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crowdsourcing | storytelling | citizenship | social data Tesco Wine Co-Buys People’s Insights Volume 2, Issue 19

Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

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This week, we distill insights around Tesco Wine Co-Buys – a group buying program which enables people to refer friends to buy cases of wine at better prices. 100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on social data, crowdsourcing, storytelling and citizenship on the MSLGROUP Insights Network. Every week, we pick up one project and do a deep dive into conversations around it -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights. We share these insights with you on our People’s Insights blog and compile the best insights from the network and the blog in the People’s Insights Quarterly Magazine, as a showcase of our capabilities. We have further synthesized the insights to provide foresights for business leaders and changemakers — in the ten-part People’s Insights annual report titled Now & Next: Ten Frontiers for the Future of Engagement, now available as a Kindle eBook. For more, see: http://peopleslab.mslgroup.com/future-of-engagement

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Page 1: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

crowdsourcing | storytelling | citizenship | social data

Tesco Wine Co-Buys

People’s Insights Volume 2, Issue 19

Page 2: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

Volume 2, Issue 19, April - June, 2013

Future of Money

Tesco Wine Co-Buys

100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on social data, crowdsourcing, storytelling and citizenship on the MSLGROUP Insights Network. Every week, we pick up one project and curate the conversations around it — on the MSLGROUP Insights Network itself but also on the broader social web — into a weekly insights report. Every quarter, we compile these insights, along with original research and insights from the MSLGROUP global network, into the People’s Insights Quarterly Magazine.

We have synthesized the insights from our year-long endeavor throughout 2012 to provide foresights for business leaders and changemakers — in the ten-part People’s Insights Annual Report titled Now & Next: Ten Frontiers for the Future of Engagement.

People’s InsightsIn 2013, we continue to track inspiring projects at the intersection of social data, crowdsourcing, storytelling and citizenship.

Do subscribe to receive our weekly insights reports, quarterly magazines, and annual reports, and do share your tips and comments with us at @PeoplesLab on Twitter.

People’s Insightsweekly report

People’s Insightsquarterly magazines

People’s InsightsAnnual Report

Page 3: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

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What are Tesco Wine Co-Buys?In May 2013, Tesco partnered with buyapowa to launch Wine Co-Buys – a group buying platform which enables people to refer friends to buy cases of wine at better prices. The model relies on the power of people’s networks and on Tesco’s commitment to deliver genuine value.

Marketer India Warman wrote:

“All retailers are battling to come up with innovative ways to attract customers at the moment. With online sales being so high and customers dictating how they want to buy, Tesco may have got the right idea!”

Source: tesco.com

Source: tesco.com

Power to the PeopleThrough the Wine Co-Buys, Tesco shifts some power to the people, giving them more control over the product pricing and a say in which products should be included in the next Co-Buy.

According to Social Commerce Today’s Paul Marsden, the program is an example of “social commerce for the empowered customer”:

“What we particularly like is that it appears to be demand led; customers are able to choose wines they want to buy together in bulk – and set a maximum price they’d be willing to pay. The more people that sign up, the heavier the discount – with the person who recruits the most co-buyers – via social sharing – getting a case of wine for free. Sweet.”

How it worksTesco announces upcoming Wine by the Case Co-Buys on its website and invites people to sign up for an email notification. Once a Co-Buy goes live, people can go to the buyapowa website and “join” the Co-Buy. People enter their name, address and payment details, pay a £1 joining fee, and commit to purchasing the case of wine at the final price achieved by the Co-Buy.

Source: retail-week.com

The starting price for the product is already discounted, and people drop the price lower by inviting friends to participate in the Co-Buy and purchase the product.

As Alex Lawson pointed out:

“Shoppers commit to a maximum price but the price point falls as the number of people that purchase the product increases.”

Mommy blogger Leanne Amy explains “how the ‘prices drop as people shop’ thing works”:

Page 4: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

Volume 2, Issue 19, April - June, 2013

Future of Money

Tesco Wine Co-Buys

“There are three price drops, and the obvious goal is to get enough people to join the co-buy that the third price drop (and therefore the lowest price) can be achieved.

“Typically, there will be 100 units of each product to be sold. If between 1 and 24 people join the co-buy, they will pay BuyaPowa’s starting price for the item (which is already lower than RRP). Once more than 25 people join, the price will drop some. At 50 people, it will drop again. At 75 people (up to 100 when the items sells out), the third price drop will happen and everybody receives the product at BuyaPowa’s best price.”

Source: buyapowa.com/deal/2441

Source: buyapowa.com/deal/2441

Source: buyapowa.com/deal/2443

The number of participant slots for the Tesco Wine Co-Buys varies from 25 to 150, depending on stock. As a result, most Tesco Wine Co-Buys last only a few hours. At the end of a Co-Buy, Tesco issues participants an eCoupon which they can use to buy the specified case of wine at the best price achieved. The eCoupon includes a further £1 discount, to make up for the joining fee, and must be redeemed within two weeks.

Source: Tesco Co-Buys: The more people who buy, the better for price… for Everyone!

Power of People’s NetworksTesco encourages people to use the power of their networks with more than just the price drops – the person to refer the most number of friends in the least amount of time “Wins the Co-Buy” and receives the case of wine for free.

The leading participants are featured on a public leaderboard, increasing the sense of competition between players and egging them to recruit more friends.

To further widen its reach, Tesco recently introduced the “Share to Win” feature, which allows people participate in “Win the Co-Buy” without actually placing an order. This feature seduces people with large social followings to promote the Co-Buy without making a commitment to buy. In the event of a tie, the paying participant would take priority over the “Share to Win” participant.

Blogger beccacaddy wrote:

“This means there’s also quite a big social element to Buyapowa, as users are encouraged to get more people to buy the product they want. No matter how sneaky you might think that is on Buyapowa’s part, you can’t deny it’s a pretty clever selling tactic, get someone else to promote the products on your site for you.”

Page 5: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

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Source: buyapowa.com/tesco

Source: http://www.buyapowa.com/tesco#request-lightbox

Source: notsupermum.com

Source: tescowinecommunity.com

People can also use the power of their network to request products for future co-buys. Tesco’s rules note:

“When three or more people nominate a product they would like to buy in a one-week period, we will immediately get to work on their behalf to see if we can create a Co-buy deal, and we will always do our very best to make it happen.”

Promoting the Co-BuysTesco promotes the Co-Buys through its blogger network of Tesco Wine Ambassadors and its own online wine community. At the launch of

Tesco community managers typically announce the individual Co-Buys on the Tesco wine community blog. But with the steep competition and short timeframes, community members now make the announcements to ensure their friends – and referrals – get the chance to participate.

the platform, the ambassadors introduced and explained the concept of Co-Buys in their blogs.

Genuinely good pricesThe success of the Co-Buys rests heavily on Tesco’s commitment to deliver genuine value.

Potential participants are typically skeptical of the claim of “best price,” as community member Aimetu pointed out:

“I’m just not sure about this - the lowest prices depend on purchasers but I’m sure the low prices have been available at various times throughout the year or various promotions.”

Tesco’s community manager Charlotte Stebbings was quick to counter:

“We ran an offer on Jackson Estate Stich Sauvignon Blanc in March of this year with a promotional price of £54 for a case of 6. The final price of the latest Co-Buy at £45 for a case of 6 is significantly below this and is a fantastic price for a wine of this quality and reputation.”

Page 6: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

Volume 2, Issue 19, April - June, 2013

Future of Money

Tesco Wine Co-Buys

Source: guardian.co.ukSource: nakedwines.com/angels

Source: clubw.com

Is the buyapowa model here to stay?The concept of group buying was previously introduced by deal sites like Groupon, which tend to focus on services. buyapowa, on the other hand, focuses on a wide range of products – from household items (Crest WhiteStrips), gadgets (Amazon Kindle) to beauty products (Lancôme mascara, YSL nail polish, Jean Paul Gaultier perfumes).

Mommy bloggers like Sylvestrix applaud the model for making high end products more affordable:

“I originally started keeping an eye on it for household items, but I’m super excited about the potential it has for bringing high end beauty products down to a more accessible level.”

Other innovative buying schemesEntrepreneurs and organizations are experimenting with new buying schemes designed to build loyalty. Two examples in the wine category, via Social Commerce Today, are Club W which offers a curated selection of wine every month, and naked wines which invites people to support independent winemakers and become ‘naked angels.’

Page 7: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

People’s Lab is MSLGROUP’s proprietary crowdsourcing platform and approach that helps organizations tap into people’s insights for innovation, storytelling and change.

The People’s Lab crowdsourcing platform helps organizations build and nurture public or private, web or mobile, hosted or white label communities around four pre-configured application areas: Expertise Request Network, Innovation Challenge Network, Research & Insights Network and Contest & Activation Network. Our community and gaming features encourage people to share rich content, vote/

comment on other people’s content and collaborate to find innovative solutions.

The People’s Lab crowdsourcing platform and approach forms the core of our distinctive insights and foresight approach, which consists of four elements: organic conversation analysis, MSLGROUP’s own insight communities, client-specific insights communities, and ethnographic deep dives into these communities. The People’s Insights Quarterly Magazines showcase our capability in crowdsourcing and analyzing insights from conversations and communities.

People’s Lab: Crowdsourcing Innovation & Insights

Learn more about us at: peopleslab.mslgroup.com | twitter.com/peopleslab

Page 8: Tesco Wine Co-Buys: People’s Insights Volume 2, Issue 19

For People’s Lab solutions, contact

[email protected]