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Anouk WillemsSenior Research Innovator
Head of Research Communities
Tom De Ruyck
Webinar 06.26.2012 On-going Research Communities: towards structural collaboration with consumers
1. What is it?2. How we do it?3. Towards structural collaborationO
utl
ine:
@tomderuyck @anoukw1 Structural collaboration
Webinar:
Questions?
Your customers are probably the most effective consultants you can hire
@tomderuyck @anoukw1 Structural collaboration
Webinar:
What is an MROC? An MROC defined by Forrester Research (2008):
[Captive interactive groups of people online joined together by a common interest, which are systematically harvested for qualitative market research purposes.]
@tomderuyck @anoukw1 Structural collaboration
Webinar:
#Profile Number DurationObjectives
@tomderuyck @anoukw1 Structural collaboration
Webinar:
4 key ingredients We work with 50-150 people that are interested & interesting. The duration of the community is flexible from 3 weeks to months & ongoing, depending on the objectives.
Ongoing ≠ always onStructural collaboration is not an ongoing community that is always on per se. Depending on the objectives and number of questions you have, communities can be reactivated in waves as well.
@tomderuyck @anoukw1 Structural collaboration
Webinar:
How to start?
@tomderuyck @anoukw1 Structural collaboration
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#SBS communities
@tomderuyck @anoukw1 Structural collaboration
Webinar:
#Sara Lee coffee community
@tomderuyck @anoukw1 Structural collaboration
Webinar:
#Heinz Food community
@tomderuyck @anoukw1 Structural collaboration
Webinar:
@tomderuyck @anoukw1 Structural collaboration
Webinar:
1. Choose a pilot project
@tomderuyck @anoukw1 Structural collaboration
Webinar:
2. Involve key influencers
@tomderuyck @anoukw1 Structural collaboration
Webinar:
3. Measure your success
@tomderuyck @anoukw1 Structural collaboration
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4. Share it!
@tomderuyck @anoukw1 Structural collaboration
Webinar:
Internal
@tomderuyck @anoukw1 Structural collaboration
Webinar:
@tomderuyck @anoukw1 Structural collaboration
Webinar:
Internal
@tomderuyck @anoukw1 Structural collaboration
Webinar:
Internal
@tomderuyck @anoukw1 Structural collaboration
Webinar:
Internal
@tomderuyck @anoukw1 Structural collaboration
Webinar:
@tomderuyck
External
@tomderuyck @anoukw1 Structural collaboration
Webinar:
@tomderuyck @anoukw1 Structural collaboration
Webinar:
It’s an EVOLUTION, not a REVOLUTION!
@tomderuyck @anoukw1 Structural collaboration
Webinar:
@tomderuyck @anoukw1 Structural collaboration
Webinar:
Sharing IS caring
@tomderuyck @anoukw1 Structural collaboration
Webinar:
@tomderuyck @anoukw1 Structural collaboration
Webinar:
3 ke
y ta
keaw
ays 1/ Your customers are the best
consultants: they are for hire!
2/ Structural collaboration is an end goal, and requires a step by step approach
3/ A pilot project is the first step towards structural collaboration
1. What is it?2. How we do it?3. Towards structural collaborationO
utl
ine:
Questions?
Anouk WillemsSenior Research Innovator
Head of Research Communities
Tom De Ruyck
@tomderuyck @anoukw1 Structural collaboration
Webinar:
linkedin.com/in/tomderuyck
@tomderuyck
www.insites-consulting.com
New York – London – Ghent – Rotterdam – Timisoara
Tom De Ruyck Head of Research Communities [email protected]
Anouk WillemsSenior Research [email protected]