855-824-8244 | sales@vcita.com | www.vcita.com

Since 2007, True Built Home has been building dream homes in the Pacific Northwest. As a

child, Lewis D. Mann, founder and president of True Built Home, was taught the importance

of hard work and customer service, and has infused these values into every aspect of True

Built Home. Mann has reshaped the volume-building industry into one of partnering with

clients, creating long-lasting relationships that result in quality built homes.

Tools for Success

Mann believes in the importance of quality interactions between client and business. He also

sought to reduce the $2,000 cost of each client conversion. So when Mann was redesigning

the True Built Home website, he wanted to ensure his clients received amazing customer

care while trimming costs where possible. Instead of a standard contact us page, which

Mann knew was rarely used, Mann looked to the vCita LiveSite Web Engagement Platform

as his online vehicle. vCita LiveSite provides online clients the ability to easily communicate,

schedule appointments, share documents and pay online through a standard website.

vCita LiveSite took minutes to integrate into the True Built Home website. Mann’s designer

quickly customized vCita to seamlessly align with True Built Home’s branding. Now

online visitors can leave a message or schedule an appointment with a True Built Home

representative anytime, anywhere on any device.

True Built Homes Nails It with vCita LiveSite

vCita & Constant Contact Email Campaigns Keep Builder Hammering Away

Case Study

“LiveSite helps

me ensure every

client is met with

exceptional service

from the very first

contact through the

final home sale.” —Lewis Mann Founder & President

• vCitaLiveSiteTMOnlineSchedulinglinkwithinConstantContactemailcampaignsincreasedconversionsresultinginmoresales

• vCitaCRMcapturescontactinquirydataandnotifiesstafftoensuresuperiorcustomerservice

• ReceivesasteadystreamofqualifiedinquirieseverydaythroughvCita

855-824-8244 | sales@vcita.com | www.vcita.com

Nailed It!

Mann’s innovation in the marketing of home building did not end here. Mann integrated

vCita with his Constant Contact outbound marketing email program. Mann includes a vCita

Online Scheduling link within his Constant Contact email campaigns and receives a

steady stream of leads. Email recipients can instantaneously click on the online scheduling

link and can book a consultation. No hassles. No waiting until office hours. Recipients are

afforded amazing customer service whether it’s an email, on his website or an onsite

visit.

Mann says clients love the convenience of vCita LiveSite and he loves the simplicity and

thoroughness of the platform. vCita provides an easy to use client communications channel,

captures the contact info from each request through the vCita CRM, and Mann and his staff

are immediately notified of each client request via text or email. Clients receive an automated

response, thereby ensuring each client interaction is acknowledged with superior customer

service.

“We receive client requests daily with at least three to four qualified leads each day

through vCita. vCita LiveSite helps me ensure every client is met with exceptional service

from the very first contact through the final home sale,” says Mann. “True Built Home is not

looking to be the biggest builder, but we are determined to be the best home builder in the

Pacific Northwest. With vCita, we are making this happen.”

For more information, visit vCita at www.vcita.com, email sales@vcita.com or

call 855-824-8244.

Special thanks to Lewis Mann, founder and CEO of True Built Homes for sharing his

story. Visit True Built Home at www.truebuilthome.com.

“...we are determined to be the best home builder in the Pacific Northwest. With vCita, we are making this happen.” —Lewis Mann