Business Tipsfor telephone etiquette

Business Tip #1

Keep accurate records.

You need to know if your sales team or customer services has already spoken to

someone about an issue. Helpdesk software can assist with this.

Business Tip #2

Don't keep them waiting.

Your goal should be to try and answer a call from a customer within three rings. They will be

impressed, rather than annoyed at waiting.

Business Tip #3

Avoid holding.

If you have to use an automated system, try to give the caller the option of going directly to

speak with someone in your business.

Business Tip #4

Have a non-urgent option.

Allow callers with problems or enquiries that are not urgent the option to leave their details to be called back, rather than speaking to someone

immediately.

Business Tip #5

Following up later.

Don't forget to check with callers to see if their issue was resolved satisfactorily. This is the best way to make continuous improvements to your

service.

Business Tip #5

Following up later.

Don't forget to check with callers to see if their issue was resolved satisfactorily. This is the best way to make continuous improvements to your

service.