5 Business

Telephone Etiquette Tips for Customer

Service

It is one of the most important things for your staff to create a positive

relationship with the customers while talking to

them on the phone.

To deliver exceptional customer experience, good telephone etiquette

is an absolute necessity, to make people feel good about doing

business with you and your company.

Here are the most important etiquettes you need to know to make

your customer feels happy:

1. Answering Quickly

Make sure to answer incoming phone call as soon as you can. No one likes to wait, especially

the customers.

It will be good if you could practice a general customer greeting. Start

by enunciating specific phrases that can be used as a standardized

greeting.

This will also help you to develop a polite tone of voice while

communicating.

2. Practice Makes Perfect

3. Know Who to Connect to

There can be situations when you will be unable to answer the customer's call and will need to transfer their calls to the right

person. So, make sure to remember all the extensions and

connect to the right ones.

4. Ask Before Putting on Hold

If customers want to speak with a person who's not available at that time, ask them politely whether you can put them on hold for a

short time, or would they prefer a call back whenever the

concerned person is available.

5. End Call Properly

It is vital to end the call in the right way. Try not to end the call in a hurry. You must ask them if there is anything you can help

them with, till the very end.

About Us

CloudSpace Technologies is a leading and globally recognized provider of

call center hosting solutions. We Offer a complete software-based call center setup for the startups, SMBs

and enterprise which includes predictive dialer, auto dialer and

inbound and outbound call center.

For more information, visit: www.callcenterhosting.in or call at

1-800-346-4974

Liked This Deck?Follow us to find more content like this..

Follow Us For More Great Content

References

Essential Business Telephone Etiquette in 5 Easy Steps

- Abcmoney.co.uk

Call Center Etiquette: Excellence Every Agent Must Possess

- CallCenterHosting