tw telecom Corporate Overview

We know your network.

But we also know your name

We know your network.

But we also know your name

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We aretw telecom

An obsession with delivering exceptional customer care.

Instead of bureaucracy and runaround, you get committed people who listen carefully, respond quickly and make things happen.

Maybe that’s why over 80% of our customers say they’d recommend us with confidence—a remarkably high number for any industry, let alone ours.

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A Unique Set of Network Assets

• One of the Top 3 Metro Ethernet Providers for U.S. Businesses• National footprint interconnected with fiber and 10 Gig IP

backbone

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A Fully Differentiated Asset

• Massive Local Optical Network

• Connecting nearly 10,000 enterprise buildings

• Largest competitive fiber based provider (lit buildings)

• True fiber based alternative to the incumbent

• Managed Quality of Service

• Robust portfolio of services

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NationalMulti-City

Multi-Location

RegionalMulti-City

Multi-Location

City WideMulti-Location

SingleSite

Our Customer Focus

Connectivity

ManagedSolutions

Reach ApplicationsCustomers

Fortune1000

Large> 500 Seats

Medium< 500 Seats

SME< 100 Seats

Complex ManagedSolutions

Storage, DistributedData Centers, DR/BC,

Imaging, EnterpriseApps (CRM, ERP),

VPNEnhanced

ConnectivityMedical Image,

VoIP VPNSimple

Package

tw telecom’s“Sweet Spot”

Bringing unique value to the enterprise

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tw telecom

Customer Strategy

• Medium & large enterprises in target vertical markets such as healthcare, finance, hospitality, higher education and manufacturing

• Carriers, wireless providers, Internet and Content service providers

• Government – Federal, State and Local entities

• Systems Integrators needing robust data services

Growth Strategy

• Invest in our networks, our products, our systems and our people

• Create powerful portfolio of innovative solutions

• Leading product portfolio, with a differentiated local fiber infrastructure, delivering a robust MPLS IP network

• Differentiated and unique customer experience which customers value

• Solutions approach helping customers win

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tw telecom – A Corporate History

1993 1996 1998 2000 2001 2003 2006

Time Warner Communications Formed as a JV between U S

WEST and Time Warner Cable to deliver residential cable

telephony(April 1993)

Time Warner Communications renamed

Time Warner Telecom

Larissa Herda named President and CEO

(July 1998)

Time Warner Telecom completes purchase of GST

Communications, expands into 15 new markets(January 2001)

Time Warner Telecom announces expansion into 5 new markets - Minneapolis, Chicago, Atlanta,

Columbia, Denver(May 2000)

Time Warner Telecom completes over 30 network

expansions, increasing market footprint to 44 Markets

(2003 through 2006)

Time Warner Telecom separates from Time

Warner Cable(July 1998)

Time Warner Telecom acquires Xspedius

Communications, expands into 31 new markets

(October 2006)

2008

Time Warner Telecom becomes tw telecom

(July 1, 2008)

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Critical Differentiators

• We strive for world class customer care• Local management – sales & operations, coupled with 2

national operations centers create a unique coverage model

• We operate our own fiber network• Over 70% within the metro• Ability to construct unique footprint, scale bandwidth,

deliver robust array of network services

• We offer a unique set of products and services• Industry leadership position in Ethernet Services –

metro and wide area

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My Portal – Transactional Services

• Comprehensive services “dashboard”• Allows customers to track and manage ongoing business with tw

telecom• On-Line access to variety of activities

• View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory, Initiate and Manage Trouble Tickets

• Delivers proactive level of customer care to facilitate a better service experience

TW TELECOM

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My Portal - Performance Portal• Network performance

data delivered graphically to highlight:

• Network bandwidth utilization

• Quality of network services

• Enabling applications management

• Compliments existing enterprise network management infrastructure to improve total service management

• Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services

• Network performance data delivered graphically to highlight:

• Network bandwidth utilization

• Quality of network services

• Enabling applications management

• Compliments existing enterprise network management infrastructure to improve total service management

• Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services

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Products and Services Strategy

Voice & DataIntegrated Access

VoIPBusiness

Class

StorageTransport

Security & IPVPN Services

Managed Services - 24x7x365 Monitoring & MaintenanceManaged Services - 24x7x365 Monitoring & Maintenance

DDos MitigationAnti-VirusAnti-Spam

UnifiedMessaging

Transport & WavelengthsDS-1, DS-3, OC-3, OC-12, OC-48, OC-192

Switched ServicesDigital Trunks, Primary Rate Interface, LD, 8XX Tandem

IP ServicesInternet Access to 1 Gig

ERP CRM Storage Supply Chain

NLANMetro

Ethernet

FoundationalNetworkServices

ManagedBundledServices

ManagedApplications

PartnerOpportunities

Available Today

Planned or In Progress

Extended NLAN (WAN Service)

Co-location Infrastructure and Services

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Service portfolio supports wide range of enterprise applications & requirements • Internet Access, Voice over IP, National Ethernet, Data Center Storage• Scalable bandwidth from 1 Mb to 10 Gig• Ethernet over Copper facilities for cost effective branch office connectivity

Metro Ethernet Services Portfolio

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Convergence

> 100% Bandwidth Increase

20 – 30% Savings on Monthly Spend

We know your network.

But we also know your name

We know your network.

But we also know your name

14

Thank You