Training and Development HRD

Ch3. Training & Development

- Yogesh Kamath

RustomjeeBusiness School

For studying - I Suggest see the PPT in the slide show mode


Today’s Agenda

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Meaning • What is T&D, How does it fit in the HRD process

Purpose – why is it used • Improving performances, skill development etc

Significance of T&D – when is it used• mobility, advances in technology, m&a etc

The Process of T&D. • Needs assessment phase, Prog. design, Implementation, Evaluation

5 Case Studies• Lets analyse.


Today’s Agenda

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5 Case Studies• Lets analyse.


Training – Process that attempts to improve performance on a currently held job for knowledge and skills, to bring about a change in specific KSA.

EX – Computer Language, Machine Operations, Playing Tennis.

Training & Development

Training & Dvp

Development – Acquire capabilities beyond those required by the current job, is holistic and aimed at overall personal development.

EX – Problem solving, Decision making, People skills etc.


Benefits of training and Development

Organisational Benefits

• Increase Efficiency and Profitability.

• Reduce attrition.• Make employees

accountable and give wider roles.

Customer Benefits

• Better Quality Products and Services.

Employee Benefits

• Improved performance.• Increase employability.• Enhanced motivation.• Opportunity for upward

mobility.


Chapter snapshot

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Case Studies• Lets analyse.


Purpose – why is it used

Purpose of T&D

Performance Improvement

Skill Udating

Solving Organisational

Problem

New Employee Orientation

Preparation for Promotion

Opportunities for Personal Growth

The company is converting into

a paperless company

An inspite of having great sales figures

last is year is scoring below

target this year

A group of 5 are recruited from

the campus

Mr. Mehta is due for a

promotion


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Significance of T&D – when is it used

Significance of T&D

Employee Mobility

Advances in Technology

Work Design

M&A

Re-structuring

Workforce Diversity


- September 15, 2010 India's largest IT services provider, Tata Consultancy Services, is investing Rs 1,000 crore (Rs 10 billion) to set up a training campus in Kerala housing 10,000 professionals. Construction will commence in 2011-12 and be completed in three years. TCS is the second IT firm to set up such a facility after Bengaluru-based Infosys Technologies inaugurated its campus in Mysore last year.The TCS campus, set in 82 acres in Thiruvananthanpuram, will have classrooms, auditoria, computer laboratories, a library, cafeterias, accommodation facilities as well as recreational and shopping areas. The firm has had a 2,000-seat primary training centre in the city since 1997."The 10,000-seat campus will set a global benchmark for corporate learning institutions in terms of physical infrastructure, as well as professional and personal development programmes," said N Chandrasekaran, chief executive officer and managing director, TCS.

TCS to set up Rs 1,000-crore mega campus in Kerala


Chapter snapshot

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T&D Process

Training needs assessment - • Org. analysis.• Job analysis.• Person analysis.

Org. goals and Objectives

Gap – required and available skills• Other actions – Hiring, Job Redesign.

Need for T&D

Programme Design - • Selection of Trainees.• Selection of trainers. • Selection of Methods

Evaluation - • Reactions.• Learning. • Behavior.• Results.

Implementation• Monitoring

PHASE – I

PHASE – II

PHASE - III

PHASE - IV


Developmental approach for grooming future leaders - ING Vysya Bank, realizing the importance of infusing young blood into the officer ranks, had recruited young MBAs as management trainees during the mid 90s. This followed a years training on banking, behavioral aspects, sales, diverse product knowledge.

Phase I – Need Assessment

Need can be assessed by – Productivity, Resources Getting Wasted, Poor Quality, Customer complaints, Accidents, Low Motivation, Long Term vision etc

Motorola and IBM conduct annual surveys to assess training needs in context with the company’s short and long term goals.

IBM tried to reduce layoffs by training employees to be sales representatives and they achieved another goal when faced with surplus.


Clearly specify desired outcomes, select trainees, select trainers and the method for training.

Phase II – Programme design

At JWT the best training programmes are designed for star performers with an aim to groom them as future leaders. O&M and GroupM design majority of their training programmes for young talent. Fast Trackers - at GroupM young achievers are trained by giving them addittional responsibilities

Trainers can either be internal or external. Some Characteristics of a good trainer – sincerity, sense of humour, detailed subject knowledge, interest, enthusiasm, simplify complex concepts and learning abilities. TCS has ‘Train the Trainer’ programme in place.


Phase II – Programme design

IBM Daksh – has a separate in-house training group called TTBU – Talent Transformation Business Unit Group this is run as a separate business unit with its own staff and is reponsible for output measures, Voice Quality, costs and customer satisfaction.

Accentture – has outsourced cross-culural and communication training to vendors. For technical training it has what it calls a ‘Leaders Teaching Leaders’ approach

At ICICI Bank they have a ‘Leadership Talent List’ which comprises of senior executives who spend time training their juniors.


Choose a training method which is in line with the objective and the level of the participants.

Phase II – Programme design, Methods

Low trainee participation

High trainee participation

LecturesSeminars and Conferences Case Study Role Plays

Simulation/ on the job

Continuum of Training and development


• Reaction.• Learning.• Behavior.• Results

Phase IV – Evaluation

General Criteria for Training Evaluation

Evaluation by Determining the Value

Cost Benefit ApproachComparing Benefits and

cost

ROIGain in Rupee Terms

BenchmarkingComparing against recognised leader


JWT evaluations are based on feedback from the trainees – Reactions, Trainees have learnt to network and bounce off ideas better and also the communication across has improved – Behavior. Here it is believed that training helps improve the quality of output and increase customer satisfaction – Results



ROI = net benefit of training x 100 Training costsBenefits can be amount saved, Productivity increase, reduced complaints, accidents etc. Ford Motors, British Airways and Motorola.


ROI

Benchmarking

Evaluating a company’s practices against recognised leaders in the industry, to identify the areas for improvement. Some agencies come out with periodic information about the best practices followed in the industry.



Some Benchmarks

• McDonalds invest more than $ 1 bln annually for T&D.• Infosys spends 2.65% of its turnover on education and

research, every employee receives 47 hours of training/ year.

• ICICI facilitates 62 hours of training per employee.• Genpact - $ 8 mln in training, 313 trainers, 70 part-

time trainers provide training to 25,000 strong workforce.

• JWT – invests Rs 2.25 crores every year on 4,000 mandays of training.