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Improving the effectiveness and productivity of your mobile workforce – Why Vodafone? Mark Brooks Business Development Manager Vodafone Northern Ireland

Vodafone NI, ITC Developments in 2009

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Page 1: Vodafone NI, ITC Developments in 2009

Improving the effectiveness and productivity of your mobile workforce – Why Vodafone?

Mark Brooks

Business Development Manager

Vodafone Northern Ireland

Page 2: Vodafone NI, ITC Developments in 2009

Agenda

• Vodafone – Market Leading History

• Reliability and Resilience – Our Network

• Full support – our Customer Service and Account Management

• Enhancing and Developing your Business – Our Mobile Solutions and Services

Page 3: Vodafone NI, ITC Developments in 2009

Vodafone : A history of leading the mobile market

A brand associated with firsts

1985: First mobile phone call made1991: First to launch a digital service1993: First high street store1994: First text message sent1999: First operator with 5 million customers2001: First 3G roaming call2008: 269 million customers worldwide

We were the first to launch GPRS data cards Blackberry in the UK 3G data cards 3G wireless routers 3G broadband / HSDPA data cards 3G broadband / HSDPA USB modems 7.2Mbps / HSUPA devices Built-in mobile broadband laptops First ever touch screen device from BlackBerry – the Storm

The BlackBerry Storm - exclusive worldwide to

Vodafone

Page 4: Vodafone NI, ITC Developments in 2009

Investing in our Network

NetworkFootprint

High NetworkQuality

1

23

Why Vodafone? For our network

Page 5: Vodafone NI, ITC Developments in 2009

Key facts about our Network Footprint

Vodafone launched the UK’s 1st

3G broadband (HSPDA) Network

2G: 99.7% UK Population3G: 81% UK Population

& 750 cities/towns

Sept 2008: World’s first mobile operator to achieve BS 25999

certification for continuity management

http://www.continuitycentral.com/news04180.html

# 1 mobile provider for UK businesses

- 46% of UK businesses trust us

Our Focus is improving speed across the footprint –

1.2 > 3.6 > 7.2Mbps

Leading expertise in 3G – 1st UK GSM operator to launch

3G

In Northern Ireland the P.S.N.I, Ambulance and Fire

Services have have a combined 5000+ users

New

5,500 3G sites in the UK

More worldwide coverage than any other UK network -

192 countries

We reached our 3G license obligation of 80% coverage 9

months earlier than required by Ofcom

Page 6: Vodafone NI, ITC Developments in 2009

High Network investment = high quality

Focus on increasing network capacity

Working with strategic partners – Alcatel Lucent, Ericsson

world leading technical expertiseCoverag

e

Capacity

Future Proofing

World leading Vodafone Evolved Core Network (ECN)

• Over 50%

increase in number of 3G sites by 2011

• £ 300 M invested

each year on our

network

• 60 million calls per

day

• 300M SMS per week!

Speed Driving the standards for new generation 4G technologies – 100Mbps!

In numbers:

Rollout of high speed mobile coverage sites throughout the UK network

Future seamless switching from mobile to fixed corporate networks,

Small coverage solutions (VAP) for use in the home or office (Q1-mid 2009)

NetworkInvestment

2

NetworkInvestment

2

Page 7: Vodafone NI, ITC Developments in 2009

0

200

400

600

800

1,000

1,200

1,400

in the UK

Average Speed (Mbps)

Vodafone 3G network – Superior Quality

* Largest trial of its kind to be done in the UK. Performed Independently by LCC international

4 times faster to open a web page than our slowest competitor6.7s on average with Vodafone 25.67s on average with Competitor B12.7s on average with Competitor D7.8s on average with Competitor C7.45s on average with Competitor A

Press Release:http://www.vodafone.com/start/media_relations/news/local_press_releases/uk_press_releases/2007/independent_trials.html

When downloading a 2MB file Vodafone is77% faster than Competitor B58% faster than Competitor C49% faster than Competitor A22% faster than Competitor D

Network Quality

3

Network Quality

3

Com

petitor A

Com

petitor B

Com

petitor C

Com

petitor D

Page 8: Vodafone NI, ITC Developments in 2009

Investing in Customer

Management

Dedicated Support and

Account Management

ContinuousQuality

Monitoring

1

23

Why Vodafone? For our account support

Page 9: Vodafone NI, ITC Developments in 2009

Customer Service and Account Management- reasons to do business with Vodafone

N.I. based support in Imperial House, Donegall Sq East,

Belfast

Speak to a familiar local voice;

dedicated team accessible via a dedicated number

Direct access to a specialist billing team in Belfast to

address any billing related queries

Our target #1 : to answer 95% of all your calls within 3

rings

Loans : try our products and services

for 30 days before buying them

Customer Service and Account

Management

1

Customer Service and Account

Management

1

A dedicated field based localAccount Manager delivering

regular reviews

Order anything before 4pm and we will deliver it next

working day

Page 10: Vodafone NI, ITC Developments in 2009

Customer service can give you more reasons to do business with Vodafone ..

Our SLA is to resolve any email queries within 24

hours

All our mobile phones have a

24 month warranty

Easy routes of escalation if ever needed

We invest in our people :- extra 10 days coaching a year- minimum 4 hours coaching per month

We invest in our people :- regular training directly from the handset manufacturers and from technical specialists

Quality Monitoring

3

Quality Monitoring

3

Page 11: Vodafone NI, ITC Developments in 2009

Award winning Services and People!

• Customer Contact Leader of the Year- UK Customer Excellence Awards 2007

• Advisor of the Year 2007 -CCF European Call Centre Awards 2007

• Advisor of the Year 2006 - CCF European Call Centre Awards 2006

• Customer Service Team of the Year for the Telecommunications and IT sector- National Customer Service Awards 2007

• Best Newcomer of the year– National Customer Service Awards 2007

• Account Manager of the year -National Sales Awards 2008

• Sales Professional of the year - National Sales Awards 2008

• Business Operator of the Year – Mobile Industry Awards 2007

• Business Innovation of the Year- Vodafone Mobile Connect USB Modem – Mobile Industry Awards

• European Leader in Procurement for Corporate Responsibility – ELP in Procurement Awards 2007

• Vodafone Human Resource team: Overall Winner – Personnel Today Awards 2007

More details: http://www.wheretowork.com/news/awards.asp?id=1443

Page 12: Vodafone NI, ITC Developments in 2009

Data Solutions

Voice Solutions

Services and Advanced Solutions

1

23

Why Vodafone? For our Solutions and Services for your business

Page 13: Vodafone NI, ITC Developments in 2009

Mobility – we can help you mobilise your people, and

your business

Time

ROI Return on Investment (e.g. productivity, efficiency gains)

Mobilising People Mobilising Processes

Many organisations find themselves at this point due to the perceived complexity

of mobilising processes

Mobile phonesfor senior

execs

Roll-out across organisation (voice & text)

Mobile email pilot

Deployment to senior

managers

Roll-out to keymobile

employees

Mobile access /

application pilot

Mobile access /

application roll-out

Multiple applicationdeployment

Why mobilise?

Page 14: Vodafone NI, ITC Developments in 2009

Why would I mobilise my workforce?In

cre

ase r

even

ue

Red

uce c

ost

Retaining staff

Attracting talent

Enhanced customer service

Increased productivity

Business continuity

Travel/Property

73% of Britons would be more likely to choose a business supplier that made its staff available outside normal working hours and more than 50% would pay extra for the privilege Source: Avaya

BT flexible workers are 20% more productive than their office based colleagues Source: BT Workstyle case study

73% of workers regard the ability to flexi-work as a deciding factor in choosing a new job Source: Microsoft

“Our competitive advantage depends on mobile products and services that support virtual teams. It means that being geographically dispersed or physically relocated from our office makes zero difference to our productivity.” Tina Southall, Sales Director, Northern Europe, Vodafone

Employee absence is down from 4.4 days to 3.3 days and staff turnover down from 16.5% to 10% as a result of flexible/mobile workingSource: Scottish Legal Aid Board

70% of staff in BT work flexibly and 13% are home based leading to savings of £500m on office costs

Page 15: Vodafone NI, ITC Developments in 2009

Our range of devices constantly evolves

Data Solutions – Mobility, ease of use, technology leadership

USB sticks and data cards

BlackBerry

Mob

ile

Em

ail

Exclusive

Mob

ile

Bro

ad

ban

dFix

ed

B

road

ban

d

Router USB adaptor

Others Satnav

Embedded Wireless router

BlackBerry

Windows Mobile

Mobile BroadbandHSDPA, HSUPA

Range of data bundles

Exclusive devices

Fixed Broadband for home or office

Netbook

Windows Mobile

Low cost email devices Other email

solutions

Cost Predictability

Exclusive

Data Solutions

22

Data Solutions

22

Page 16: Vodafone NI, ITC Developments in 2009

Vodafone offering: Dell Inspiron MiniName Dell Inspiron Mini

OS Windows XP

Processor Intel Atom 1.6GHz

Memory 1GB

Storage 8GB SSD (solid state drive – no moving parts)

Screen 8.9” SVGA

Embedded 7.2Mbps built-in mobile broadband

Connectivity

Bluetooth, WiFi, 3x USB ports, built-in memory card reader

Camera Webcam built into screen (0.3MP)

Software Microsoft Works 9 (productivity suite)

Battery life 3 hours

Weight 0.99kg

Colour Glossy black

Warranty Dell 2 year collect and return

Key features and benefits: Windows XP – you can install your normal office applications (the cheaper netbooks run Linux, which is

less compatible) Built-in mobile broadband – no separate modem required, less to carry and better battery life Built-in memory card reader – plug in an SD card to quickly increase storage space and quickly transfer files

between PCs Built-in webcam – allowing you to video chat with customers and colleagues when you’re on the go Fast start up – open the lid and start browsing, just close the lid to finish the session 3 hours battery life – go longer between recharges

Page 17: Vodafone NI, ITC Developments in 2009

Why its worth talking about the USB Modem Stick Pro

The new USB Modem Stick Pro is our premium, best in class modem and is ideal for business users

• Enables customers to make the most of our network with its enhanced receiver that improves speeds in poorer areas of coverage

• A future proofed device that is upgradeable to support upload speeds of 5.7mbps so customers don’t always need invest in new hardware

• A converged device that also contains a MicroSD slot so customers can also use the modem as a memory stick

NewNew

Unique in market

Unique in market

Page 18: Vodafone NI, ITC Developments in 2009

Introducing the exclusive Vodafone BlackBerry Storm

Introducing the new BlackBerry Storm

Purpose Built for Vodafone Customers:• The result of the strong partnership

between Research In Motion and Vodafone.

• A partnership with a mutual heritage of delivering innovative mobility solutions to businesses.

• Supporting more UK Enterprise BlackBerry customers than any other network.

The 1st Touch Screen BlackBerry• A device end users will love without

sacrificing the control and security that are crucial to businesses

• A BlackBerry that builds upon a tradition of mobile messaging excellence, with new features that open up a world of application possibilities and business benefits

Page 19: Vodafone NI, ITC Developments in 2009

A Touch of Class…

A new angle on typing:• In Landscape orientation users can enjoy

typing on a full QWERTY keyboard • In portrait orientation use the intuitive

SureType keyboard, familiar to BlackBerry Pearl users

Innovative click technology:• World’s first “Clickable” touch screen

allows for fast and accurate typing • Gives the sensation of pressing a real key • Supports all of BlackBerry’s Enterprise

class messaging services • Makes use of a physical click not a

mechanical vibration thus saving battery life

Page 20: Vodafone NI, ITC Developments in 2009

Incredible Versatility

Multimedia & Applications:• The BlackBerry Storm has a 3.25” high

definition display that opens up a world of possibilities for business applications and media support.

• Push media applications to your business users such as streamed video casts with corporate news via the BlackBerry Enterprise Server.

• Utilise the 3.2 Mp Digital camera with built in flash and image stabilization and/or the onboard GPS for potential location based services.

• Looking to encourage a healthy work life balance or attract and retain talented individuals? Unlock the Storm’s advanced media and social networking capabilities and offer them to end users.

Page 21: Vodafone NI, ITC Developments in 2009

And above all…

It’s a BlackBerry…which means you can:

• Benefit from Government/military levels of encryption and security- more accreditations than any other solution and not vulnerable to DNS attacks or malware.

• Use the BlackBerry Enterprise Server to fully control and manage the features you need from the BlackBerry Storm.

• Enjoy superior wireless performance with industry leading data efficiency which helps to prolong battery life.

• Deliver an enterprise class wireless experience to your end users with an intuitive and easy to use device experience

Page 22: Vodafone NI, ITC Developments in 2009
Page 23: Vodafone NI, ITC Developments in 2009

Vodafone Secure Remote Access

Visual indication of bearer network availability

Black = bearer available, Green = bearer connected

Progress indications during connection

End user messaging

and policy compliance indicators

Page 24: Vodafone NI, ITC Developments in 2009

Cost - Can You Afford Not To Mobilise?

IDC – “…Mobile professionals reported an average of 45 minutes of dead time per day..”

RIM – “….Remote access to email saves 53 minutes per day….”

Fujitsu – “…..Average payback for many mobile applications is between 4 to 6 months…”

Cisco – “…..Workers with mobile LAN access could save an average of up to 8 hours per week compared to those users restricted to fixed access….”

Page 25: Vodafone NI, ITC Developments in 2009

Points to ponder

• Have you reviewed how mobile technology is already being used and deployed within your business and why?

- Vodafone Northern Ireland Account Managers encourage our customers to review existing strategy at least every 3 months

• Have you formally considered what part mobility can play in achieving your overall business objectives?

- What solution best fits your needs? Vodafone Development Managers and Data Managers will advise on the best solution according to your own business requirements

• Win/win for all !– Increased productivity and profit for the business– Better service for the customer– More flexibility and empowerment for the employee

- Excellent demo’s at the Vodafone Stand

Page 26: Vodafone NI, ITC Developments in 2009

Thank You

Make the most of now