Tour 103- travel management cycle

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  • 1. The TravelManagementCyclePart I

2. The Travel OperationsDepartment The core of the TMC Travel AgencyBusiness. Engaged in the efficient and effectivedelivery of the organizations services. 3. Activities of TravelManagement Operations CounterCounselling Reservations Fare Calculation Ticketing Documentation 4. Counter Counselling Primarygoal of counter counselling is toconclude in counter sales captured bythe travel counsellors. This function deals with providinginformation and recommending suitableand attractive products based on theclients preferences. 5. Counter Counselling Flight Itinerary Planning The process by which cities to be visited arearranged in the desired sequence toconform with the customers desired plans. Starts from the point of origin to thedestination/s to be visited. 6. Flight Itinerary Planning1. Identify city pairs involved: the origin/destination Where the trip begins and ends. Round trip journeys will have 2 city pairs.2. Select suitable flights in between the city pairs based on schedule and frequency. ETD/ETA Avoid criss-crossing Avoid backtracking and; The less carriers used, the better 7. Basic Procedure in FlightItinerary Planning Select direct, non-stop flights from one pointto the other. In cases where this is not possible, basicprinciple is use the imaginary circle around akey city and use this as the hub of the wheel. Use the various destinations around the hubas spokes Using a hub cities makes finding flights todesired destination easier 8. Basic Procedure in FlightItinerary Planning The requiredconnections in the hubcities provide stop overopportunities for thetravellers at no extracharge during normalcircumstances. When selecting hubs,political stability of theplace should beconsidered. 9. 24 hour time and Time Zones Arrival/departuretimes of the airlines are always expressed in Local Time. Given in 24-hour system time. 10. 24 hour time and Time Zones International time based on the worlds 24 time zones: Every 15 degrees of longitudes or latitudes represent onehour time difference from the other. Starting point is the Prime Meridian/ Zulu Time Every 15 degrees left of the meridian (west) is GMT -1 Every 15 degrees right of the meridian (east) is GMT+1 This meets at the international dateline that is along thepacific ocean. E.g. 1200H GMT is 2400H of the same day at theinternational Dateline. Immediately after a new daybegins westward. The longitude and latitudes are not straight they jogaround some land areas to avoid date and timedivisions within one country. 11. 24 hour time and Time Zones Daylight Saving Time:Some countries modify thestandard time by one hourduring summer in order tofully utilize the daylight. Crossing the InternationalDateline eastbound(going to the right) is aday gained. Crossing the InternationalDateline to the west(going to the left) is a daylost. 12. Counter Counselling 13. The Official Airline Guide(OAG) Official Airline Guide a UK- based businessproviding aviation information and analyticalservices sourced from its proprietary airlineschedules, flight status, fleet, MRO and cargologistics databases. Best known for its airline schedules databasewhich holds future and historical flight detailsfor more than 1,000 airlines and over 4,000airports. 14. The Official Airline Guide Feeds data and information to the worlds global distribution systems and travel portals, and drives the internal systems of many airlines, air traffic control systems, aircraft manufacturers, airport planners and government agencies around the world. 15. The Official Airline Guide 16. OAG Products OAGAviation Provides the air transport industry with the most accurate single source of global airline information and analytical services. Its portfolio includes airline schedules distribution; real time flight status information; timetables; codeshare synchronization and flight connection marketing. 17. OAG Products OAG Cargo Delivers decision support tools that can be integrated into an organizations workflow to optimize the planning of shipments by air. 18. OAG Products OAG for the Traveler Provides comprehensive and unbiased online,mobile and print planning tools for travelarrangers and travelers. Travel planners use OAG products for access toall scheduled flight options for efficient itineraryplanning, choices and changes. Travelers use OAG products for in-trip access toflight schedules and services to make theirtravel more convenient. 19. The OAG Flight Planner Pro Official Airline Guide(OAG) processes and distributes flight schedules data, live and historical flight status information, travel planners, flight timetables, flight network mapping software, business travel planning products, aviation market reports and flight schedules analysis tools for the air passenger and air cargo markets. 20. The OAG Flight Planner Pro Designed specifically for the professional travel planner who needs access to the most accurate and comprehensive flight schedule information available. 21. The OAG Flight Planner Pro Global flight schedules from more than 900 airlines Over 860,000 direct and 361,000 connecting flights Access 110,000 hotels within 21,000 cities 200 destination guides Allows for multi leg trip building Pinpoint searches by preferred airline, hotel amenity, carrental and more Easy-to-compare results display Trip Builder wizard Shortlist your options for final approval Supplementary travel information to support your itinerary Flight Status information 22. The OAG Flight Planner 23. OAG Flight Planner LiveDemonstration 24. The Booking Card The working form of the OperationsDepartment A complete record of all requirements ofthe passenger and provides a history of allactions taken, confirmation, option datesand relevant information. 25. Counter CounsellingThe Booking Card for Travel Components of the booking card Booking card types: FlightItinerary Hotel Accommodations Sightseeing Tours