Special Events:Performances
If you’re putting on a play, performance, or just need a rehearsal space – our stages could be just the place! Please phone to arrange to have a look.
Children’s PartiesHave your birthday party at one of Worcester Community Trust’s Community Centres, and create an enchanting package to suit your needs and budget. Start by choosing the hall you require and then add on the extras, like food and refreshments that will make your special day a dazzling day to remember. We can even assist hiring entertainment for your day – call us and ask for details.
Community CelebrationsWe have helped host street parties, fundraising events like car washes, fun days, fetes and sales. If you are planning a special event, we would love to help you bring your ideas to life.
Sports FacilitiesThe sports facilities at KGV are amongst the best in Worcester. We can cater for male and female sports teams at the same time, with two changing rooms specifically for females. As we have separate officials changing rooms, KGV is a great location for hosting official tournaments as the referees and officials can be kept separate and independent from sports teams. We can accommodate around 18 teams for tournaments. There is also an onsite purpose built first aid room, and many other features to help your sport’s event run smoothly.
Worcester Community Trust is streamlining its services to meet customer expectations. We have recently appointed Customer Service Administrators Stacey Barone and Tania Lloyd who can assist you with planning and booking halls, rooms, parties and sports facilities and general enquiries. Contact our Customer Service Administrators to discuss your needs today:
[email protected]@worcestercommunitytrust.org.uk01905 453 453
We have halls of various sizes, capacities, and facilities to hire. These are available at extremely competitive rates, with preferential rates for community bookings!We can provide:
• Halls and meeting rooms• Tea and Coffee refreshments to sumptuous buffets• Onsite parking• Sports Facilities – Playing Fields, Grass Pitches, Changing Rooms etc• MUGAs (Multi Use Games Area), which can be floodlit and used for –basketball, football, hockey, netball and other
outdoor activities.• Kitchens that are available to hire alongside a room or hall, or on their own
For their funding and support, Worcester Community Trust would like to thank:
AAooHHNN
and everybody else who has helped us to get to where we are now.
WORCESTERVolunteer Centre
