The Wall

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helW l

[email protected]

www.delightability.com

Delight Customers – Success will Follow

At Some Point, Your OrganizationHits the Wall

growth slows, innovating at the increasing speed of change becomes more difficult, margins decline, teams sputter, you start to look for greener pastures, but have trouble integrating the new alongside the old. Your communications and brand take a back seat as you try to forge ahead.



You know when you hit it…

Walls are Built from Many Stones … You Want to

be Here

Organization is Stuck Here

bias

innov

cash

short- term

barriers

experience

competition

creativity

missteps

group thinkunconnected

readines

s

people

lack of

organization

silos execution

peop

le

customers

alignment

disassociation

awareness

layoffs

confusion

firefighting

priorities unclearmanag ementleadership

talent

risk

uninvolved

simplistic

uninforme

d

change

simplist ic

ops

culture

inter

shiny objects

ideas

model

courage

political

payback

p roducts

process

a ation

return

services

bra nd

unrealistic

senior

research

vulnerable

outside

care

unsafe

cr eaivityt

nal

v a lu

e

that all serve to block your organization from realizing its potential.



You Have Options to Overcome the Wall2

5

3

1

4

Ignore the Wall

You Want to be HereMake the Wall Smaller

Tunnel Under the Wall

Punch Through the Wall

Go Around the Wall




You Want to be Here

Ignore the Wall

Do nothing is always an option. Let inertia take its toll. Have faith that you will reach your destination, somehow. (Not recommended for those who actually want to realize their potential)

You Have Options to Overcome the Wall1




You Want to be Here

2 Go Around the Wall

You Have Options to Overcome the Wall

Get going by reframing the problem or situation. You may be able to circumnavigate the wall. See the situation from another perspective. Recognize biases that are at play within you, your department, and organization. Overcome inertia and do something different.




You Want to be Here

Make the Wall Smaller


Make the wall smaller by shrinking the change. Big changes are a series of little changes so go for quick wins that motivate others. Perform incremental prototyping, run experiments, and focus on incremental innovation as opposed to big bets.

3




You Want to be Here

4 Tunnel Under the Wall

Tunnel under the wall by adjusting attitudes and beliefs. Change your language and you begin to change your thinking and your culture – ban the words “just, but, always, and never”. Get outside your comfort zone and get down in the dirt by engaging others in authentic dialogue.





You Want to be Here

5 Punch Through the Wall

Enroll others to gain enough momentum to punch through the wall. Use visual communications to make the invisible, visible . Infographics create consistency in thought and enable better decision making.





We Can Help You … Ignore the

Wall1

2 Go Around the Wall

4 Tunnel Under the Wall

5 Punch Through the Wall

Actually we don’t help you with this option.

As outsiders to your business we have a unique perspective. To help you see your business reality with new eyes we offer advisory and audit services.

advisory services

2nd look audits

We can help you map customer and stakeholder journeys to identify high impact areas to focus . Together, we prototype and realize quick wins, the accelerant of change.

journey workout

experience workshop

high impact projects

Projects that make the customer come alive inside your organization improve customer thinking and create an atmosphere of possibilities. We help you define, prioritize, and execute high impact projects that are good for customers and for the bottom line.

We can give life to your static information and untold stories. Our concept mapping and infographic design services can unlock insights, get people talking and enable better decision making.



Make the Wall Smaller3

infographics

Business

The Wall