Thoughts on internal

communication

Collated by Rachel Miller

Internal communication and social media strategist @AllthingsIC

www.allthingsic.com

Version one. Published September 2013

A collection of thoughts to inspire, spark ideas and encourage you in your

internal communications.

Enjoy!

Version one. Published September 2013

We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us

Friedich Nietzche

We all have an opportunity to learn in everything we do

Louis V. Gerstner

Internal comms should not be the poor relation to PR, nor should it be seen as not as important

@JenniWheller

‘Information’ and ‘communication’ signify different things. Info is giving out; communication is getting through

@steve_murg

Experience is simply the name we give our mistakes

@steve_murg

Never a failure, always a lesson

@DanielArda

First learn the meaning of what you say, and then speak

Don’t view communication or social media as something you do to employees, but for and with them

Rachel Miller @AllthingsIC

Nobody can go back and start a new beginning, but anyone can start today and make a new ending

@BrianSolis

Not saying anythingoften says it all

@SusieGMay

People don’t resist change. They resist being told to change

@a_mitchinson

It’s all about timing

@jenniwheller

Trust employees to do the right thing, rather than assume they will do the wrong thing

Rachel Miller @AllthingsIC

Your colleagues are smart and can see through the spin.Don’t underestimate the power of honesty

@DanaLeeson

The meaning of your communication is the response you get

@SusieGMay

Comms pros are mightier than the swords of advertisers

@JenAndersson1

Good communication is hard work

@IamChrisDuncan

Beware of false knowledge; it is more dangerous than ignorance

@steve_murg

To listen well is as powerful a means of communication and influence as to talk well

John Marshall

Communication is nearly always set in the context of a relationship between individuals or entities

John Smythe

The greatest problem with communication is the illusion it has been accomplished

George Bernard Shaw

Social media provides an incredible opportunity for internal communicators to assert their knowledge. All public relations programmes should start with internal audiences

@wadds

Internal communications - it's not what you say, it's what they hear!

@Murielvdm

If you accept it, you have to expect it

@JenniWheller

Raise your words, not your voice.It is rain that grows flowers, not thunder

Rumi

Being ignorant is not so much a shame, as being unwilling to learn

Benjamin Franklin

When the trust account is high, communication is easy, instant, and effective

Stephen R. Covey

Don't use words too big for the subject. Don't say infinitely when you mean very; otherwise you'll have no word left when you want to talk about something really infinite

C. S Lewis

The more that you read, the more things you will know. The more that you learn, the more places you’ll go

Dr Seuss

Effective internal communication puts the employee at the centre of the organisation. Genuine, honest, two-way dialogue forms the basis of effective, strategic, practice

Kevin Ruck

When we change the way we communicate, we change society

Clay Shirky

Being ignorant is not so much a shame, as being unwilling to learn

Benjamin Franklin

You’re aiming for employees to feel ‘good tired’ at the end of their day. That’s a sign of engagement

David MacLeod

Thank you to everyone who contributed to this deck.

You can read many more thoughts on internal communication at

www.allthingsic.com