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Check out the Hyatt case study: http://bit.ly/1vng7tO. Hotels and restaurants are increasingly leveraging mobile technologies to improve the guest experience. But mobile devices and applications have still yet be leveraged to improve operational efficiency and employee communication. This webcast, hosted by Cotap Customer Experience Director Brian Murray, will explore why hospitality teams are taking a hint from consumers and using mobile messaging to share information across teams and departments.
Citation preview
The Mobile Advantage
Every Hospitality Team
Needs
November 18th, 2014
Introductions
Brian Murray
Director of
Customer Experience
Cotap
Anderson Foote
Director of Operations
Hyatt Regency, Jersey City
Mobile is
changing the
hospitality
industry.
Booking• Investment in hotel apps
• Mobile optimized websites
• Emergence of new booking technologies
Guest Experience• Mobile check-in
• Mobile room keys
• Mobile concierge
Operations• Check-in/check-out alerts
• Maintenance requests
• Triggered alerts
How has
mobile changed
hospitality team
communication?
Team communication
is fractured today
Walkie Talkie
EmailPhone
Bulletin Board
When
communication is
fragmented,
things fall through
the cracks…
Events
Guest service issues
Emergencies
General updates
VIP alerts
What if there was
an app for that?
Meet Cotap
It’s a simple, secure, mobile
messaging app that makes
communication between coworkers
fast and easy.
Keep everyone
connected
Anderson FooteDirector of Operations
Hyatt Regency, Jersey City
Cotap Spotlight
Cotap in action
Reduced guest service
response times
Replaced noisy, informal
walkie talkies
Kept personal phone
numbers and messages
private
Cotap Overview
Easy group
messaging
Convenient directory
Custom mobile alerts
Flexible access
Mobile
Desktop Web
cotap.com/download
Get Started
Today
Thank you!
Learn more about Cotap
www.cotap.com
1.877.586.5682
