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Now is the time to create positive experiences for your employees and your customers!
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creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
inexperienceisexpensive
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
is lost because ofemployee disengagement.
According to Profiles International—Imagine Great PeopleTM study
$350 billion per year
creating extraordinary experiences one customer at a time
How much is your organization
losing?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
of customers left a companybecause of a lack of attention
from front-line employees.Source - International Customer Service Association
70%
creating extraordinary experiences one customer at a time
How many customers are
your employees driving away?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one customer at a time
Do you know what the difference is between a “fan” and a “customer”?
creating extraordinary experiences one customer at a time
Zappos Training:“Our goal isn’t to sell shoes…our goal is to change people’s lives.”
creating extraordinary experiences one customer at a time
What’s your goal?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Walt Disney didn’t sell tickets to amusement park rides.
He strove to create an experience for cast members and guests.
creating extraordinary experiences one customer at a time
Where’s your focus?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Do you serve customers or guests?Ticket holders or fans?Users or partners?Students or future leaders?Patients or someone’s family member?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
What business are you in?
creating extraordinary experiences one customer at a time
What experience are you creating?
creating extraordinary experiences one person at a time
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
TheSPOTLIGHTSHINES ON
YOUR BUSINESS everyday.
creating extraordinary experiences one customer at a time
59% of customers use social media to “vent” about a customer care experience.
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
What are YOUR reviewers saying?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Create a positive EXPERIENCE
they won’t forget and one they will talk about!
~ OR ~
be boring.
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
boring:Uninteresting.Dull.Tiresome.Humdrum.
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
EVERYONE
deserves anExtraordinaryExperience!
creating extraordinary experiences one customer at a time
The Employee Experience
=
Your Customer Experience
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
of leaders don’t know how to accurately measure their team members.
24% of your team members say they don’t see their leaders enough.
84%
creating extraordinary experiences one customer at a time
What are you doing to develop your managers?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Engaged employees are 20% more productive than average employees.
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
And you wonder why people talk
about an 80/20 rule?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
What would your organization look likewith a 20% boost in
employee productivity?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Are your employees engaged in your mission,vision and strategy?
creating extraordinary experiences one person at a time
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Building loyalty is more than an idea; it’s an EXPERIENCE.
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
inexperienceisexpensive
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
Are you ready?
creating extraordinary experiences one customer at a timecreating extraordinary experiences one person at a time
For a memorablepositive EXPERIENCEthat will go straight to
the bottom line:
